Greenekingpubs Reviews 

Went for lunch at The Rising Sun Cheltenham service was very poor. Food not ordered correctly as he wasn't listening. When it arrived the steak was undercooked and cold, full of grisle and unedible. The salad was a full avocado with lettuce on top and 2 cherry tomatoes. £13.35 for that.
Had to get my own condiments and cutlery as non out.
Complained to manager he did give us free dessert. The creme brulee was just runny custard.
Overall would never eat here again.

The onion rings were soggy and it tasted like the batter was undercooked the gamon was really salty. Some of the pasta in the mac and cheese was rubbery but some was overcooked

Booked a table for four people two weeks in advance for my Emerald Wedding Anniversary. When we arrived there was no-one in the restaurant. There was a lady sorting out cutlery and eventually we had to interrupt her to announce ourselves. She gave a vague gesture to the tables and told us to sit where we liked. I had already made it clear when booking that my wife was in a wheelchair and was told that they would make suitable arrangements for a table. As it turned out, I don't think they had recorded my booking at all as no attempt was made to check my name etc. However we sat down, selected our choice from the menu and my two daughters, who were treating us to the anniversary meal, got up and went to the bar to order. The order was placed at 12.45pm. We had to wait until 1.55pm for our meals. During this waiting time the staff were chased up at least six times. They were serving meals to lots of other clients who had chosen to sit outside in the nice weather, but not a hint of food came our way. Eventually I went to the bar and told the landlady that if our meals didn't arrive within 5 minutes we were leaving. No prizes for guessing that, miraculously the meals arrived within a couple of minutes. The quality of the food was...OK. My wife couldn't eat hers as it was well undercooked, but just wanted out of this place as we had had enough. The landlady eventually agreed to credit two of the meals ans had the nerve to say that our meals were "only" 40 minutes late. As we left we could see all the clients at outside tables were enjoying their meals which had been delivered before ours, despite us being first to arrive. We won't be going to this place again and we will also avoid Greene King pubs from now on.

Having had a pitiful meal at the Wheatsheaf in Margate I was told by the manager there, that I would be refunded the costs on the voucher that I used and that she would arrange this. I eventually received an email voucher for £30 as a GOOD WILL GESTURE form Green King, which was less than the cost of the meal. I then received an email asking for the receipt so that they could refund the cost, but as I had paid for this on a gift voucher, I did not get one and told them exactly what we had, had and that the restaurant could confirm this. Anyway I have now received the following email from Customer relations (I have noticed that they do not call it customer care, as you can good or in this case bad relationships).

Dear Mr Smith
Thank you for your further correspondence regarding the Wheatsheaf.
I can confirm that we will not be issuing a refund as we feel that the £30.00 voucher issues is a goodwill gesture for your disappointment.
I feel that we have responded appropriately in our previous response and therefore do not have anything further to add to this matter.
Yours Sincerely
Stacey Crawford
Business Development Manager

Well this does not cover the cost of the meal and if this is their idea of a GOOD WILL GESTURE, they need to rethink their Customer Relations training program. In today's current economic climate, I cannot believe that they can afford to alienate any customers as people decide more prudently where to spend their money. I see this must be an unknown Business Development strategy.

The Bell at Woburn in Bedfordshire. 10-06-2022.
Myself and my Wife had booked a table for two a few days before. We arrived and were met by a very friendly Lady Staff member. A table was chosen by a street view window. We ordered at our table our drinks and meal. soon the drinks arrived. And very nicely presented and lovely and cool. (This was a pre–Birthday Meal for my Wife). Then our meals arrived. Very well presented and looked great. There was plenty of food on the plates. The food was cooked lovely and tasted brilliant. We were too full to have a sweet. We paid and said good bye to the lady Staff member. We left the Pub full and very satisfied. A great time was had by us both. We WILL return. A big thank you both the lady Staff Members that had looked after us. Thank you, the Bell at Woburn.

