Grae Cove Reviews 

995
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... Toon meer

Beoordeeld met 5 van de 5 sterren

As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... Toon meer

Beoordeeld met 5 van de 5 sterren

After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... Toon meer

Bedrijfsgegevens

  1. Damesmodewinkel

Over Grae Cove

Geschreven door het bedrijf

Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.

Best Sellers
New Arrivals
Dresses
Bedding
Tops
Bottoms

🍃 All Linen, All Season Long
  • Comfy Chic
  • Premium Quality
  • Everyday Prices

✈️ Complimentary Shipping
  • 30 Day Free Returns
  • Free Shipping Over US$79.00

Discover the Premium Linen You’ll Love For Life at graecove.com.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

995 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(995)

0 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Ava…

I was pleased with the dresses when they arrived. They were a comfortable fit and linen is such a pleasant material. I loved the look of both dresses. The only letdown was that they were see-through.

25 juli 2023
Beoordeeld met 1 van de 5 sterren

Request for return and refund ignored and not answered

I ordered a Valentina dress and Presley top for upcoming trip. The items arrived on Aug 19th. On Aug 22nd I submitted a return request online per instructions provided for the dress which does not fit me well. I have not heard back from the company at all. I wrote an email to the address provided as contact on on Aug 26th asking for status of my return because I leave for my trip in 3 days and will not be in the US to ship it back. No response. There is no phone number one could call anywhere on the website or the emails with order confirmation. I am at a loss how to return the item. Honestly, for 10 days I am ignored as a customer. This will force me to keep the dress because I cannot ship it back? I will never order from this company again.

28 augustus 2023
Review zonder uitnodiging
Logo Grae Cove

Antwoord van Grae Cove

Hi Edyta,

Thank you for your feedback. I'm sorry that our customer service team has not responded to your return request.

I've processed your refund. Please kindly check your email.

Please let us know if you have any further questions.

Best,
Sam

Beoordeeld met 2 van de 5 sterren

Dresses for cardboard cut-outs, not women with curves

I ordered two identical dresses, one in my usual size, and one larger. The colour and design were very appealing on the website, and the items that arrived were of reasonable quality (though very crumpled).
The problem was that they seem to be designed for a flat person! Yes, the measurements (width) are correct, but the design takes no account of the fact that women have SHAPE.
I asked to return them, but instead the company offered that I could keep them (and give to someone as a gift) for a 1/2 price offer.
That was not what I wanted, as I don't know ANYONE who doesn't have curves.
After a few more emails prompting them, I did receive a full refund.
But they didn't give me a return address to send the dresses back.
That's just a weird business model - and doesn't live up to their sustainable credentials.
I'm more than happy to make the effort to return them, but it's been well over a month now and no news from them, so I think I'll take them to my local Oxfam shop.

9 juli 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The clothing is beautiful and colorful

The clothing is beautiful and colorful. I have enjoyed wearing the pieces. The only thing that takes away from a perfect experience is that I had to wait much longer to receive the items than was predicted. It was stated that shipping would take 6-10 business days. I had to wait for two and a half weeks which was frustrating.

25 juli 2023
Beoordeeld met 5 van de 5 sterren

Grae Cove has been very helpful with refunds/returns.

Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Cove's styles, but I think their sizing needs just a bit of adjusting. For example, a 2X in Talbots' shirts is perfect. Perhaps a comparison of measurements to more accurately fit women like me who would love to keep our purchases might help? Thank you to Grae Cove for being so helpful with refunds/returns!

25 juli 2023
Beoordeeld met 5 van de 5 sterren

I love the linen

I love the linen, the styles, the quality workmanship and their customer service which was amazing.

Will definitely come back to Grae Cove for my next linen purchase!

26 juli 2023
Beoordeeld met 5 van de 5 sterren

The shade of blues even more beautiful…

The shade of blues even more beautiful than the photos portrayed. The fit was perfect, right off the bat. I missed that there was a lining when I ordered it so that was a surprise and gave more confident in the quality. The stitching was great. The linen was not stiff or need to be "broken in". I literally wore it right out of the box. I sent it to the cleaners and wore it again the following weekend ... still perfect.

26 juli 2023
Beoordeeld met 5 van de 5 sterren

Responsive and responsible

The shipping was quick and nicely put together. The 2 shirts that I ordered are lovely. They are slightly heavier weight than I expected but they will be usable when the weather is cooler.

26 juli 2023

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