If I could provide a negative star review I’d give it -100. This company is total crap. Someone used my info and made a fake account. I canceled my credit card three times to try and stop the charges.... Toon meer
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Lees wat reviewers zeggen
Mostly seemless operation. 99.9% up time. Only 2 complaints. Faxing is a pain..thank goodness faxing is becoming history for most operations. I miss not having a single line ring on two separate... Toon meer
GoTo has been essential and key to our company's growth, both external and internal! GoTo never fails to amaze us with its advancements. Our Custom Success Rep, Rachel, is absolutely fantastic and alw... Toon meer
Bedrijf heeft geantwoord
This site is constantly used by spammers AND scammers to send invitations by mass to random email lists they gather. This is the only service that allow to do that and these invitations to meetings do... Toon meer
Bedrijfsgegevens
Over GoTo
Geschreven door het bedrijf
All-in-one, AI-powered cloud communications
GoTo Connect is a unified communications platform built for small, mid-sized, and distributed businesses. Combining cloud phone, video, messaging, customer engagement, and AI-powered tools into one intuitive solution, GoTo Connect helps teams stay connected, productive, and responsive—wherever work happens.
Designed to simplify business communications, GoTo Connect delivers enterprise-grade capabilities without the complexity of traditional systems. From managing customer conversations to enabling seamless collaboration across teams, the platform provides everything businesses need to communicate confidently and scale efficiently.
Everything you need in one platform
GoTo Connect brings together voice, meetings, messaging, and customer engagement tools in a single cloud-based experience. Businesses can choose the solutions that fit their needs today while easily expanding as they grow.
Its capabilities include:
- Cloud-based phone system with softphone and SMS functionality
- Video meetings and team messaging across devices
- AI-powered Receptionist for intelligent call handling and automation
- Contact center and customer engagement tools
- Integrations with popular business applications
- Reliable, scalable infrastructure with award-winning support
Built for modern business communication
GoTo Connect makes it easy for teams to work from anywhere using one connected platform. Employees can join calls, meetings, and chats from virtually any device, helping businesses stay responsive and collaborative across offices, remote environments, and multiple locations.
- Connect anywhere: Stay connected across calls, meetings, and messaging from virtually any device.
- Easy to manage: Fast deployment, simple administration, and flexible scalability reduce the burden on IT teams.
- Reliable performance: Enjoy 99.999% uptime, crystal-clear voice quality, and award-winning customer support.
- Built to scale: Expand communications capabilities as your business grows with integrated customer engagement and contact center tools.
Practical AI tools for seamless customer experiences
GoTo Connect includes practical AI-driven features designed to improve efficiency and customer interactions across communication channels.
AI Receptionist
Automate call handling, welcome callers professionally, and route conversations intelligently—without relying on third-party applications.
AI-powered assistant
Automate repetitive tasks across voice and digital channels to improve productivity and responsiveness.
Call summaries
Generate AI-powered summaries after every call so teams can easily capture important details and next steps.
Sentiment analysis
Track customer sentiment across calls, texts, and social channels to better understand customer experiences.
Topic monitoring
Monitor recurring topics and trends across conversations to identify opportunities and resolve concerns faster.
And much more
GoTo Connect’s AI capabilities are designed to help businesses reduce manual work, improve customer interactions, and empower teams to work more efficiently.
Explore All AI Features
Tailored for every industry
Organizations across industries use GoTo Connect to simplify communications, improve customer engagement, and support distributed teams.
- Automotive
- Healthcare
- Retail
- Education
- Manufacturing
GoTo Connect Contact Center
Deliver better customer experiences with an enterprise-grade, AI-powered contact center solution. GoTo Connect Contact Center helps businesses empower agents, support supervisors with real-time insights, and simplify operations for IT administrators and managers.
Features include:
- Omnichannel engagement across phone, email, chat, and WhatsApp
- Real-time performance and reporting tools
- Quality management and workforce optimization capabilities
- Robust integrations with business applications
- Scalable infrastructure for growing teams
Explore Contact Center
Designed with you in mind
Fast
Implement in as little as one day.
Easy
Manage communications without large IT teams.
Affordable
Access enterprise-grade technology at SMB-friendly pricing.
Modern
Leverage an AI-powered, cloud-based communications platform.
Integrated
Connect seamlessly with the business tools your teams already use.
More than a phone system
GoTo Connect is more than a cloud phone solution—it’s a complete communications platform designed to help businesses create effortless customer experiences, strengthen collaboration, and operate more efficiently with the power of AI.