My friends and I visited The Mulberry in Goring By Sea, West Sussex for a Girlie Lunch. Booking on-line was very quick and easy and it was easy to adjust the booking time using the app as we got delayed in traffic getting there. The staff were very helpful and the Pub/Restaurant had a separate Vegan menu which was clearly marked and had a wide variety of food choices. The service was quick and the food was delicious and plentiful. The meal was outstanding value for money as we took advantage of one of their 2 meal offers. The Mulberry had a great atmosphere and as the sun was shining we were able to have our meal in the lovely garden area. Overall fantastic experience. Highly Recommended. Many Thanks : )

The Britannia Pub, Bradwell, Newcastle Under Lyme, would not receive a recommendation from me as a pub suitable for a woman and her teenage son. Some of the clientele have no clear understanding of what misogynistic behaviour is. The food was absolutely awful, and inedible. The price of two drinks and two meals £22, which wouldn’t be quite so bad if it had been prepared by a chimp who knew how to use a microwave. If you want an edible meal for half the price, go to McDonalds down the road.

Myself and my husband visited The Tower in East Kilbride for our lunch. My husband went to the bar to place our order. The pub was busy and the table where we sat hadn't been cleared but we had no other option. Our thinking was that it would be cleared before our food arrived. Not the case, even though we waited for almost 45mins for our food to arrive. When my husband placed our order, he asked for fish and chips for himself and sausage and mash for me. He was then told that there was no fish left so he ordered an all day breakfast instead. When the food finally arrived, my husband's breakfast was swimming in grease and I got chips and mash. When it was pointed out to the guy that I had wanted mash, he said 'oh we didn't have any mash so we went ahead and gave you chips, even though I hadn't been told of the change. The food was also very very poor. Needless to say, we will never set foot in this pub again.

What is the point in having an offer you can't fulfil? Why do the nice tactic of offering a Pint for 1952 prices (6P) and then you can't supply it? We have been in our local GK for donkeys years, regular as clockwork, so I know this is not their fault. I even took an old threepenny bit and said I'd have half! The Staff were embarrassed every time a new customer came in and asked for their cheap pint. All this from before 5pm. Shame on your execs for this shocking treatment of staff and customers. I will see if we are treated better elsewhere.

Had read a few bad reviews prior to coming here but decided to give it a try anyway.

The hotel room was clean and tidy. Bed was comfortable. Overall the hotel could do with modernisation but it's clean and is a pleasant place to stay.

The food was excellent. Even though it was busy, we didn't wait long at all for our meals. The staff are all very helpful and friendly.

Visited 22/03/2022. Heathy farm, crawley. Never been here. We waited at the desk to ask about booking, lady came out and said sit anywhere no need to book. We sat outside, adults with children, adults smoking all over. Quite off putting as we just wanted some fresh air, we moved inside to order food. We went to the bar asking a waitress along the way if that was the procedure, she said someone will be along or you can order at the bar, but we looked over and saw the same lady dealing with lots of people arriving so decided to order at the bar. My friend ordered first as we were paying separate. My friend ordered the signature burger; out of stock so she ordered the gourmet. After by paying, the man (black hair & beard) took my order;
Signature hunters chicken; out of stock so I then ordered regular hunters chicken; out of stock. I then ordered signature slow lamb; out of stock, I then ordered crispy chicken; out of stock stock, So I returned to my table 5, looking at the menu wondering what to order??? As my friend had ordered, I returned then had to wait, whilst a man ordered his family’s meal. I tried to order the fish and chips although there was not much left to order what I would have liked. No apology was actually made, just the item was out of stock. I asked could the food be delivered together as we had come to eat together and all the meals I had ordered were out of stock. He said he would ask the kitchen. I went to the toilet and when I returned my friend had her meal, so then the family had theirs then mine came out, the meal was ok but the worst was we ate separately after the disappointment over not just one meal out of stock but 5? A man came over (other staff member) asking how our meal was after 20-30 mins finishing, I said it was ok but we didn’t eat together and why was all the meals out of stock? He said it was due to covid and supply? The menu had been reduced, but could not fulfill it?

The food was ok and hot, but I feel the staff could have done more, putting ahold on my friends meal whilst I found a meal that was in stock? An apology? Perhaps offer a drink whilst we waited for my meal? Perhaps this is how this pub runs itself but it can not be good for repeat future business? Also perhaps a family sections as children were running around all over, very noisy.

One plus though was the man returned to say the kitchen was shutting 1930 approx and so we want dessert as he collected menus. We decided against as we didn’t want to be disappointed if it was out of stock. Although it seemed rather early to shut?

