Item not received because of an error made by DPD but rectified by Liam at Go Places for a full refund. Great customer service.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a well priced 4 wheel suitcase on their website. Unfortunately the 2 wheel version was delivered. I emailed the company that evening, and the next morning one of the Go Places staff called me... Toon meer
Ordered 2 Samsonite Magnum ECO 75cm 4-Wheel Large Suitcases in forest green. Pleased with the price. Delivered within a couple of days of placing the order and well packaged. Would definitely order fr... Toon meer
I had some queries about a product which were dealt with professionally and efficiently. I ended up placing my order a little after the cut off for next day delivery and they still managed to despatch... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Go Places is an online luggage retailer that actually loves talking to customers! Not sure about which size suitcase to purchase? Unsure about whether you should purchase a soft-sided or hard-side cabin case? Want to check how quickly we can deliver an order? Give us a call! You can contact us on 01403 713332 Monday – Friday 9:00am until 5:00pm. If we’re busy on the phone, then please leave a message and we’ll come back you as soon as possible.
Contactgegevens
St. Christopher's Yard, 26 Star Road, Partridge Green, West Sussex, RH13 8RA, Horsham, Verenigd Koninkrijk
- 01403 713332
- sales@goplaces.co.uk
- goplaces.co.uk
4,9
Uitstekend
2K reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ordered the bag it arrived 3 days…
Ordered the bag it arrived 3 days later.
Very happy with my experience.
Bag is great and price was great too.
Thank you ☺️
6 mei 2026
Good shop
Good selection of Samsonite luggage at a very competitive discounted prices. Quick delivery. Very pleased. Thanks
5 mei 2026
Item not received but great customer service
Item not received because of an error made by DPD but rectified by Liam at Go Places for a full refund. Great customer service.
6 mei 2026
Antwoord van Go Places
Hi Leanne,
We are very sorry to hear that you did not receive the item you ordered.
We have investigated the issue and unfortunately, in this instance, it appears that an entirely incorrect parcel was delivered to you by our courier, DPD. We completely understand how frustrating and disappointing this must have been, especially when you were expecting your order to arrive correctly and on time.
While issues like this can occasionally occur within courier networks, we fully appreciate that this does not lessen the inconvenience caused. We have processed a full refund for you and apologise again that there was not enough time for us to resolve the matter by sending a replacement before your travels.
We have also raised this case directly with DPD, as our investigation indicates that the error occurred at their depot.
Please accept our sincere apologies for the frustration caused and for the disappointment with your experience. We take full responsibility for ensuring our customers receive the service they expect, and we do appreciate that you brought this issue to our attention.
Kind regards,
Go Places Team
High quality but affordable
Good customer service and they are very patient and ready to listen. Fantastic product and very authentic
29 april 2026
Because it was straight forward and…
Because it was straight forward and easy to do plus the fact that my items was delivered very fast
27 april 2026
Brilliant and very easy to navigate…
Brilliant and very easy to navigate online services. Quick email response and the excellent advice/options given to me during purchase experience! 👌
28 april 2026
Absolutely fantastic service
Absolutely fantastic service, the wrong suitcases were delivered by mistake,I contacted go places at once they were brilliant, they apologised for the mistake, right cases were delivered the next day fantastic service
27 april 2026
Fantastic service
Fantastic service, luggage delivered the next day. I was very impressed by the range available.
24 april 2026
Review zonder uitnodiging
We can’t wait for our holiday now!
Suitcases received the next day as promised. They were very well packaged & exactly as shown on the website.
31 maart 2026
Really efficient service and very happy…
Really efficient service and very happy with my purchase
7 april 2026
Fab customer service; great priced suitcase.
Ordered a well priced 4 wheel suitcase on their website. Unfortunately the 2 wheel version was delivered. I emailed the company that evening, and the next morning one of the Go Places staff called me to rectify the situation. They got the actual one delivered and collected the one I didn’t want. Such helpful, efficient service!
7 april 2026
Lovely product, my wife's been gushing over it, fits perfectly for the purpose she needed it for.
Prompt delivery and in good condition.
8 april 2026
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