Gopuff Reviews 

Filthy company who leave rubbish all
Over the neighbourhood from their workers and overflowing bins . Lots of rats been seen on Cardiff site.

Gopuff leave their bins out on the pavement for the homeless to take the bags then go through them in side streets and throw the rubbish everywhere. Disgusting company. They should sort their bins and not leave them unlocked on the pavement.

I’ve been using Gopuff for over a year now, their Gobag used to be very good for no food waste and lovely drivers. Although, sadly lately overall the service is quite awful and I will no longer be using their app. The delivery last three times took more than an hour, last two times not only my ice creams were melted I also bought a Gobag that is suppose to be worth £10 of no food waste; I was sent (after calculating) not even £4 worth of 1 day to out of date milk one time and only a lemon bag and a broccoli this second time. Absolutely scam.
Customer service is also a lot to desire, with 30m of wait just to go through someone this last time and was offer no compensation by a very rude agent, which was very entitled to tell me I paid £5 and had £5 worth(i did not), when it’s suppose to be £10 worth of food, and after I showed her their own description, decided there was nothing she could do. A mess!
No longer on my radar for nice treats and weekly shopping. Avoid at all cost or you’ll end up having to go to the shops anyway!!!

Bought 2 go puff bags costing £22, the value of both was a lot less than I would have a paid in store and the items were exactly the same in both bags and with fruit that was inedible, absolute con don't waste your money I've been ripped off

Absolutely rubbish!!! Avoid

Order due, then late then cancelled.
Will not use again. Only used because Amazon offered it online

First time I used them (through Amazon) as I needed something fast, as they have a fast delivery option within 60 mins timeframe, but they cancelled the order immediately after submitting it. Disappointed. I will never order from them again. Obviously they can't manage the business. Incompetent company, I do not recommend.

Never had a problem and is cheap and quick compared to uber deliveroo etc...

I used to be a regular customer and paid for the membership. However, I placed an order and four items never arrived. I contacted customer service, providing pictures and all the proof that I had not received my items. They informed me that they couldn't issue a refund. I have continued to send emails, but it seems that no one is taking responsibility for this issue. If it was a driver issue they don't take responsibility either. They keep telling me that there is nothing they can do about it. This is the service you can expect if you encounter any issues with them, no responsibilities and terrible customer service.

Was very reluctant to try this company after the terrible reviews, however I did this morning. Easy to order, fair prices,everything I wanted available and a quick and informed delivery. I think the bags should be stapled close or taped but otherwise I will definitely use again.

Two bugs found inside bag with groceries. One dead the other alive crawling. Disgusting, avoid

We're sorry for the delay in getting you connected to one of our care agents. Our team is working hard to help other customers at the moment.If your request isn't urgent, we'd be happy to assist you via email, where we'll get back to you within 24 hours.We really appreciate your patience and understanding!

that bernard Mathew's chicken breast chunks smelt like someone took a bad fart n sealed the packet had to chuck it £1:50 wasted do NOT buy that shit... I've cancelled my fam subscription never using this shit again BTW prices are ridiculous. don't want no refund everything else besides that seems fine just snacks n shit but that is NASTY bruh

Terrible, doesn’t even let me sign up, says unusual activity detected, never used it, the form doesny work. Also they have ridiculous prices on their app and through third party apps such as Deliveroo, PLEASE AVOID

Ordered through the app and there was a missing item. Contacted customer service and spoke to Sarah who refused to refund me for the missing item. Absolutely scam, stealing peoples money and refusing to refund or deliver item. Terrible customer service, never using again.

I ordered from the Bermondsey gopuff and when I received my gone off meat but and the cheese was off and had mold in it so not happy Deliverroo refunded my money but you would think that they would check it as you could see the green mold bits by looking into the packet lol

Best one ever

Would give less than 1 if I could. On using this company for the 2nd time 6 items were missing!!!. Absolute nightmare to converse with someone for a resolution. The items were allegedly scanned, when I tried to query if the items were with the driver, I was met with the same automated message which said they could not issue a refund. I now use whoosh with tesco, not had and issue with them so far and if I did I'm confident the customer experience would be be 100% better than these thieves.

Constantly send incomplete badly packed items. Delivery drivers can't even open the gate to my house have left orders outside my gate in the street and don't have a clue where they are going. Bad customer service overpriced goods and slow delivery. FAM IS POINTLESS AND LOAD OF CRAP.

I use Gopuff for my everyday and main shopping. But lately something happened to their support link which is not working at all. Very disappointing. Today I needed to use it too. Shame.

My ice creams arrived melted to be honest I don't think it is the drivers fault they should be equipped better by the company.
After couple of chats they offered me a refund which I thought it was impossible after reading the other reviews but the customer assistant was helpful