If I could provide a negative star review I’d give it -100. This company is total crap. Someone used my info and made a fake account. I canceled my credit card three times to try and stop the charges.... Toon meer
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Lees wat reviewers zeggen
Mostly seemless operation. 99.9% up time. Only 2 complaints. Faxing is a pain..thank goodness faxing is becoming history for most operations. I miss not having a single line ring on two separate... Toon meer
GoTo has been essential and key to our company's growth, both external and internal! GoTo never fails to amaze us with its advancements. Our Custom Success Rep, Rachel, is absolutely fantastic and alw... Toon meer
Bedrijf heeft geantwoord
This site is constantly used by spammers AND scammers to send invitations by mass to random email lists they gather. This is the only service that allow to do that and these invitations to meetings do... Toon meer
Bedrijfsgegevens
Over GoTo
Geschreven door het bedrijf
All-in-one, AI-powered cloud communications
GoTo Connect is a unified communications platform built for small, mid-sized, and distributed businesses. Combining cloud phone, video, messaging, customer engagement, and AI-powered tools into one intuitive solution, GoTo Connect helps teams stay connected, productive, and responsive—wherever work happens.
Designed to simplify business communications, GoTo Connect delivers enterprise-grade capabilities without the complexity of traditional systems. From managing customer conversations to enabling seamless collaboration across teams, the platform provides everything businesses need to communicate confidently and scale efficiently.
Everything you need in one platform
GoTo Connect brings together voice, meetings, messaging, and customer engagement tools in a single cloud-based experience. Businesses can choose the solutions that fit their needs today while easily expanding as they grow.
Its capabilities include:
- Cloud-based phone system with softphone and SMS functionality
- Video meetings and team messaging across devices
- AI-powered Receptionist for intelligent call handling and automation
- Contact center and customer engagement tools
- Integrations with popular business applications
- Reliable, scalable infrastructure with award-winning support
Built for modern business communication
GoTo Connect makes it easy for teams to work from anywhere using one connected platform. Employees can join calls, meetings, and chats from virtually any device, helping businesses stay responsive and collaborative across offices, remote environments, and multiple locations.
- Connect anywhere: Stay connected across calls, meetings, and messaging from virtually any device.
- Easy to manage: Fast deployment, simple administration, and flexible scalability reduce the burden on IT teams.
- Reliable performance: Enjoy 99.999% uptime, crystal-clear voice quality, and award-winning customer support.
- Built to scale: Expand communications capabilities as your business grows with integrated customer engagement and contact center tools.
Practical AI tools for seamless customer experiences
GoTo Connect includes practical AI-driven features designed to improve efficiency and customer interactions across communication channels.
AI Receptionist
Automate call handling, welcome callers professionally, and route conversations intelligently—without relying on third-party applications.
AI-powered assistant
Automate repetitive tasks across voice and digital channels to improve productivity and responsiveness.
Call summaries
Generate AI-powered summaries after every call so teams can easily capture important details and next steps.
Sentiment analysis
Track customer sentiment across calls, texts, and social channels to better understand customer experiences.
Topic monitoring
Monitor recurring topics and trends across conversations to identify opportunities and resolve concerns faster.
And much more
GoTo Connect’s AI capabilities are designed to help businesses reduce manual work, improve customer interactions, and empower teams to work more efficiently.
Explore All AI Features
Tailored for every industry
Organizations across industries use GoTo Connect to simplify communications, improve customer engagement, and support distributed teams.
- Automotive
- Healthcare
- Retail
- Education
- Manufacturing
GoTo Connect Contact Center
Deliver better customer experiences with an enterprise-grade, AI-powered contact center solution. GoTo Connect Contact Center helps businesses empower agents, support supervisors with real-time insights, and simplify operations for IT administrators and managers.
Features include:
- Omnichannel engagement across phone, email, chat, and WhatsApp
- Real-time performance and reporting tools
- Quality management and workforce optimization capabilities
- Robust integrations with business applications
- Scalable infrastructure for growing teams
Explore Contact Center
Designed with you in mind
Fast
Implement in as little as one day.
Easy
Manage communications without large IT teams.
Affordable
Access enterprise-grade technology at SMB-friendly pricing.
Modern
Leverage an AI-powered, cloud-based communications platform.
Integrated
Connect seamlessly with the business tools your teams already use.
More than a phone system
GoTo Connect is more than a cloud phone solution—it’s a complete communications platform designed to help businesses create effortless customer experiences, strengthen collaboration, and operate more efficiently with the power of AI.
Whether supporting internal collaboration, virtual meetings, or customer conversations, GoTo Connect helps businesses communicate with confidence and scale with ease.
Contactgegevens
Verenigde Staten
- goto.com
1,9
Slecht
214 reviews
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Powerful options!
Powerful options!
Easy to use PBX tools allow a small business to operate a professional phone system! Much less expensive than your local providers.
7-year customer. Still loving it!
