we selected these units because when we sat on them in the showroom they met all our quality, comfort and durability expectations. They were delivered early and in excellent condition. The delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have had some issues with a new sofa but after reporting, the company sent out Steve Peberdy, a service technician and he has resolved the issue with complete professionalism and lovely manner. Well d... Toon meer
Bedrijf heeft geantwoord
We purchased a 2 seater electric recliner and upon delivery thought there was a large separation between each of the chairs. Our supplier called in Gplan and their service technician, Bob Green, t... Toon meer
Bedrijf heeft geantwoord
Disappointed from the start, first Gplan told furniture village our orginal date been changed no explanation given. After i complain to furniture village they had go to Milton Keynes to collect a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Contactgegevens
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Verenigd Koninkrijk
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Call Out Response to Reporting a Fault
The Gplan Expert who came to our house a week after we reported a possible fault, and and was able to sort out our problem on site. Brilliant service, thank you.
John Darbyshire
6 december 2025
Antwoord van G Plan
Hi John,
This is wonderful to hear. We will pass on the feedback to our expert!
Warm wishes
G Plan
Leather sofa
Very pleased with the item quality a d the look of the sofa plus I like that you can split the sofa so you can make 2 3 seating sofa into a 4 seater and a 3 seater I to a 2 seater just by unclipping them and moving the middle seat great design idea
21 november 2025
Antwoord van G Plan
Hi Stuart,
We're happy to hear you're pleased with your purchase and it's design!
Thank you for leaving us a review.
All the best,
G Plan
Purchased 2 Parker Knoll sofas
Purchased 2 Parker Knoll sofas, non reclining, took delivery on 1st September. The cushions were not as firm as the sofa in the showroom and it felt as though I was leaning to the centre. I contacted the shop I purchased them from, who contacted Parker Knoll. They rang and a fitter came out, put new cushions in and the sofas are now as I expected and the fitter was excellent.
3 december 2025
Review zonder uitnodiging
Antwoord van G Plan
Hi Mary,
Thank you so much for leaving us a review. We're so glad we were able to resolve the issue you reported.
If you are able to pop your review on Parker Knoll we would really appreciate it. https://uk.trustpilot.com/review/parkerknoll.co.uk
Kind regards
Please don't hesitate to get in touch should you need to.
Warm wishes
G Plan
Antwoord van G Plan
Hi Ann,
Wonderful news! We hope you enjoy your purchase for years to come.
Warm wishes
G Plan
Good quality furniture, built to last
Good quality furniture, built to last with a 25 year guarantee. Exceptional quality sofa, built to last
1 december 2025
Review zonder uitnodiging
Antwoord van G Plan
Hi Mary,
Thank you for your kind review. We hope you enjoy your furniture for years to come!
All the best,
G Plan
Robert Green (Parker Knoll)
Robert came to fix an unravelled seam on our sofa. He was a really sound guy and did a great job, made it look like new.
26 november 2025
Review zonder uitnodiging
Antwoord van G Plan
Thank you for your lovely review for Rob. We will ensure your comments are passed on to him. If you are able to pop your review on Parker Knoll we would really appreciate it. https://uk.trustpilot.com/review/parkerknoll.co.uk
Best wishes
A Problem Solved
I had a problem with my G plan riser/recliner chair,which proved to be caused by a damaged cable. I contacted the company,and explained the problem.They were very helpful,and very quickly sent me a replacement cable and remote control,which solved my problem.
I am very impressed with the helpful staff member ,Tara,who dealt with me so efficiently.Thankyou to all concerned Ian Holland
25 november 2025
Review zonder uitnodiging
Antwoord van G Plan
Hi Ian,
Amazing feedback thank you very much for the 5 stars! we will pass your comments onto Tara who will be thrilled she could help.
Best wishes
G Plan
Steve was very efficient and did the…
Steve was very efficient and did the job to a high standard
21 november 2025
Review zonder uitnodiging
Antwoord van G Plan
Thank you for taking the time to leave your 5 stars.
Best wishes
G Plan
Ordered a Ellis 3 peice leather suit…
Ordered a Ellis 3 peice leather suit from a retailer in Edinburgh after delivery I noticed a couple of flaws with the finished product, contacted retailer who arranged an inspection from a company called Emmeria, a company rep called to inspect the product after removal of the fibre padding in the cushions at the back then fluffed up he replaced them and informed me that this has to be done every day to maintain the shape as for the other faults they are within manufacture standards, so he has rejected my claim, not impressed with gplan so will be contacting trading standards to resolve this issue
3 april 2025
Review zonder uitnodiging
Antwoord van G Plan
Dear Mr Ramage,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how disappointing this situation has been for you.
As the manufacturer, we rely on our retail partners to manage and progress claims directly with their customers, and we have been in communication with your retailer throughout this process. Following their request, an independent inspection was carried out, and the findings were shared with them to help move things forward.
We completely understand your decision to contact Trading Standards, and we respect your right to do so. Unfortunately, as the agreement and point of purchase is with your retailer, we’re unable to assist further directly, but we will, of course, continue to support them with any information they require.
Thank you again for your feedback, and we’re sorry that your experience has not been as you expected.
Kind regards
G Plan
So comfortable
Bought an additional sofa to go with two we bought about 6 years ago. Same model, same quality, same comfort. Delivery was within quoted timescales.
Delighted with sofa.
Only niggle is that, due to fabric producers going out of business during Covid, original fabric no longer available.
23 oktober 2025
Antwoord van G Plan
Thank you very much for the excellent 5 stars. We totally appreciate the disappointment with the fabric and this is something we ourselves find frustrating as we are subject to the current climate but that being said we're over the moon you're delighted with your new sofa!
Best wishes
G Plan
New GPlan sofa
We are satisfied with our new Kingsbury sofas.
