Green Shield Canada Reviews 

GreenShield Canada intentionally makes it very difficult to contact them. When you call in, there is an AI that will really test your patience, basically encouraging you (or maybe forcing you) to go to their online portal. Unfortunately, if what you need is not there, they will make you go through hoops just to talk to an agent. Once the AI finally transfers you to an agent, they will make you wait. They will make you wait until you give up. If you have between 1-2 hours, maybe you’ll get to talk to an agent. Just maybe. Their customer service is horrible to say the least.

I've been waiting on hold for almost two hours "for an agent". Buyer beware - the GSC info says "Contact us. We're here to help." What a joke. The service sucks. The only reason I gave it a one is because there is nothing lower on the 5 star review "Tell us more about your experience." The reality is 0 stars out of 5.

This is by far the worst insurance company in the world. They intentionally make it hard to get your money for claims. In the 10 months I have been claiming for a pre approved orthodontics claim not once did I not have to call to get my claim processed properly. They either lose the claim, say I didn't attach the receipts which I document with screen shots for proof or just deny my claim and claim there was an internal error on their part from the claims processing division. Complete nightmare. Manulife is where I wish my employer has our insurance with.

I have been trying to reach a customer service representative for two days. Each day I waited for 30 mins (had to hang up) and 38 mins on a second call before getting disconnected. Now I have been on the line waiting for a rep to pick up for 1hr 10mins. Individual who finally picked up call was new and the information provide was to call back or check back on line. Waste of my time and call. He stated that there was nothing they could do to expediate the addition of my son on my file - even though information was provided.

i'm sitting on hold waiting to make a simple but urgent enquiry. This us normal for Greenshield. Heartless. Bueaucratic. Under-resourced. Don't insure through them if you have a choice!

Very bad experience. I called in to inquire about our travel coverage out of Canada. After a long wait time the customer service agent spoke very broken English and was very rude. I tried to inquire about costs for additional insurance coverage but had to give up. Very disappointed in Geenshield and would not recommend them.

The only reason I have given this miserable excuse for a company one star is because you can't give them zero. I won't even attempt to list the problems I have had with these dirtbags.

Absolutely dreadful to deal with. Require prescription for basic services that were not required with other providers. Do not recommend this company. Garbage

I think they laid off their entire customer service team. I was on hold for an hour friday and gave up, monday morning still on hold for 2 hours with no sign of a real person to talk to.

Less than one star 🌟 if I could . I’ve been calling for days with wait times over an hour each day . Still have not get the through . I’ve been denied medication coverage that was prescribed by my physician. I have emailed numerous times with no response. Pathetic customer support.
If I ran my company this way … I wouldn’t have a company left to run .

Literally the worst company. Not user friendly website and hold times 1.5 hours to talk to someone

Is it possible to rate this company less than one star?
I have been denied coverage for a service even though I have coverage available
Trying to deal with it, and the only way of contacting by phone (no email or chat line options). Currently have been on a wait time of 45 minutes, with a highly irritating wait-line loop (can't call it music), that will prompt me to need mental health counselling services. My suggestion is that the executives of this company should be made to sit through an hour of it, which might prompt them to change it. Or perhaps create another way for customers to deal with issues like not being covered for services even when the coverage is evidently available! For example a normal way other companies deal with these issues - allow customers the option of email contact, or a call back option.
Bottom line is that customer service for Greenshield is evidently not a priority
If customer service is important to you, chose another insurance company. I am going to start looking for one, as of today

Greenshield is a very unethical and discriminatory insurance company. I would suggest choosing any company besides greenshield as well as not working for a business that uses greenshield as their benefits. Greenshield will deny coverage because of the date you picked up your insured device, rather then the date you had your apt, even though your apt was approved for coverage. It is not a trusted company and greenshield discriminates towards people that work long hours and are not in the 9-5 work day. Their benefit packages aren't worth it, and there are far better companies out there that aren't criminal like this one.

If I could give negative stars I would. I have been denied drug coverage because it is not 'part of my plan'

When boiled down the reason it is not on my plan is money. Greenshield's bottom line. They are a shield protecting my company from providing good coverage

I was on hold for so long, my phone battery died. They've made multiple mistakes with regard to my benefits claims, it's actually causing issues regarding the claims. Lack of service is terrible!

I called the insurance company for an emergency hospital visit from outside of Canada. They told me to go to the "General Hospital" to see the "General Dr.", because that's how the "Canadian way" is.
But in that country, anyone could visit a specialist without a referral. Since the General Hospital was far from my hotel, it was 2 hours away, and I couldn't walk, I asked if I could visit a specialist beside my hotel.
They said "NO", they don't accept any other doctor except the General hospital, that they told me to go...

I was on the phone for 4 hours middle of the night.
I went to the doctor next door in the morning, and I paid from my pocket.

They shouldn't force the "Canadian way" in other countries. It's not helping the member at all. The agents are not there to help you, they are there to save their money.

Union passed our medical and dental on to greenshield.I did not fill forms out correctly and did not put my spouse on as i thought everything would just transfer as it had been. She went to use it and they said she was not covered, called pention company and they said just apply and tell them what happened and should be no problem. Nope, denied. Shes been on my benifits for 40 years and now these clowns play god and ruined my life.Today i use my dentist and they deny a mouth piece.Hope karma gets this company

I’ve had Zone 2 Health/Dental coverage since 2014, starting at $56.80/month. Looking back five years, it already increased seven times and now costs $95/month, offering less value as services and drug/supply prices rise. Some items like root canals and fluoride—listed on the Schedule Of Benefits—weren’t reimbursed.

When I called to cancel, I was on hold for 52 minutes before being transferred, even though I clearly stated my call was regarding a cancellation. Four minutes later, the representative I spoke with was dismissive and told me they had closed three minutes ago, advising me to call back tomorrow.

I always have a problem with making a claim even though I've been with them for years. I think their mission statement is to deny all claims at first and see how long people will put up with it. I am doing everything I can to get away from them but to no avail so far. Hate them.