Gopuff Reviews 

Absolutely disgusting company .. Scams Peoples money .. charged me for a yearly subscription 54.99 .. when I know I pressed for a month .. won't give my money back and cancelled my subscription saying I've cancelled it which i havent .... absolute terrible company stay away
.

I normally don't leave negative reviews but Gopuff is a joke. Stay away. I ordered some groceries, never got the items, and tried to get a refund or get my order in the chat support, they refused to refund any money or help me, and just ended the chat. Awful service, worst company, they should shut down.

Too pricey and dont have decent stock get best off using uber or just going shop your self drivers are rude too

Driver run off with my grocery. Customer service unhelpful

Absolutely DIRE and complete scammers. Driver ran off with my food and customer service (Jack in particular) were of absolutely no help. Scam company avoid at all costs

Used my last £20 until next week on some treats from gopuff for the kids and I, the driver was 200 to 300 yards away and then suddenly the order was marked as delivered. It already took them nearly 40 minutes to send it out. It took so long that their UK customer services was closed by the time this happened and their online chat person could barely speak English. I used to be a loyal customer but now I am considering deleting my account.

In addition to them stealing or dumping orders, their product range gets narrower every time I order and there are also ethical concerns too, gopuff are repeat offenders when it comes to breaking UK laws on formula marketing and discounts which are in place to protect all babies regardless of how they are fed, and when I checked out this time I noticed almost all of the 'have you forgotten something?' items at checkout were (soon to be banned) disposable vapes, cigarettes and alcohol. I don't drink or smoke and have never ordered anything of that type from gopuff but it seems like maybe they are being incentivised to offer these items?

Useless company , constantly lie about delivery times , and customer service are beyond useless

Driver stole my groceries. Gopuff refused a refund. This company is a joke.

I've placed an order. The delivery man got the address wrong. They do not wish to refund me or redeliver my orders because it's been claimed as delivered in their warehouse. Scam site. Unreliable support. Don't order from there!

I never had a really bad bad issue with them until today - I ended up with rotten peaches which were part of a special meal. I was more than disappointed and went online to use their chat. I can get a refund and a £5 voucher. No real acceptance to this issue other than they will pass it onwards to their pickers n packers! Major conditions attached to their £5 voucher - which, quite frankly I found oppressive and insulting! Little acceptance to their fault.

I did not sign up to this gopoff. I had my bank investigate this matter and my bank refunded me the £5.47.
To my shock my account has been deducted again this month.
How is this happening this company need’s investigating. I have again unsubscribed. If it happens again I will be taking legal action. Enough.
Gopoff you are shameless 😡

I worked there, i am sure, the company is not serious , does not have the minimun respect for the couriers, delivery value changes dramatically several times a week without warning, they send 3 delivery that is 5 miles paying 2 pounds each delivery, they make the couriers deliver bags that are extremely heavy and full, having to be squeezed inside the box, that causing damage, if for some reason that was not your fault the delivery cannot be made, you have to bring the goods back for free, all other companies pay, they not ,there is no good delivery person due to low payment and those who still have work are unmotivated causing low quality to the customer who leaves little by little, soon it will go bankrupt because the sale is less than the expired products, big snowball!!

Useless CSA.. The link to refer is a waste of time.

Really unhelpful customer service. I asked for some help when a bottle of poisonous cleaning product was packed badly and left on its side amongst a food order and they advised that nothing could be done. I would advise not using a company that cares this little

My order contained a pizza which was 3 days past its use by date!!! Other items in my £40 order would expire the next day or the day after meaning I would need to consume £40 worth of groceries in two days. A lot for one person! Customer service was also very poor. I cancelled my membership and now look forward to returning to the supermarkets where my groceries will last me a lot longer. GoPuff must be stocking up on groceries which are about to expire and then sell them on to unsuspecting customers. All trust lost!

Absolutely disgraceful I’ve order 3 times today I’m a loyal customer and they are telling me that they are not replacing something that I have not received and paid for, they should have the order on their system and the driver who delivered my order, to be honest I’ve sent them a receipt which I have had to go to my local shop and purchase them, yet I have already paid for them with go puff,or all I asked for was my order that I paid for and did not receive

They stated
We realise that's not the outcome you were hoping for, but we won't be able to help you any further with this particular issue.

Absolutely useless company. 1 item is often missing from my order. They have the audacity to suggest that I'm lying. Useless. Please avoid.

Ordered items and they lied and said they were delivered and that they even checked ID.

No refund and no evidence of “delivery” so as many of the reviews here confirm they are stealing money. Police report and trading standards will be informed.

A really poor service. Orders turn up late or not at all. There’s no real time updates that you can rely on. It’s massively inconvenient for a service meant for convenience. It simply creates frustrating scenarios that you can’t resolve because they’ve designed the app so that they send customers on a wild goose chase trying to speak to a representative. Honestly just terrible.

I placed an order this morning which auto applied a £2.00 reward discount accumulated by points for being a regular customer only to be charged an extra £4.00 because the £2.00 discount made it a smaller order. I paid more for being rewarded. I thought, I would message as it seemed unfair and assumed it would be recognised as such. I got a robotic response. Disappointed to be penalised. Cancelled my fam membership and will not be using again...its the principle of it. Even with 2 months fam membership free.