Goodsmileeurope Reviews 

Never, ever preorder with this company. Ordered an Alastor statue from them in July 2025, still marked unfulfilled despite them taking multiple orders. Took them weeks to return an email query to say they had accidentally marked the order as shipped!
They were going to keep my money and say nothing. Take your business elsewhere if at all possible

I placed an early-bird pre-order in July 2025. The items had their global release in May 2026. Now, months later, I am still waiting and being completely ignored by customer support.

GSC Europe keeps blaming "Suez Canal" and general shipping delays. However, this excuse completely falls apart when you look at the reality: Official European partner shops (like Figuya and Gamersheek) are clearly getting supplied by GSC without any issues, as they have the exact same items in stock right now for immediate delivery.

Instead of fulfilling old, already paid early-bird orders, GSC Europe launched a new website and transitioned their fulfillment to new logistics partners. But if you inquire about your old order, you are left in the dark. The new partners claim they only took over "parts" of the existing shipments and cannot help with all outstanding orders.

The timeline is the real issue here: GSC delays these orders for so long that your PayPal or Credit Card buyer protection (usually 120-180 days) quietly expires. Once your protection is gone, you lose your leverage.

The facts speak for themselves: The items are physically in Europe. Partner shops are selling them right now at a higher current market price, while customers who secured the cheaper early-bird price over a year ago are permanently stalled with copy-paste excuses.

Draw your own conclusions.

Worst experience ever, preordered and paid an action figure many months ago, the figure came out but I didn't receive it, customer support doesn't reply and the new customer support of the new website (since placing the order they made a new website) says they don't knpw anything about old orders placed on the old website. Absolute worst online experience ever. It's impossible to talk to anyone who knows anything about my order, let alone to ask for refunds.

Do NOT order from them, they have changed for the worse and none of my latest orders have been fulfilled. When messaging customer support you get a generic message stating that its gonna be shipped by the end of the month however that has been going on in my case for 6 months and they keep pushing back each time i reply that the given deadline has passed. Just file a complaint with the payment provider and then get your money back.

He tenido problemas con ellos desde el minuto uno. He hecho reservas que me han llegado con un desfase de seis meses respecto a otras tiendas en Europa. Otras veces salían en stock, en la tienda online, el producto que había reservado y a mí ni me había llegado. No me los mandaban hasta que se los reclamaba. Tengo dos reservas que hice en octubre de 2025, debería haberlas recibido en primavera de 2026 y no me han llegado y tienen los huevazos de decirme que ya no tienen stock para enviarme, pero tampoco me quieren devolver el dinero.
Siempre tienen excusas, cuando no son problemas logísticos suyos es que la situación geopolítica mundial es muy complicada y cuando no, intentan echarle la culpa al comprador. Muy muy decepcionada con el funcionamiento de la marca en Europa, tienen maneras de estafadores y encima son bordes con los clientes. La atención al cliente es pésima. Que no cuenten conmigo para comprarles en su nueva página web.

I have been a customer of Good Smile Europe for over a year, with pre-orders totalling over 1000€. What started as a trustworthy shop has turned into an absolute nightmare.

First, 3 weeks of complete radio silence. Then a new website launched out of nowhere with zero communication. Then systematic VAT refund errors on every single cancellation, forcing me to open multiple PayPal disputes just to recover what was legally mine.

Orders placed in August 2025 with Japanese release dates between February and April 2026 still haven't shipped. Every email gets the same copy-paste automated response about the Suez Canal and Chinese New Year, months apart.

And the cherry on top? When a customer asked for a human response, their support team replied: "What do you think a human response will change, exactly?" I genuinely couldn't believe it.

Avoid at all costs. Buy elsewhere.

I ordered a pre-order for my daughter and paid 46 Euros in October 2025 . No communication no apology or ability to get refunded as the product is still not sent . Terrible customer service . After complaining twice I got a generic reply saying they don’t know when it will be sent.

Estafadores. He realizado un pedido por valor de 127,95€ (GSEOS#30294) el día 26 de agosto de 2025, tenía que haber sido enviado en enero de 2026. Tras un año de haber hecho el pedido, mi cuenta ha sido borrada y los pedidos han desaparecido. Me han robado en total, en tres pedidos, 262,85€. No compren en esta tienda.

Scammers. I placed an order worth €127.95 (GSEOS#30294) on August 26, 2025; it was supposed to ship in January 2026. A year after placing the order, my account has been deleted and the orders have disappeared. In total, across three orders, they have stolen €262.85 from me. Don't buy from this store.

I had preordered an item early last year, expecting to get it later the same year or at the beginning of this one.
Following three emails asking for an update, I was told that the item was part of a 'Yamamoto Investigation' and advised that they couldnt give me any further information. I then waited two further months before contacting them again and they then tell me that despite me having pre-ordered, the item is now out of stock and cannot be delivered. A refund has been issued, but the reason given for the cancellation was simple put as 'Customer'.
I like that they've put it down to me being the problem and not themselves for their awful customer service and even worse delivery capabilities.

tras 5 meses contactando con soporte (que responden cada 15 dias)
me han cancelado el pedido y no me han devuelto el dinero.

Hay una palabra para esto pero voy a evitar decirla para que no se pueda borrar esto:
LA******

Espero que paypal y VISA me respondan y fuerzen el reembolso.

hace poco han cambiado de direccion web, OJO CUIDAO! no la toqueis ni con un palo

Do not Pre-Order anything from the Website. PreOrder Date from the figure Novemmber 2025. It was shipped April 2026 but DHL instead of deliver the package returned it to the sender. For two months I have still dont get the figure and also dont get my money. Customer Service do not anwer any my questions to return my money or shipped it again. Customer Support is the worst here !

