Duresta Reviews 

Excellent service, product & delivery

Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed with Robert’s expertise and professionalism and he left everything neat and tidy. He also gave us some useful advice on cleaning the upholstery.

Great service from the very helpful Amanda. Friendly, and efficient. Excellent.

Amanda goes above and beyond on customer service,nothing is to much trouble.
Thank you for all your help....and making me laugh

Called duresta today spoken to Amanda about how to clean sofa
Very helpful and emailed composition of fabric and contact details and the AMUSF org

Absolutely appalled with Duresta. My mother has a sofa which is far older than mine and still looks like new, hence my purchase. I took out furniture protection on an expensive Duresta sofa. The Duresta sofa looks fit for the tip! I was told it is usual wear and tear, despite a member of customer services telling me how shocked they were previously over how my sofa had shed. It looks like several geese have been killed in my lounge. The amount of feathers and difference in colour is dreadful!!! I am so upset, especially as I had purchased furniture protection insurance policies, which I have not been able to claim on either! I feel completely ripped off!!! WILL NEVER USE AGAIN

Purchased in 2014, we thought the 2 seater sofa was showing possible damage to the frame. Contacted customer services, Amanda replied promptly and technician visit arranged. He looked inside at the frame and reassured us that the frame or springs are not damaged, and the sagging is due to excess wear on that side of the sofa (this is the side my husband always sits). He was a very nice chap, and it was fascinating to see the work that goes into the making of the sofa. It is so-nice to deal with a company that genuinely cares about its product and its customers - many thanks Duresta. I should add that I couldn’t find the original receipt and Fenwicks of Leicester ceased trading in 2017 - so thanks to Fenwicks of Newcastle aftersales too.

A beautiful sofa in every respect. Lovely quality, superb construction and a great fabric. Excellent.

I have just briefly read some of the other reviews on here - and it seems that everyone else agrees with me. Amanda is outstanding. I called today with two questions and expected perfunctory, brief responses. 30 minutes and at least 15 questions later, I gave up trying to think of a question regarding Duresta products to which Amanda did not know the answer. Ok - but only half joking. Amanda's knowledge, patience, cheerfulness, professionalism and clear passion for her product were outstanding. But the icing on the cake was her offer to arrange a VIP visit to a more local store than London. Majed from Cobham called me within the hour. He, too, was absolutely superb. I already own 3 Duresta sofas, so my questions were very niche. Majed was as fabulous as Amanda and I cannot wait to visit the store to enjoy the in-person Duresta experience. Quality products, quality service and exceptional advisers.

i bought a nice chair, a good quality item.
i am happy with my purchase from a glasgow store.

I contacted Duresta Customer Service for advice on cleaning my sofa and chair. Jack and Amanda went to great lengths to find out exactly what material my furniture is made from and advised me accordingly. It must have taken some doing because I wasn't able to give them all the details they needed.
Thank you for your help 😊

Little problems arise with the making of a beautiful sofa, but Duresta always goes that extra to make sure the customer is happy. Many thanks to the wonderful Amanda in customer service helpful always, knowledgeable always, customer service as it should be

I recently had the pleasure of dealing with Duresta's customer care team and was thoroughly impressed by their level of service. Amanda from customer care was incredibly helpful in arranging the repair of my sofa for a minor issue. She was prompt, courteous, and ensured the entire process was smooth and hassle-free.
James, the technician who came to carry out the work, was equally impressive. He was not only highly skilled but also a pleasure to talk to. James took the time to explain the repair process and made sure everything was done to the highest standard.
Overall, the experience was fantastic, and I am grateful to Amanda and James for their exceptional service. Duresta should be proud to have such dedicated and customer-focused individuals on their team.

Every company has it's highs and lows, this is what happens when a product is "hand made". The biggest thing is how a company holds up when it's on a low. Duresta have been fantastic in dealing with an ongoing issue of ours, which has resulted in a very happy customer. The lovely Amanda is a true asset to the Duresta team and has made what could have been a very stressful time in to a positive 5 star review 😀

We ordered two Duresta sofas in October, I paid a 50 per cent deposit and we were promised delivery in mid January. When mid January came and went we were told the delay was due to a fabric shortage. Any normal business would offer an alternstive fabric, but we weren't given this option. Its now nearly May and there's no sign of the sofas and no communication from Duresta or the retailer.

After my poor review of Duresta, I received new back cushions and scatter cushions, which seemed to be of a much stronger fabric and keep the feathers in.

Following my review of January 2024, Duresta took action, first tried to repair, stretch the springs but finally agreed to replace the cushions with thicker and harder designs. This at long last resolved the problem 100% for the chairs for both looks and comfort. Arm rests are now working as arm rests. Sofa is also much more comfortable but the seats may need time to settle for a level look. We are grateful for the most helpful support of James, understanding shown by Steve and friendly updates from Amanda during this long journey. If it had not taken this long, support given by these individuals should have deserved five stars.
17/6/2025
Following my review of April 2025, the hard seats of the chairs are working well, however, even though it was agreed that the back cushions would also change to hard material, this was not done and these remaining soft feather leads to them sinking and resulting in the seat cushions moving forward. Pity that an engineer like me happens to know more about ergonomics (simple physics) than the furniture designers at Duresta.

I am wanting to recover two Duresta chairs and Amanda has been extremely helpful and prompt in selecting and sending some suitable options. I am delighted with the service. I have been equally delighted with our decision to buy Duresta furniture twenty years ago.

The quality of the furniture is exceptional, we are very pleased with our purchase. The only negative was that when we registered the items it would only let us register the sofa and not the matching chair and foot stool. Thankyou.