Goodsmileshop Reviews 

It all started on Aug 21, 2022. I wanted to buy the 4th season Eren Yeager Nendroid for my birthday. It said that it will arrive in 3 weeks, time passed and 3 weeks with no order coming to my house. I put a complaint and said that the order is late, they said to wait another 3 weeks??

It's been 4 months. FOUR WHOLE MONTHS?? The description on the figurine says "April 2023 shipping date". Does that mean I'll have to wait another 4 months for this?

I've seen many people trust this company and buy from them a lot. Yet I still haven't got mine, I still have high hopes for this company to get my order but maybe I'm fooling myself and got scammed for real.

I’ve had no issues in the past with Good Smile Company up until these recent few months. They say payment has failed despite it going through previous times on different products. They blame you and your bank that is the apparent issue despite contacting the bank and they say they have authorised payments for them. I will also note that this is multiple cards and as I mentioned the card working previous times on other products. They also apparently refuse to let you pay via PayPal if you’ve paid by card but another customer service person says it was fine to do this at one point. Despite sending them multiple emails about sending over payment for the past 4 weeks. They refuse to even acknowledge that they’ve been sent. I personally would recommend ordering from another partner site and not direct which is a shame tbh. Good quality figures but very poor customer service!

No email regarding a recent purchase. No tracking, no shipping date…NOTHING! horrible reviews are everywhere. STAY AWAY FROM THESE CON ARTISTS

I have bought nearly 50 items from Goodsmileshop.com, and their service is extremely reliable. They charge very reasonable shipping costs, and the item arrives within 5 days, which is very fast compared to any other seller. The process is transparent, and the customer services are quick to respond and really helpful. They also catered to the few rather unreasonable circumstantial demands that I made sometimes, for which I feel extremely grateful.

Shipping just to the UK from AMERICA is £60. That is an absolutely disgusting price, shipping does not cost that much for one item.

Ordered something in stock and available 2,5 months ago. After 1,5 months of "Processing" now "preparing shipment" for 1 month. No answers to my Emails.

Worst online shop ever, please don't buy there and avoid stress and issues

I ordered a figure from them that costs me $239 + $47 for a paid bonus art item + shipping + tax it came out to $318. The figure arrived in perfect condition with no shipping damage but the $47 paid bonus art came with black stains all over the frame and under the glass, and a few scuffs on the frame.

I sent Good Smile Company US an email with pictures asking if they could please exchange the $47 art item that arrived damaged and they said that all defective items are handled by Good Smile Company in Japan and sent me a link to make a claim through them.

I sent Good Smile Company in Japan the information and waited two weeks, no response. I decided to send them another email and they responded almost 2 weeks later (4 weeks of waiting just to get in contact with them) and when they responded they just sent me a generic email asking me for pictures of the figure, the figure box, the figure parts, etc. I told them that the figure was perfectly fine, the art print was the item that arrived with defects and I had even sent them pictures of everything in my original message (over 50 pictures) of the shipping box, the figure box, the art that arrived damaged, the shipping label on the box. Its as if they didnt even read the original message that I sent them or looked at any of the pictures that I sent them after 4 weeks of waiting they just copy + pasted something asking me for the same information that I sent them all over agian without even reading my message.

Why even order from Good Smile US if their going to refer me to Good Smile Company in Japan when things go wrong? I thought the whole point of buying from their US site was being able to deal with customer service and returns/exchanges domestically.

They charged credit card in May, still in October not able to estimate ETA. Blames pandemic and transport issues, while other vendors delvers in a fortnight from Japan to Norway. CS on auto repeat with possibility to cancel, no other info whatsoever.
"We appreciate your business and look forward to serving you." I am afraid not, they don't care.

