Luggage Superstore Reviews 1.636

I spoke to customer services to query stock levels and price matching on two Samsonite suitcase. Kelly from the customer service team was very helpful and great at communicating on the phone and by mail. The order was delivered the next morning by DPD and the small refund gift price difference refunded the same day via PayPal. I was very impressed with the service overall.

Fiz uma compra e a entrega foi super rápida!

Brilliant ordering and delivery via DPD was actually within 24 hours, rather than the 3 days or so that I expected. American Tourister medium suitcase was exactly as ordered and no problems whatsoever. I wish all online ordering was this good. 5 stars all round.

Great price for a Samsonite suitcase and delivered quickly.
DPD did initially deliver to the wrong address however using WhatsApp with the Luggage Superstore solved the problem very professionally and suitcase was located.

Terrible service … suitcase which I ordered took so long to arrive then when it was delivered it was stolen and they refused to do anything about it … now I am out of pocket of £215 with no suitcase and I travel in a weeks time… don’t waste your money here buy from the manufacturers them self…

Just ordered 2 x Samsonite suitcases with them. One colour was reduced in a sale - happy days - but the other was full price. Same price as all of the other major retailers.
I hate paying full price for anything but reluctantly did as I couldn't find a discount code.
When my sale went through, I got a 10% off code for my next order.
Shy bairns get nowt and all that (geordie expression) so I rang their CS and after getting straight through and talking to a REAL human, I asked if I could apply the discount to the order that had just gone through.
Let's give it a go, she said. And hey presto, it worked! That's 10% back on my credit card and a very happy customer, to boot.
10/10. Would highly recommend.

Fantastic service! So helpful and the WhatsApp communication was very helpful and responsive. Will be back for an update of the summer luggage.

My first purchase from this retailer, a particular Samsonite case I wanted. I received it two days after ordering, so really impressed and would buy from them again.

Absolutely amazing experience with Luggage Warehouse! Their products are brilliant – durable, stylish, and exactly what I needed for my travels. 🧳✈️

A special shoutout to Laura, who went above and beyond to ensure my order was expedited quickly and arrived right on time for my trip abroad. Her professionalism and care truly made the difference! 🙌💯

Top-notch service, fantastic products, and a team that genuinely cares. Highly recommended to anyone looking for reliable luggage and outstanding support. ⭐⭐⭐⭐⭐

Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to initiate, clear instructions and refund made the next day after post office drop off. Keen prices on quality luggage. Excellent. I wouldn’t hesitate to buy from them again.

Used your site before and was please with our order. The Samsonite suitcase I just ordered was such a steal and arrived very quickly. Also able to pay in 3 with PayPal. Thank you

I ordered a bag which came direct from the supplier, Rock. They sent the wrong colour, but Luggage Superstore sorted it out quickly and within a few days the incorrect bag was collected and the correct one delivered.

Looking for a holdall with wheels, I found a Joules-branded one on Luggage Superstore: better spec (bigger!) than the one on the actual Joules website and 20% less expensive, meaning even with next day delivery it was still cheaper! Arrived via DPD literally one day after LS reopened after their Christmas break - thank you!

Great set of filters and descriptions for a quick decision on what to buy.

Simple ordering and speedy delivery.

All Good.

I ordered my new Rock case on Saturday and rang luggage super store Monday to see if I could get it delivered Wednesday as I was going away. They were so helpful on the phone and did what they said they would do, which was call Rock. I got my case in time and I am delighted with it. Given that it is December , that quick. Also the price was so good. Would recommend and I would use again.

The two items I ordered arrived as described, promptly and on time. I decided to return one of the items I bought and the returns process was completely flawless – as good as any I’ve come across. I am completely happy with the one I’ve kept. Prices are competitive too. Strongly recommended

Excellent service delivered early well packed very good all round

Price good delivery snails pace, I would think that this can be delivered in a week given that items were in stock
Website continues to say awaiting fulfilment.

Placed an order for two American Tourister Jet Driver 2.0 4 Wheel Large Suitcase - 79cm in MAY 2025 and on the second use, one of the cases zip material ripped along the bottom of the case (about 6 inches long), luckily the zip still worked and I had to apply tape to secure

Hello Sarah, email sent as requested

Customer service were very helpful and a full refund was given