Goodsmileshop Reviews 

I like goodsmileonline shop (global) since any amount you buy the shipping fee via UPS or Fedex is just 2000 yen. And they process your order within a week even on the holidays. What I don't like is their goodsmile US shop. First they only accept credit card payments. Second their ticket system and customer service is a lot worst than other stores I message them the same day I made an order to cancel it coz I was playing with the purchase button then it did when at first with a lower amount it did not. So I learned my lesson to only make sure to pay what you want coz their customer service sucks. I did message them via the ticket system in their site, I did the messaging, I did the email then even after a day no one is responding so I guess my order will push through. Considering that they're one of the top manufacturers in the figure industry their customer service takes time. As in too much time. Days. Or maybe they won't respond at all.

I was looking forward to Pop Up Parade Yuma and Shinigami figures. Then find out the payment had an error. Immediately fixed it the same day I GOT THE EMAIL. Finally get a response like 4 days later saying that my orders have been cancelled and basically telling me it's my fault for not responding in a timely manner but I fixed it literally the same day. If I could, I'd give them 0 stars. Useless, unhelpful company. You have to wait several months for pre-orders just for the company to treat you like crap.

Awful I’ve ordered from them twice the first time I was not bad but for whatever reason they charge ridiculous shipping fees I tend to order my nendos from other places good smile is pretty awful.

Al principio estaba un poco preocupado sobre todo porque el envío sería enviado por UPS pero al final no tuve problema con ninguno de los dos, el paquete llegó en excelentes condiciones y bastante rápido

Received pre-ordered item. Packaging was excellent, everything as described. Also the pre-order shipping date matched the one they announced for the product. The support also was very helpful with changing the delivery address, although it was a bit slow to respond and the the messages were a bit stiff.

I had a few worser experiences with other third party pre-order shops and since this is the shop from a figure producer and my first experience was good, I would defently choose this one again if possible.

Item received damaged, was a 21st birthday present for a collector. Their packaging is not good enough. The cardboard box is not strong enough, too large for item and one layer of air wrap, which has burst, is not enough to protect the item. Need to improve their packaging products, especially for overseas delivery. They will not reimburse or refund either. Waste of money, will not use again.

I preordered a figure and the only packaging they used to protect it was paper wrapped around it. The box was damaged in transit and the figures package was ruined I told them about this hoping for a refund and they told me “the packaging can look cool but it’s only purpose is to protect the item until it’s removed from the box therefore we don’t accept returns” how a company that sells collectibles has such a terrible policy didn’t make sense to me until I seen how careless they packaged my product. They obviously don’t care about the items they are shipping out because they gave minimal effort to protect them

Ordered a ONE TIME never to be made again statue i really, REALLY wanted. Was excited for months. Just to get a mail, the product was completely cancelled. No reason, no new date provided. Nothing. If i'd bought from a different store this would'nt have happened. But now its too late. The product is nowhere to be ordered. Great, thanks.
The statue of my all time favourite character - just gone, even though i technically already had it. And their "statement" says literally nothing. Wow. Incredible dissapointment.

This company is made up of nothing but thieves and liars! Don't buy from them!

You pay a lot for shipping, way more than in other shops of this kind, up front, and you can't even choose shipping option. Previously they sent me normal EMS which had 2€ additional costs and now they suddenly sent me UPS which billed me 20€ additional costs and is refusing to deliver my package to me for 3rd business day. GSC doesn't care and replied they may send me UPS again in the future. I canceled my next order and I'll NEVER order from them again.

I've had only pleasant experiences with Goodsmile - Most of the figures I own are from GSC & I'm happy with the way they manufacture most of them.

When I had a pre-order with them, I got charged when the item was in stock and ready to ship which was nice! The items always shipped fast and arrived swiftly. My in-stock orders also got processed very speedily.

One thing to note is GSC's packaging, they don't take a lot of protective measures to ensure the figures are bubble-wrapped and safe, although the box is sturdy, I was very lucky that my package was handled with care. If someone was not gentle, it gives off the impression that the items inside could be damaged quite easily.

Never had a problem with this company until I had to use a credit card for one order. The credit card got charged twice and not the same amount... (116,14$ CAD and 114,78$ CAD) the order was originally 88,30$ CAD see the scam? They responded to the first email I sent saying that the ``payment failed``. I was confused because the card got charged and it could not have been something else. Even after the payment on my card it kept saying failed payment. They stopped responding as soon as I mentioned that I wanted a refund from them even if it is their fault.

They’re awful and will fight tooth an nail to avoid refunding you even when they know you’re not at fault and admit they are.

Non ho nulla da dire nei confronti del sito e della sua merce, adoro le figures marchiate goodsmile e non ho mai avuto alcun genere di problema con nessuno degli svariati ordini effettuati da loro: i pacchi sono imballati alla perfezione, le consegne puntuali, i prezzi perlopiù onesti e spesso regalano anche dei gadget. La grande pecca sono i costi di dogana. Avendo come unica modalità di spedizione quella prioritaria a 16€ con arrivo previsto in una decina di giorni circa sono arrivata a pagare anche una trentina di euro per pacchi con un solo articolo. Per questo motivo ordino da loro soltanto in extremis, ovvero quando le figure che voglio non sono disponibili presso i rivenditori da cui acquisto di solito.

