Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... Toon meer
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Lees wat reviewers zeggen
As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... Toon meer
After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... Toon meer
Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... Toon meer
Bedrijfsgegevens
Over Grae Cove
Geschreven door het bedrijf
Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.
🍃 All Linen, All Season Long
- Comfy Chic
- Premium Quality
- Everyday Prices
✈️ Complimentary Shipping
- 30 Day Free Returns
- Free Shipping Over US$79.00
Discover the Premium Linen You’ll Love For Life at graecove.com.
Contactgegevens
611 Gateway Blvd, Suite 120, South San Francisco, Verenigde Staten
- service@graecove.com
- graecove.com
4,1
Goed
995 reviews
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Quality and timing of communication.
12 juli 2023
I teceived the same order twice
I teceived the same order twice, charged for it. Impossible to get thru the return process. I have texted twice to know response. So saf
13 juli 2023
Antwoord van Grae Cove
Hi Anna -
Thank you for your message. I've sent an email to you so that we can get this resolved.
It looks like two orders were placed on the same day and so you were charged for each order. But, we would be happy to assist you in returning the items back to us. Please kindly check your email so that we can get this resolved quickly.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
I really like the three items I got
I really like the three items I got. They match the description, arrived within 2 weeks, and fit me nicely.
9 juli 2023
Wonderful linen dresses
Wonderful linen dresses. Best comfort and fit. Colors are gorgeous. Perfect for Florida hot weather.
13 juli 2023
Prompt service
Prompt service
You kept your promise to deliver very good quality well made garments
13 juli 2023
Quality and fit
Quality and fit. Dress fits and fabric is heavy linen. Just what I was hoping. You take a chance w mail order merchants and this one worked out.
20 juli 2023
Beautiful dress
Beautiful dress. Excellent quality. Gorgeous true to advertising color. Would def buy from this company again. 10/10
20 juli 2023
Lead time was a bit long but worth the…
Lead time was a bit long but worth the wait. The linen is beautiful and thick.
20 juli 2023
They quickly responded a need to return…
They quickly responded a need to return an another
13 juli 2023
The clothes were beautiful and the…
The clothes were beautiful and the returns I needed were easy
20 juli 2023
Never received
Never received. I paid for express shipping for An event and when it was a week past, I tried to cancel the order and customer service said it had already shipped. It’s been 40 days and I asked them to cancel : refund because I haven’t received and now they don’t answer.
12 juli 2023
Good experience
After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund policy is 40% refund and you get to keep the items baffled me but they even went one further and gave me a full refund and told me to keep the item! Strange but very nice!
12 juli 2023
Great Customer Service Ordered dresses one was perfect
Ordered two dresses one was perfect. But the other didn’t fit well, the return was easy and I had great customer service!
19 juli 2023
Glad I found Grae Cove!
Great styles and very high quality clothing, along with excellent customer service. So glad I found Grae Cove and telling all my friends about it!
10 juli 2023
Love the items I purchased!
20 juli 2023
Nice, but...
The clothes are well-made. Buttons in particular are very nice. Linen fabric is actually linen. The shirts I ordered (M) were not as long as they appeared online. Also somewhat wider/boxy than they appeared. Just not right for my body type. Shipping was slow, but we're all spoiled in that area. Very pleasant company to deal with when a return needed to be made.
13 juli 2023
I requested a return and haven't heard…
I requested a return and haven't heard anything from the company.
20 juli 2023
Antwoord van Grae Cove
Hi Fawn -
I apologize for the delay in your return.
We've processed the refund on your order and have also sent a follow-up email. Please kindly check your email.
Please do not hesitate to reach out to us if you have any further questions.
Warm Regards,
the Grae Cove team
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