Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... Toon meer
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Lees wat reviewers zeggen
As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... Toon meer
After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... Toon meer
Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... Toon meer
Bedrijfsgegevens
Over Grae Cove
Geschreven door het bedrijf
Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.
🍃 All Linen, All Season Long
- Comfy Chic
- Premium Quality
- Everyday Prices
✈️ Complimentary Shipping
- 30 Day Free Returns
- Free Shipping Over US$79.00
Discover the Premium Linen You’ll Love For Life at graecove.com.
Contactgegevens
611 Gateway Blvd, Suite 120, South San Francisco, Verenigde Staten
- service@graecove.com
- graecove.com
4,1
Goed
995 reviews
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Easy Exchange
My first purchase was too small, exchange was easy and prompt. Lovely quality!
20 juli 2023
I like the pink dress I bought but…
I like the pink dress I bought but black dress is see-through. How can I wear that when it shows my legs...
24 juli 2023
Antwoord van Grae Cove
Hi Julie - Thank you for your review. We value your feedback and I can understand your concern about the black dress.
I took a look at our returns portal and I did not see that you had requested a return on this item. So, I've reached out to you via email so that we may handle this quickly for you. Please kindly check.
Warm Regards,
the Grae Cove team
Great customer service!
23 juli 2023
Exchange
Hi
Cuz I'm pettit I had to exchange size medium to small ... process was a breeze super easy... very pleased with the purchase
3 juli 2023
Top Notch for Internet Clothing Site
Items as advertised. Sizes as reported. Quality of the linen was quite good for the price. I will keep ordering from this business. Also, very timely shipping and easy exchange process.
23 juli 2023
Need improvement in return policy
I tried to return my purchases as they did not fit well. I filled some form out and you said you’d get back to me. I haven’t heard about my return. Sadly I will not be buying from your company again.
11 juli 2023
Antwoord van Grae Cove
HI Barbara -
I apologize for the delay in processing your return. I've processed your refund and reached out to you via email now. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
Quality is better than expected
Quality is better than expected. Sizing was perfect!
Waited longer than expected for the items to arrive.
23 juli 2023
It's good fabric and cut and fit
It's good fabric and cut and fit. It's very long. Thinking of shortening. I wished it had a lining because it's still scratchy from the linen. Easily wrinkled due to the linen component. Versatile from casual to fancy and easy to move in.
23 juli 2023
I was very happy with my purchase.
20 juli 2023
Slow service, poor quality
Took as long as they possibly could to ship. Texture and cut of dress aren’t great. I wouldn’t shop here again.
23 juli 2023
Antwoord van Grae Cove
Hi there,
I'm sorry that you felt that the order too longer than you were expecting and it wasn't the quality that you were expecting.
I took a look at your order and I do not see a return request. I've reached out to you so that we can get this handled quickly and efficiently for you. Please kindly check.
Warm Regards,
the Grae Cove team
Taking forever to return
I wanted to return some purchases but couldn’t do it online. The website said someone will contact me but no one contacted me after a couple of weeks. So disappointed!
23 juli 2023
Antwoord van Grae Cove
Hi Serena -
Thank you for your feedback.
I'm very sorry that you had to wait several weeks. But, I've processed your refund. Please kindly check your email.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
I love them
I truly love the 3 items I got. The fit is great - the fabric feels wonderful and cool and they are all really flattering! I will be ordering more -
22 juli 2023
Love the material,Fast shipping
Love the material,Fast shipping. Will order more for sure
22 juli 2023
Great clothes, disappointing returns system
First time ordering with this company and really pleased with the quality of the clothes and how they were packaged (so much so that I went back online and ordered some more for my holiday straight away). However I want to return a few items due to them not fitting properly and I’m disappointed with their returns system - a returns request has to be logged on their website which I did about a week ago and still had no response. I’m hoping the reviews from others on here who didn’t manage to get a refund don’t turn out to be the case here as well…
19 augustus 2023
Review zonder uitnodiging
Antwoord van Grae Cove
Hi Sarah - Thanks for your review. I'm sorry that your returns process did not go as smoothly as expected.
I've processed your refund and sent a follow-up message. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
The original blouse I received was too…
The original blouse I received was too big even though I went by the measurements provided. Grae Cove sent me another size without any issue. Great service on their part and quality items.
22 juli 2023
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