I bought two different figures on pre-order. Goodsmile decided to double charge me on both and ship me an extra of each without warning. I have also recently received notice that they're trying to send me a third figure for one I've long since received. Any attempt to contact Goodsmile's support has resulted in no response.

This has just been a huge pain to deal with, especially having to go to my bank to file a claim.

Update: Not only did they double charge me, but they disputed the charge with my bank when I tried to get it fixed. Absolutely do not buy from Goodsmile, they're a horrible company.

Bought the Wei Wuxian Yi Ling Lao Zu Ver. 1/8.
GSC is probably already getting tons of emails because of this. Also just look at the comment section in MFC, so yeah it is 100% confirmed that the swirling parts of the figure are drooping and it doesn't even have to be really hot for it to happen.
The most atrocious excuse the company gave is that it's a 'feature' and can be controlled with a hairdryer. A. HAIR. DRYER????
You really think this is an actual good excuse??!!! Please tell me which other figure has this 'feature'. Let me tell you, no figure has intentionally this 'feature'. It's just a REALLY BAD excuse.
How about you admit you didn't do any quality checks at all? How about some compensation because this figure is expensive?
Goodsmile Company has a HUGE quality drop. In the future I will wait after release before purchasing anything by them.
They wouldn't even deserve that one star.

I have only made an order on Good Smile global shop and I wish I never had because it's being a nightmare. I pre-ordered a nendoroid in September 2022 which was to be released in February. They charged me for my order at the end of January and took almost three weeks to actually ship the package.

That is where all the problems began. Japan Post (the carrier they forced me to use because they basically don't let you choose the postal service you want) messed it up at some point during the processing of my package and didn't register its data and information properly. Due to this, the package can't be processed adequately in my country and it's possible that it can't even be delivered because it may not even finish the customs clearance. The package may very well end either getting lost or returned to GSC.

I have contacted GSC several times about this and they have only bothered to reply to me the first time, just to give me false information (they told me a lie about how Japan Post transmits their package information, something that my local postal service has denied to be truth) and to take no responsibility. No response after that. I guess that, if I don't get what I paid for, I'll need to file a claim using PayPal and get my account in GSC banned because they simply refuse to answer my messages.

Don't ever buy directly on Good Smile Company shop if you wish to receive your order.

I previously had a good impression of the company, as they're held in very high regard by the figure-collecting community. Unfortunately, I was disillusioned entirely after ordering from them.
I pre-ordered a figure back in February of 2022, and it was set to release in September of the same year. The figure was delayed with no reasoning stated until November, and then further delayed until late December due to postal service problems.

Because of the second delay, GoodSmile offered to 'upgrade my shipping for free automatically' and I eventually received my figure on January 3rd of 2023.
I believed all to be well since I really did not mind the delay as long as I got my figure. However, about two weeks later I received an invoice from the shipping company that goodsmile upgraded me to for 'free'
The invoice clearly stated that they were charging me for both international and national shipment, and it was all unpaid. I contacted goodsmile's customer service questioning why I received the invoice and I was dismissed and received an incredibly generic and quite irrelevant response.
I was disappointed and ended up paying nearly 40 USD extra for a figure I had already paid shipping costs for when I pre-ordered the figure.
Considering the 'quality' of the customer service, I've given up on getting any form of compensation for the extra undisclosed charge. I only wish for GoodSmile to take the criticism to heart, and for other customers to be aware of this.

Other things to note that I could not fit into the story:
- Even though I was informed they would 'upgrade my shipping' their FAQ page states "Packages are generally shipped via EMS, but please note that delivery may be contracted out to UPS or other couriers. We regret that customers may not select their preferred carrier." and "For most orders, Express International Shipping will be charged at 2000 JPY, 18 USD, or 16 EUR per order regardless of the destination." which leads me to believe that they did in fact not 'upgrade' any shipping, and instead just chose the available carrier which clearly should NOT include any additional charges on my part, nor can you even say it is a "free upgrade" as the shipping rate remains the same as the one I paid.
- Goodsmile is a very popular site with a good general reputation, which makes me worry that the reason their customer service is so lackluster is that it wouldn't damage their reputation.
- Goodsmile works very closely with manufacturers, so in theory, it is the obvious shop choice. I feel that a shop with such connections ought to make sure there are few delays and create trust between customers and seller.

Ultimately, I would like to give the company another chance, but I'm afraid my wallet and past experience won't allow it. Of course, I am still open to discussing and solving these problems with the company, however, I am afraid it is something that won't be repaired or solved.

Made a purchase on their website, and after months without any news from it, they sent me an email saying that the transportation method to my country had been cancelled until unknown time because of covid-19. They wrote me saying that I could change the transportation method and so i did. After months of waiting, I decided to send a message to their custumer service to know what was going on. It's been months and I still have not got an answer. Therefore, I can only conclude that I lost both my money and my item. Thank you, Goodsmileshop.

This shop is the only site i know who refuse "debit card" for paying something ! Seriously ! but only "credit card" !

After search i found a mastercard from my family which is defined as CREDIT CARD on the binlist dot net site. So i test to buy anothers figurines and...

"Credit Card Payment Error : Please be informed that payment for your order has not been completed due to credit card transaction failure."