This is probably one of the most arrogant customer service I have ever dealt with.
For a figure that I have pre-ordered over a year ago, twice it has been delayed. When it was finally released, war has started and EMS from Japan to some European countries has been suspended. I know this is not GSC's fault, but it was their way of handling afterwards that is so poor:
When the package was returned by Japan Post, the email from GSC said that "Please be patient as we will guide you through alternative delivery methods...". That's fine, but after over a month of silence, I emailed them asking for any updates. Their reply is that "we do not offer direct shipping upgrades" and forced me to cancel the order.
Within this month, I have placed several orders with other companies in Japan, all of them provided shipping via DHL or FedEX without any problems. For one case it costed only about half as much as EMS.

They are already selling at full price (other shops usually offer 15-17% off their products). If not because of the exclusive bonus part I would not have ordered from them at all.

I’m sorry to be giving a poor review because the quality of their figures is very good. Customer service however, is an afterthought. I had an issue with their website. I updated my shipping but something went wrong because my pre-order shipped to an old address. Since it was a pre-order, there was no way to cancel the transaction on my credit card (over a year had passed) and I couldn’t get any help from Good Smile. It seemed like the representatives wanted to help, but they had way too much on their plate and company policy was too strict. In the end I paid for a figure I never received and it took them several weeks after I first reached out just to tell me that there wasn’t anything they could do. I would have been happy with an offer for store credit for even a portion of the order’s value but the only thing I got from them was the suggestion that the issue was my fault. I do not recommend buying from them as at any time you may just not receive an order, and if that happens, you will have no recourse. My collection is small but I had already spent hundreds of dollars on figures. Now have to decide if I want to sell my figures or find another way to grow my collection. Maybe I can do the mental gymnastics necessary to convince myself to buy second hand, possibly seek out counterfeits, or just start investing in a different line of figures. I definitely do not recommend purchasing directly from Good Smile whatever you do.

They send emails that your preorder is almost ready, but it takes them 14 full business days to send out shipping info (3 weeks including weekends). This doesn't mean it has shipped out it can and will be on label made for a while. You pay for priority but it doesn't even matter since you'll get it way later than everyone else. I would just buy from another retailer instead. Also you cannot combine shipments.

J'ai commandé 2 fois sur le site et pré-commandé une figurine d'Artoria FreeIng (je précise, vous allez savoir pourquoi).
Bref, donc j'ai commandé 2 articles. Le premier colis a mis environ 2 et demi avant d'être expédié à cause du Covid. Le second lui à mis quelques jours.
Le total des frais de douane à payer à chronopost est de 68€ pour 122,80€. Le total est de 190,80€ !!!
Donc je reviens sur ma figurine que j'ai pré-commandée. À l'heure actuelle j'en ai pour 284,90€. J'ai hâte de voir combien ça va me coûter !
*J'ai eu 125€ de douane.

Sinon de problème envoie soigné.
Si vraiment vous voulez des bonus de pré-commande pourquoi pas, sinon passer votre chemin.

My nendoroids boxes came damage, please read there policy you have to pay for return shipping if only the box came dented and not the figure itself.They don’t care about there costumers

I can't say much to this shop yet, since I haven't gotten my order yet (it's been half a year, thanks covid). But I made contact with the customer service already and wasn't satisfied with their reply. Or more like, they didn't even answer my question, but talked around it. They're the only online shop I know that doesn't offer (registered) airmail shipping. Now, in pandemic times, that's even worse, since SAL isn't shipped anymore and certain customers (like me) don't want to use EMS, as they charge high fees in some countries. The shop only offers these two shipping methods... And when I asked them, why they don't offer airmail, which still ships to some countries, I got no answer to that whatsoever. Really disappointing. Especially in these times you have to look for other options. But it's easier to excuse yourself and tell your customers to wait patiently it seems...

VERY GOOD COMPANY. The occasional delays on pre-ordered products can be annoying, but it is always done to ensure quality and perfection with their products. I appreciate their effort in producing high quality anime figures and I will support them well into the future. They are even so kind as to send replacement parts for pieces of your figure that may have been damaged so long as you preordered from them and have proof of purchase. I love this company so much and I highly recommend their products to anyone.

So excited for the Kakyoin Nendoroid!