10 oktober 2024
Have not had any issues so far
Have not had any issues so far. Everything has been on point.
10 oktober 2024
Support line takes the time to get it right
I had multiple problems with the PBX setup, including dial plan problems. Finally got to an experienced person who asked the right question on what we wanted and in thirty minutes, EVERYTHING was fixed including a dial plan that rang to a specific inbound line for a specialist. It needed to be rerouted to an adjacent desk after ONE ring, then to ALL lines after the second ring. We reduced response time to inbound calls from 45 seconds to 12 seconds saving the customer from all the annoyance of waiting for someone to answer, and saving us the potential of losing the customer.
1 oktober 2024
GoTo is not a fit for my company and i…
GoTo is not a fit for my company and i have been trying to reach my sales rep for 5 months and he wont answer me assumably because i need to cancel my policy. I can not get ahold of anyone that will help. I need to cancel.
10 oktober 2024
I do not like the recent update
I do not like the recent update. It makes it more difficult to create a meeting. I don't want to have to go to my Outlook calendar to create one.
4 oktober 2024
Hate the new interface
Hate the new interface and no way to revert to the old version.
Can’t do half of what i used to do.
10 oktober 2024
Difficult to set up time to discuss…
Difficult to set up time to discuss issues. Always over the phone. Would prefer to perhaps also be able to book a meeting to take one on one. Hard to explain sometimes what the issue is.
27 september 2024
The phone system is so complicated to…
The phone system is so complicated to set up and administer that basic functions take forever to dial in. Support has been slow and inconsistent. Integrations fail periodically with big impact.
10 oktober 2024
As the account holder
As the account holder, I like the current version - please don't change anything. However, some of my customers have difficult accessing GTM meetings and have requested me to switch to Teams. So solving access problems would be helpful.
3 oktober 2024
Our account rep
Our account rep, Dan Delassandro has made working with GoTo a pleasure.
9 oktober 2024
The dregs of the internet
If somehow someone using gotowebinar gets hold (steals) one of your emails then you get a deluge of spam from gotowebinar users, the opt out and report spam does nothing. Also reporting them to productabuse @ goto.com is useless as it seems the platform was built by spammers for spammers. They do not stop spammers, they could block them by ip address . I ask them to block all users on their platform from my emil. ie a global block for my email but they will not do it. they are the dregs of the internet.
1 oktober 2024
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Terrible organisation
Terrible organisation. Auto renew without telling you then refer you to their website. Horrible to deal with so many better providers on the market now so sure they will die off.
30 september 2024
Review zonder uitnodiging
Antwoord van GoTo
We understand your frustration with the auto-renewal process. We appreciate your feedback and will use it to improve our customer experience.
We ported out all phone numbers
We ported out all phone numbers, yet they kept charing us for phone lines with no phone numbers!
I guarantee you every single person at gotoconnect would not like paying for internet with no connection, and no product subscription that never ships the products to them, or phone service with no phone service. But they do it to others.
Their customer service rep, said... but you still had gotomeeting? A feature that was never used once in the prior 15 months, and happens to cost $12/month, not the $200/month we paid for 15 months.
If GoTo doesn't refund for at least one month (they actually owe for two), then I will never refer anybody to goto like I have in the past... this will literally kill nearly all goodwill that I've built with this company since it was Jive.
4 september 2024
Review zonder uitnodiging
Antwoord van GoTo
We understand your frustration with the charges you received after porting out your phone numbers. It sounds like a very confusing and disappointing experience. We appreciate you bringing this to our attention and will certainly look into this matter further.
Do not sign up for anything with GoTo
Do not sign up for anything with these people. All I get is spam from them and they have no interest in stopping their platform being used for it and just state that other webinar companies have the same problems. In my experience this is not true.
I've now completely blocked all of their emails and will no longer attend or use their services.
Avoid like the plague!!!
7 augustus 2024
Review zonder uitnodiging
Antwoord van GoTo
We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services.
Informed. Knowledgeable and compliant
In April I joined 'GoTo' they kept me fully informed at every stage of the sale of my parents house. I told them that if they needed to contact me, not to do so before 12 noon any day of the week. They were readily compliant. They answered my questions very professionally but quite abruptly.
3 juli 2024
Review zonder uitnodiging
Antwoord van GoTo
We appreciate your kind words and are glad to hear that you were kept informed throughout the process. We value your feedback regarding our communication style and will use it to improve our interactions with future clients.
Impossible to cancel
I tried to cancel online. I was told to call with a ticket number and it was an advertisement to add more service. I called a second time and waited to be transferred to "billing". He could not find my account by my phone number, the number given to me by them or my billing account number. Please don't try this service.
1 juli 2024
Review zonder uitnodiging
Antwoord van GoTo
We strive to provide a seamless experience for our customers, and we apologize that you encountered difficulties, I will reach out to you directly to see if there is an alternate way to help.
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