Grand Sapphire Hotel & Banqueting Reviews 

Hosting Reform Xmas party, so I won’t go again,

I had the displeasure of staying for I night when I had originally booked for the week.
I checked into what was supposed to be one of their VIP rooms... it definitely wasn't! I noticed a horrible smell in the room, and, on checking, I discovered that the mattress topper was filthy and stained with urine, and there were black hairs (not mine) all over it.
It was, by far, the worst hotel I have ever stayed in... never to want to go there again!
Thank goodness for the Premier Inn across the road.
As other reviewers have said - if it was possible to give zero stars, I would.
Please avoid staying here

If I could give zero stars, I would.
I’ve stayed in plenty of hotels before, but this was by far the worst experience I’ve ever had. First off, the beds were unbelievably uncomfortable — none of us got any sleep. My husband, my kids, and I were tossing and turning all night. The next day, my poor kids were so exhausted they ended up sleeping through the entire wedding event downstairs and missed all the fun, thanks to the awful night we had at the “Grand” Sapphire.
But the real nightmare happened the next morning. My husband opened our hotel room door and was met by a completely naked woman who tried to push past him and our children to get into our room. She was fully naked. I tried calling reception from the room phone — it didn’t work. Tried from my mobile — no answer. When my husband went down to reception, they casually said, “Oh, this has happened before.” Absolutely disgusting.
How a hotel allows random naked strangers to wander around and knock on guests’ doors is beyond me. Total lack of security, total lack of professionalism.

Please, don’t waste your money or your peace of mind here. You’d be much better off at a Premier Inn — at least you’ll be able to sleep safely and comfortably.

I'm shocked to see such high reviews from others because this is by far the worst hotel I have ever stayed at. The check-in process took 1 hour because of so many complaints and back-and-forths from other guests. There was only 1 member of staff at the desk, and when I was finally given my room key card, someone else was already in said room getting dressed. This is a massive safety concern.

The bedroom itself is terribly outdated, and quite shocking to say the least. The bins weren't emptied from the previous guests! The only "nice" part of the hotel were the communal areas, it's obvious the entire budget it spent "convincing" people through those areas. Although there were parking spaces, I was not allowed to park as promised because of an award show that fell on the same day. Breakfast was limited and cold. There was also a limited seating area, with no one clearing dirty plates. This hotel also does not have a restaurant or bar. Just an all-round terrible experience.

I had a very disappointing experience. The lifts weren’t working, even though I made it clear when booking that I have mobility issues. The receptionist assured me the lifts would be fixed by the next morning, but that turned out to be untrue — he knew he wouldn’t even be on duty then. The staircase was unstable and shook when used, which is unsafe and a serious hazard.

The staff were unfriendly and unhelpful, showing no understanding of my situation, and they are not suited for customer service. I have emailed the hotel several times since my stay, but my messages have been ignored.

Overall, this was an awful experience — unsafe, poorly managed, and completely unsuitable for anyone with mobility concerns.

Absolutely shocking treatment by Sufiyan . Was very rude and even hung the phone on me . Was going to book 10 rooms but now have to find somewhere else . He had quoted me a price and I tried to give him my card details to book it but then he increased the price all of a sudden .

Horrendous experience. Arrived after a long day ready to relax and enjoy a nice meal. Hotel has no restaurant and no bar so we had to brave the rain to find a local restaurant. On our return there were two functions running and deafening music coming up through the floors. Tried to complain but were told 'tough' effectively. Avoid

Update from my previous reviews
Grand Sapphire called and expected me to accept 50% of the cost of the booking. This was rejected and deemed insulting. After consulting with a Manager, the hotel agreed full refund on the condition that I withdraw and remove my review. For the sake if any other persons suffering what we went through I refused tos do and the hotel stated they would sort out the refund with booking.com I have now received after 2 weeks, an email fro. Booking.com that the hotel would not refund me so I am taking both the hotel and Bookjng .com to Court Absolutely disgraceful way to deal with customers I am not going away which is obviously what these companies hope
Please see review if booking .com too

Absolutely disgraceful Room dirty, night staff couldn't give a damn when complained. Outside of hotel looked like ghetto , lots of cars revving their engines Groups of yobs screaming and shouting Worst of all no staff initially on desk , random people walking into hotel , no security We decided at 1.30 am to leave and drive the 4 hour journey home. Avoid this hotel unless you want to be slept deprived, bitten by bed bugs or potentially robbed blind.

Hosted an event at the Grand Sapphire recently. Was an incredibly tiresome experience, exacerbated by the quite frankly subpar support and customer service received by team. Was consistently provided conflicting information, elements of my events changed without being informed, and staff members were rude and arrogant. Staff would hold access to various parts of the venue “hostage” despite deposit being paid, and were not forthcoming with information. Event planning was made even more difficult, as it was dictated by staff members, personal schedules. Every attempt to escalate my concerns was met with disdain and lack of accountability, nor was taken seriously. Event management also attempted to change event location on the morning of the event as means of apology, a disorientating change which further reflected their lack of understanding of my needs. Staff were also physically unhelpful, asking insulting questions, and incapable of offering assistance, opting to watch us carry in crate after crate of beverage, instead of offering a trolley. Cold room storage was abhorrent and dirty. Witnessed staff spitting in kitchen.

Great. Thanks.

We held a fundraising dinner for 130 people. The venue coped with our ever changing numbers and were extremely helpful throughout the weeks beforehand as well as the evening itself. The food was great too

We stayed at the grand sapphire Hotel- met a lovely receptionist called Martyna- we lost our room key she was extremely helpful and very welcoming would defo stay again due to the level out service - 5 *

This hotel has a venue attached
If you want a good night sleep dont stay here
100+ guests in the car park at 2 am letting of fire works shouting celebrating
No warning given of such event before you stay so check ahead if you need sleep
Attitude towards paying guest unbelievable

This concerns the Spice Village Restaurant contained within the hotel. The guy took our booking over the phone but when we arrived, we were told the restaurant is closed. Why did he take our booking? No sign outside pointing to the Restaurant and no disabled parking in front of the hotel. We were not contacted or told they were shut on that day. Shan't try them again.