Whether supporting internal collaboration, virtual meetings, or customer conversations, GoTo Connect helps businesses communicate with confidence and scale with ease.
Contactgegevens
Verenigde Staten
- goto.com
1,9
Slecht
214 reviews
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Mensen keken ook naar
I disliked the turnaround communication…
I disliked the turnaround communication with Hardware sales rep Heidi King. She has delayed the process of us ordering a phone for one of our employees. Very delayed responses. In addition, all the other reps when I call in for an issue for assistance are very helpful. Thank you.
25 september 2024
I like the controls of GTM and the…
I like the controls of GTM and the annotations I can make. Break out screens, etc.
10 oktober 2024
We've moved from GoTo to Teams because…
We've moved from GoTo to Teams because many of our customers had trouble connecting.
There was also a problem with typing in Linux commands during a meeting because the escape needed for vi was being interpreted as a GoTo command.
6 augustus 2024
Ease of use.
8 oktober 2024
I use it all of the time
I use it all of the time. It is easy to work with and I can share my screen easily. I do not like the new version, but I'm getting used to it since I don't have access to the other version. When there are changes, I would like to know ahead of time. But it is really easy to use in combination with Canvas, I wish there was a call in number in those invites so one doesn't have to go to the website to get the numbers for people to call in if they don't have internet at the time of a meeting.
30 september 2024
I have been working with Pablo and I’m…
I have been working with Pablo and I’m very frustrated, it’s been tough getting ahold of him via email. I wish this process was a lot easier than it has been.
1 oktober 2024
Before the changes were made when…everything was great
Before the changes were made when people call in by phone as the organizer I could mute and unmute but now I can only mute, l wish that part of the meeting was the same as before. While teaching Bible study with a group of older people it worked better for me to unmute them at the end of Bible study for questions and concerns. Thanks 🙏🏾
10 oktober 2024
Software is user friendly and anytime…
Software is user friendly and anytime we need to contact customer service, they get right back to us and resolve the issue.
10 oktober 2024
Extremely Unorganized and Constant Confusion
I had a very disappointing experience with GoTo. The onboarding process was extremely unorganized, which made it frustrating from the start. It's incredibly hard to get in touch with someone when you need help—whether it's via phone or email. Even worse, they don’t seem to comprehend or properly read the emails you send. I’ve had to explain the same thing multiple times to three different reps, none of whom seemed to be on the same page. This lack of communication and coordination has caused unnecessary delays and headaches. Unfortunately, this has been an overall frustrating experience.
1 juli 2024
The app is easy to use
The app is easy to use. I like being able to text customers from my computer. And the blocking feature is great!
10 oktober 2024
Great product easy to use yet complex…
Great product easy to use yet complex capabilities. Easy set up great support!
10 oktober 2023
GoToMeeting was once the preferrable web platform.
GoToMeeting was once the preferrable web meeting platform working flawlessly until an 'improvement' in a user interface made by GoTo, which made the platform unusable. I gave a try to GoTo meeting a few days ago and that was a mess confirming that the company has lost - intentionally or unintentionally - any interest in providing true service to the users. This is a usual sign of the company's degradation.
7 oktober 2024
We have been emailing our repNeeds to get better. questions…
We have been emailing our rep questions for months have had no replies. Reporting is not accurate on agent performance. Pause states cannot be reported in detail. This has been going on for over a year. Will be replacing in spite of cost increase. It is that bad.
9 oktober 2024
I like all of the features of GoTo and have suggested an enhancement
I like all of the features of GoTo! The phone calls are nice and clear, too.
Suggestion: The messaging application does not allow for conventional typing by using the return key on a keyboard to add a space to make a new paragraph. I want to suggest this feature be added to your to-do list of enhancements
10 oktober 2024
Its not always reliable
Its not always reliable. Drop calls. No one can figure out why. We sometimes may be missing calls. Bad for business
The rate increase doesn’t make sense & not worth it in my case
10 oktober 2024
i feel as if it is too expensive for…
i feel as if it is too expensive for what we use GoTo for, don't get me wrong, i thing they are a good company and if we contact with issue they help, we probably call in a total of 3 to 4 times per year. we only have phone and lines not much else required for us.
10 oktober 2024
Screen Sharing = THUMBS DOWN
The "share your screen" function is inconsistent. When you select "pause," the window you were sharing minimizes, which then allows the audience to see your desktop. This is a horrible user experience for both the presenter and the audience. The previous version of GoTo worked very well. This version is incomplete.
8 oktober 2024
Generally not as easy to work with…
Generally not as easy to work with compared to Zoom. Usually audio problems etc.
9 oktober 2024
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