Arnaque !
Six mois après la date de sortie prévue d'une figurine, je contacte le service client pour avoir des nouvelles.
Faute de stock me dit-on, mon achat est annulé mais n'est pas remboursé. On ne répond plus à mes mails depuis que je le demande. A fuir.

Hasta ahora había hecho varios pedidos y todo genial, envío rápido y bien protegido, sin embargo hice dos reservas, una figura de link de majora y otra de goro majima de yakuza. La figura de link llegó sin caja de envío y con la etiqueta pegada en la caja de la propia figura además del albarán metido mal en la caja de la figura. Les pedí que me dieran alguna solución ya que la figura llegó con la caja en mál estado y dijeron que no se hacían responsables y que hablase con la empresa de envío. Para la segunda figura, se pasó el plazo de reserva y en otras tiendas estaba disponible sin embargo a mí no me llegaba, así que me puse en contacto con ellos y dijeron que se me enviaría a finales de mes. Volví a contactar con ellos ya que seguía sin llegarme y no me contestaban al correo, finalmente me dijeron que ya no había stock de la figura y que me cancelaban el pedido despues de una reserva de más de medio año, simplemente lamentable, no voy a volver a comprar aquí.

I have been pre-ordering items off of this site since January 2025. While I have always received my orders, starting late 2025, they have been getting 5 or more months late. There has been no updates as to what is happening, and despite contacting customer support, out of 3 e-mails (sent throughout 2 months), I have not received a single reply. These delays and lack of transparency is inexcusable. 2/5 because I have received all my orders before January 2026, but I have not received a single order from 2026.

Adding to all the bad pre order expreriences here. I pre ordered a nendoroid way back in march 2025, expected to be out in august. Well after at last 7 emails telling me either the boat is blocked in Suez canal or that it should have shipped (well, you're supposed to now better than me guys!) I will cancel my pre order today 'cause I still got no news and I was patient enough (I bought the nendoroid elsewhere where it was in stock)

Please do not (pre)order from this store.

I have ordered an in-stock scale figure from this site on the 21st of January. On the 7th of February they did not ship it out so I reached out to the customer service two times, and they did not respond. As they did no respond to me, I cancelled my order on the 16th of February.
I'm very disappointed as this figure was quite expensive.

I will not be (pre)ordering from this site again, and I recommend you do the same.

Pre-ordered a nendoroid around summer 2025, supposed to release October 2026. Fast forward to October passing, nothing. I email them & eventually receive a response saying the order should be sent out to me LATEST by January 2026 due to delays. Fast forward again, we're halfway past February, I've emailed them weeks ago with no response. I am beyond disappointed seeing the item being sold everywhere else (I even saw the item in-stock on their site.) The customer service is atrocious, you have to beg for updates about your order & there's a chance they won't even respond. Never ever buying from them again.

I had pre-ordered a Nendoroid in April of 2025, and it should've released and been shipped by October 2025, but it never shipped. I send 3 emails, and they were all ignored.

Précommande payée en janvier 2025 pour une sortie en septembre 2025, finalement la cargaison est bloqué par bateau pendant 5 mois ce qui peut arriver mais aucun geste commercial et pour avoir une explication du sav il faut envoyer plusieurs mails.. et la cerise sur le gâteau c’est qu’ils font un envoi dhl e-commerce ce qui est traité par des entreprises extérieur à dhl en france, donc colisprivé ça fait 4 jours que mon colis doit être livré et impossible de faire une réclamation, le suivi ne se met pas à jour depuis qu’il est au centre de triage..

Ho effettuato il mio primo acquisto su Good Smile Company Europe attratto dalla possibilità di acquistare prodotti ufficiali senza l'incognita delle tasse doganali. Ecco la mia analisi cauta per chi, come me, è alle prime armi con questo store.
​🟢 Il vantaggio: Prezzo finale garantito
​Il motivo principale per cui ho scelto la divisione europea è la comodità: spedendo da magazzini interni all'UE, non ci sono sorprese alla consegna. Il prezzo pagato sul sito include l'IVA e non si devono pagare dazi o oneri del corriere. Per chi vuole gestire il budget del collezionismo con certezza, è una soluzione ideale.
​🟡 Il compromesso: Tempistiche di spedizione
​Bisogna fare molta attenzione alle date: anche se il prodotto esce in Giappone, il magazzino europeo lo riceve con un forte ritardo (circa 3 mesi dopo). Se è il vostro primo ordine, non allarmatevi se non vedete movimenti per settimane: la merce viaggia via nave. È un sito adatto solo a chi non ha fretta e sa aspettare che lo stock arrivi fisicamente in Europa.
​🔴 Criticità: Servizio Clienti
​L'aspetto che mi ha lasciato più dubbioso è il supporto post-vendita. Ho provato a contattarli e le risposte sembrano spesso messaggi automatici o script preimpostati. Manca un tocco umano e una comunicazione specifica sui ritardi, il che può generare un po' di ansia se si è abituati a standard di assistenza più diretti.
​Conclusione:
Come prima esperienza, il bilancio è sufficiente: il risparmio economico e la sicurezza della spedizione interna sono ottimi, ma la gestione della logistica e la comunicazione sono aspetti che l'azienda dovrebbe decisamente migliorare. Comprerò ancora, ma solo con la consapevolezza che l'attesa sarà molto lunga.