However since delivery on 15 October we have experienced a strong musty smell. We were advised by the store we purchased the sofas from to thoroughly air them. Fortunately the weather has been fairly mild and we have been able to leave the windows open. Now after nearly 4 weeks there is a slight smell,
We have looked through the Care Guide & GPlan website but can find no mention of this problem. By searching online there are many comments on new furniture & smell. My point is in todays age of Health & Safety why is there no reference to this problem.
23 oktober 2025
Antwoord van G Plan
Thank you for leaving your review. Most furniture has a 'new' smell, which wears off quite quickly and whilst it causes no problems for most people, some people do seem particularly sensitive. Leather to has quite a distinctive smell when it is new, and the slight smell one might notice when wearing a new pair of leather shoes, will clearly be multiplied many times when this same material is used to cover an entire suite of furniture.
The suppliers of the interiors that we use have to treat their products with a fire retardant to meet with current health and safety regulations. Sometimes this can give off a slight 'chemical' smell and again this usually dissipates with a week to ten days of delivery. Occasionally, the smell is slightly more noticeable and lasts for a longer time; maybe two to three weeks. Environmental conditions can also play a part, and naturally in the warmer weather when doors and windows are frequently opened, any smells will disappear more quickly than in the cooler months when our homes are not so well ventilated.
All our Interior Supplier's sign an annual REACH Declaration as evidence that their supplied product does not contain any Substances of High Concern as outlined in UK REACH Regulations.
I hope this helps settle your concerns but if you do find you would like to speak to us we would be happy to help. customer.service@gplan.co.uk
Best wishes
G Plan
Never again will we purchase or recommend G Plan…
We had previously had a Seattle sofa for 14 years- ( used by a family of six.) and it was excellent kept its shape didn’t crease or sag. After all the children had grown and left home we moved house and decided on a different colour scheme- hence the replacement sofa. We wanted quality so we returned to purchase g plan again. Incidentally all our furniture at our last home was g plan. Now only two if us the sofa initially looked presentable. But we began to notice a number of faults- sagging arms - limp backrests. And gapping between the cushions. We contacted the store- who sent a rep to examine. He said it was evident the sofa had inadequate filling- and commented that he could attend to the backrests but not the arms as they were stitched. We were informed by g plan it was the store that should initially remedy any issues. As part of consumer rights And the store said after attention if we’re not happy we could seek a replacement. Following this we contacted them again saying we were not all happy and were informed that g plan would be contacted- the sofa wasn’t shoddy and unfit for purpose. G plan did respond - they said as the sofa had been refilled. They considered that this invalidated any responsibility on their part as they considered the sofa was correctly filled.- which was contrary to the engineer’s report evidenced by photos. So it remains we are still dissatisfied and stuck with an inferior and shoddy product
20 november 2024
Review zonder uitnodiging
Antwoord van G Plan
Dear Mr Parslow,
We’re truly sorry to read about your experience, especially after being loyal G Plan customers for so many years. We completely understand how disappointing this has been for you, particularly when your previous furniture served you so well. This is not the experience we want for any of our customers.
We have been in touch with your retailer regarding your concerns and have offered a follow-up inspection free of charge to help look into the issues you’ve described in more detail. As your contract of purchase is with the retailer, this inspection will need to be arranged directly through them. We have asked the retailer to contact you so that this can be organised as soon as possible.
We’re genuinely sorry for the frustration this situation has caused and hope that the next steps help move things forward for you.
Thank you for taking the time to share your feedback.
Kind Regards
G Plan
Stunning sofa in every way 😀☺️
We tried out a lot of sofas in John Lewis and this was by far the most comfortable as well as being super stylish and with lovely soft velvet. We loved a few of the Swyft sofas but when we sat on them we found them horribly uncomfortable, this G Plan one is seriously comfortable. Very happy.
18 oktober 2025
Antwoord van G Plan
Hi Martyn,
We're so happy you love your new furniture. They are so comfortable and its great to read you're so pleased with it.
Best wishes
G Plan
Antwoord van G Plan
Hi Pamela.
We're chuffed we've made you so happy to leave us 5 stars!
We wish you many years of comfort for the future.
Best wishes
G Plan
G Plan sofas
We had a leather G Plan suite for nearly 25 years and decided to change it for another brand, wrong decision. After 14 months we decided it was just not comfortable so we ordered and just taken a delivery of 2 G Plan sofas so much better.
22 oktober 2025
Antwoord van G Plan
Hi Peter,
Never leave us again! 😂 We're absolutely thrilled you came back and are pleased with your sofas.
Best wishes
G Plan
Solved my problem!
Prompt, polite and helpful - great customer service.
5 november 2025
Review zonder uitnodiging
Antwoord van G Plan
Thank you for leaving your fantastic review! Our Customer service team are very happy they could help.
Best wishes
G Plan
Service from Furniture village was…
Service from Furniture village was perfect and the furniture is just as I expected A1
22 oktober 2025
Antwoord van G Plan
Thank you for leaving your review. We will be sure to pass on your comments.
Best wishes
G Plan
Really comfortable settee
I ordered the G Plan Holmes 2 seater settee from my local supplier and am very pleased with it. It was made up well within the timeframe given and looks beautiful in the fabric I chose. It’s really comfortable as well
21 oktober 2025
Antwoord van G Plan
Hi Elizabeth,
This is wonderful to read! Thank you for the feedback.
We wish you many years of comfort to come.
Best Wishes
G Plan
Antwoord van G Plan
Thank you for taking the time to leave us your 5 star review.
We're over the moon to have provided such excellent product and service.
Best wishes
G Plan
Antwoord van G Plan
Hi Cheryl,
Great review! we're thrilled you're so pleased with it.
thanks for the 5 stars.
Best wishes
G Plan
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