I would like feedback why so many items on the menu were out of stock, if a menu is reduced surely offer what can be sought via the stockist. Disappointed overall as I didn’t expect this from a Greene king pub, let alone go out for tea with a friend yet we eat separately even though I asked to eat together?

To date, today 28 May 22. Greene king have not replied to my last email 24 March 22; asked for my phone number which I declined? Clearly do not care about customers. AVOID this place.

Been using this pub since it first opened, and it used to be excellent, however recently it has really gone downhill! Tonight we went on the spur of the moment for a drink, and decided to order food. We waited over an hour for the food to arrive, after chasing it up 3 times, it arrived, & had obviously been microwaved, but by then we would have eaten anything! The place is in dire need of an update, it needs a deep clean, the upholstery needs attention, and some (not all) of the staff need basic training in customer service! Overall, not a good experience from a venue that used to be brilliant! Great shame!

Not very happy with the staff at Old Grey Mare in Hull, I recommended our regular pub to my brother for my nephews 16th birthday dinner. We had a party of 15 but the pub wasn’t really busy. We all had our own tables so we used the app to order our food and pay which has always been very convenient, and we all ordered pretty much at the same time. The problem arose when three meals didn’t arrive even after others had finished theirs. After asking if there was a problem the staff finally brought out two of the missing meals, only to find that mine wasn’t the one I ordered (it also looked wrong it looked like it had quickly been thrown together in the kitchen). I sent mine back and got a refund but only after the waitress arguing that was what I ordered. The manager really didn’t care what was going on and he couldn’t wait to just give me a refund and wash his hands of the problem. Finally the missing meal turned up after everyone else had finished eating again something wasn’t right about it and we asked for a refund for that as well. Again the manager didn’t really care and he wasn’t bothered when I said I won’t be going back. Really disappointed with them and they’ve lost my business

Lovely pub excellent food

Cocked Hat Gosport, Hants. Had starter of breaded mushrooms. they were ok hot on the outside and cold in the middle. I had a chicken burger and the lettuce was brown around the edges. The main took ages to come out after the starer, really wasn’t worth the wait at all . Only good thing we were allowed dogs in the pub, and the staff we a bit over friendly, plus opened mayonnaise in front of a window

Visited Ring O Bells in Rotherham today for Mother’s Day. As we were directed to our table we were told you must vacate your table by 1:30, it was 12 noon so not a problem as we do not stay once we have finished. We ordered the combo starter platter and mains and drinks. Our starter arrived quickly and was placed on the table but no small side plates were offered so we had to eat from the main plate in the middle. My main complaint is that the starter arrived at the table and was followed a minute or two later (just as we realised we were not getting side plates) by our main course. They dropped main course in front of us and walked away. I have never been for a meal where starters and main arrive together. Very unhappy and left as soon as we had finished as we felt rushed and unwanted.

90 mins of my life gone
yesterday we went to the Lutley Oak in Halesowen for the wife's birthday, what a waste of time.
We booked a table for 1pm arrived a few mins after waiting at a sign to be seated, after a few mins we were told to sit any ware, OK. I used the app to order drinks and our food, paid on the app.
20 mins later we are still waiting for our drinks, another 10 came our starter that was dreadful. We had the share potato skins, what arrived was skins drenched in BBQ sauce should have had philly cheese and chive what came was cheap chedder and something we know not what.
30 mins later the mains. Stake and chicken were edible but over cooked from what we ordered the rest was rubbish, could they not find worse frozen chips ?
I didn't expect the greatest meal as it was a chain pub, but I do expect the following that was well below average.
widows - dirty inside and out
restaurant needed re painting and a deep clean
People were swapping chairs from other tables as they needed cleaning
Staff, or should i say lack of very poor.
I recommend you give it a miss save yourself toime and disappointment.

Great service lovely food
Value for money and some

From the minute we walked in it was horrible. Told the menus were on the side not shown to or booked table. Food was awful, microwaved roast with cold Yorkshire pudding potatoes only just edible, will never be eating there again

THE CCP OWNS GREENE KING I recently found out, so I don't feel I want to give those kind of people my money ever again. Why do these creatures own British pubs anyway. CCP get out of our country.