Duresta Reviews 

Jennifer went above and beyond to look into fabric for a suite we purchased more than 10 years ago to see if we could locate and purchase the same fabric as 2 back cushions were lost by removal company, unfortunately the no longer produce the fabric but she was able to put me onto Amy at Tilicultry branch who are supplying us with the interior cushioning and we will pick a similar fabric to recover all back cushions 🙌🙌

I had always wanted a Duresta Lansdown feather cushioned sofa for many years. Whenever passing the shop, I would go in and sit on the one on display ( accept this must have been sat on thousands of times). And then finally, could afford to buy my own. Not cheap at £3700, for a 2 seater.
No problem with delivery, in fact it came earlier than expected!!
But oh, the complete disappointment. I cried.
The base is extremely uncomfortable and I can feel my sacrum when sitting on it. In fact, its that uncomfortable we cannot sit on it for more than 5 minutes before it badly hurts. So...called the shop. Brampton furnished in Derbyshire, who said they'd send a Duresta technician. He duly arrived, needless to say, he said there is nothing wrong with the sofa. Joke. I'm not paranoid, everyone who sits on it says its the most uncomfortable sofa they've sat on, and can feel the springs in the base. The feathers just flatten making it feel like you're sitting on the springs of the base.
I've had to go back to the shop and order more supportive cushions ( at my expense).
Something is definitely wrong with the frame work and spring structure. However, reading all the reviews, I'm not alone and know I'll get no help from Duresta.
I fear this will be in the charity shop before long. A complete waste of hard earned money. Wish I'd gone to DFS.
UPDATE Sept 26.
So Duresta sent an independent technician to look at the sofa and he brought with him the new cushions which I'd paid for.
He also concluded nothing wrong. The new firmer cushions are only marginally better, but still, after a short period of sitting on them, they too become extremely uncomfortable to the sacral area.
I can only assume that the frame/springs are so firmly made, it ain't going to give any time soon to make this sofa comfortable. In fact, I honestly think if I were to use the base as a trampoline for a year, it still wouldn't make a difference.
The fact is, I'm stuck with an uncomfortable expensive sofa, which is no good to anyone.
From reading previous reviews it also seems pointless contacting the Furniture Ombudsman who only appears to agree with any technician report.
I feel sorry for anyone who will buy this from the charity shop, where sadly, this sofa is now heading.

We have had an ongoing issue with our sofa but Duresta have been very helpful and professional throughout. Rob Green - service technician came out to us and he was very knowledgeable and helpful. Sofa cushions have been replaced and hopefully resolved the issue. Thanks!

Robert Green came out to inspect our Duresta suite and to tighten back legs on chair's and settee. He was on time, polite courteous and knowledgeable. Thank you

We had a problem with our new sofa and Rob Green, Service technican, was fantastic! He was very knowledgeable and had even come prepared with new seat cushions.. which he replaced immediately. Fantastic customer service! Well done Rob and Duresta.

Great customer service from Amanda.

I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green velvet for my sofa and patterned chair.
Service from start to finish was impeccable, from shop floor to delivery, everyone was knowledgeable and helpful.

We had a problem with the slider legs on our sofa and chair but Robert has fixed them for us.

The technician, Robert Green, turned up ahead of time and solved the problem with one back leg on a chair very quickly and efficiently. He also gave us some good advice on how best to arrange the castors on the front feet!

Rob was knowledge polite and friendly.

The product, seamless delivery. Support and help received from Paulina at The Lounge Co.

I have had a Duresta sofa and chair for a number of years , and they still are solid, look great, and have worn well, something what is difficult to find in furniture these days.
I recently had to source a small part for my sofa and the customer service was excellent; I always recommend this company to others based on my own positive experience.

I had a small issue with one of my sofas. After emailing Duresta, I was almost immediately contacted by phone to discuss how things could be moved forward.
Within a couple of days, Rob Shrapnell came out to take a look. He was friendly, knowledgeable and very efficient. It turned out to be a very simple problem with a spring, but was soon identified and fixed.
Really happy with my two Duresta Ambassador sofas and the very efficient customer care.

We originally owned a Waldorf grand sofa for 14 years best sofa we ever owned so just recently we ordered a new Waldorf Grand through Cobham Furniture official suppliers of Duresta who were amazing, I did deal,with a wonderful lady called Amanda who was incredibly helpful, so lovely to speak with every company needs an Amanda I cannot recommend Duresta highly enough and we are so pleased with our new sofa

I’m Steve Begley had one of your guys here to repair a spring that had come away what a fanatic job he did very respectful and professional well done durrester

Amanda in customer service was amazing going out her way to help and following everything up in a quick manner. She is an asset to the company and deserves a pay rise! lol

I contacted the original supplier of the suite regarding the issue and they immediately contacted Duresta. Within a few days Duresta had called me and arranged an appointment with the service team. Service technician (Rob) called as booked and agreed a resolution under warranty. Rob was on time, helpful and informative. Many thanks. Expecting new seat cushions in a couple of weeks.

We have just purchased a new three piece suite from Duresta to replace our old and much loved suite, which was also Duresta. There was an issue with the furniture passport number which led me to email Duresta. I received an extremely prompt and helpful response from Amanda in customer services. Duresta make exceptional furniture but also have reassuringly high standards of customer service.

We have owned a Duresta suite for 35 years, and it still looks like new.
Seriously good quality furniture.

We ordered a 3 piece suite March 2025. It was delivered 14 weeks later. One of the chairs was a completely different fabric to the rest of the suite. Also one of the settee seat cushions was too small leaving a large gap between the seat cushion and settee arm. The storage box cushion was also incorrectly fitted and was placed on an angle. We complained, so Duresta agreed to replace the whole suite.
14 weeks later a new suite was delivered for us to find the hinge on the pouffe was fitted too close to the interior and the internal fabric was torn. The back cushion on one of the chairs was also incorrectly sewn ie the cut out for one of the chair arms was crooked. We declined to accept the suite. Obviously there must have been absolutely zero quality control for these errors to have been allowed to be passed on to the customer. Duresta is a costly suite but we wanted to support a British made business. We were extremely disappointed and have subsequently bought an Italian suite which is perfect. We have not been offered any compensation at all by Duresta. My advice is to avoid Duresta unless quality control practices vastly improve.