Green Shield Canada Reviews 

The call waiting is awful, I waited 2 hours and 11 minutes to speak to someone about my claim. Only to find out they have not processed my coverage request that was made at the end of December, and it is now March 4th.

From what I’ve heard and experienced thru friends I would NEVER recommend this company. Insurance companies should be held accountable but instead just take your money and never do what they say
This is the VERY WORST OF THE WORST
Pls listen everyone DO NOT USE THIS COMPANY

worst company i have ever had to deal with they will make it as difficult as possible to get claims paid out changing what you need multiple times in the process

Would rate zero if I could, worst company ever, go with sun life instead, deny most claims you have to call and wait an hour for someone, terrible coverage for the money you pay….

Very bad service and bad communication. Have been waiting for more than 2 months to get approval for my heart medication . Even the form that needs to be filled isn't clearly showing what is needed according to the physician.
it takes so long to get a reply on an email ,even phone calls wait time can go up to 30 minutes wait due to staff shortage , I'm surprised to see such a low level of service in Canada !

Greenshield is slow, unreliable and inconsistent to pay out. They are difficult to reach to get real answers. GREENSHIELD DEBITED MY BANK ACCOUNT AS A "WITHDRAWL"... !! They went into my account and took money from it, I am waiting for payment on several claims, two being from December 2024. I am rattled.

I am diabetic and was prescribed Ozempic. GSC denied me and told that I had to get a drug special authorization form filled out by my doctor and submit. When completed, the process will have taken a month. Diabetic goes without medication due to the fact that the insurer has very poor processes. Terrible to put my health at risk!

Horrible company to use for benefits packages. Called and messaged to tell them to cancel my benefits since everything they claim to cover is a lie. They claim to cover over 1k per year for chiropractors when in reality it's just a 20 dollar discount if ur lucky enough for them to approve it. A couple months after I told them to cancel my benefits I checked my bank account and realized they were still charging me even tho they should've been canceled. Very dishonest company. Wouldn't recommend to anybody

Is the worst company is garbage

What went wrong this time is the right question. Submitted a claim that was PRE APPROVED and it was denied 3 times!!!!! Finally got through but paid me $28 less than the pre approved amount. I am insured with OTIP. I am researching coverage from other companies because this one must be American based.

This company is the worst insurance provider over last couple years claims are repeatedly denied. Even with doctor filling out forms they continue to deny claims or ask for more information and deny claims regardless. They wear you down repeatedly making you resubmit claims even when you send receipts etc they deny tge claim but policy says it's covered. It's very cheap premium for the employer and if you speak to HR they refer you to contact greenshield. It appears they try to refuse to wear you down resubmitted info and still deny.

This company places obstacles in the way to accessing services in the hopes that you will give up and pay for the service yourself. Requirements that place extra burdens on family physicians to fill out unnecessary forms for drug approvals is counterproductive especially when considering the shortage of family physicians in Canada; and onerous documentation to claim basic services does not make one feel like a valued client. ARTA (the Alberta Retired Teachers Association) should seriously consider an alternate provider. The service has decreased substantially since switching to this company while the price of service has continued to go up.

These folks are criminals. Canada Life had 100% coverage for my drug, they were only paying the remainder, which was 20%, still they made me pay 75$ for a form to approve the drug to receive $25, rejected the initial request because of tiny error on the form, then after 1 month (I got the drug from my own pocket because I needed to start my treatment) they refused to pay their part but only moving forward with new requests (tiny detail on the contract)

I am on hold for the last 84 minutes and not giving up to talk to an agent.

"All claims are first denied by the system" as quoted by the agent before being processed later. on hold to talk to a human if there is one working with Gsc

Actually the most ridiculous company. Purchased shoes and compression socks from bioped. They sent a 6 page document requesting additional information that was already sent by Bioped and stated I had to send info or else I would get charged fully. Some Information requested was shoe colour and model number. Like seriously?

Be prepared to fight for every benefit you should be entitled to. My experience has been that they deny claims, forcing me and my medical providers to appeal their decisions before being approved. My pharmacist AND dentist said they are the worst benefit provider they have to deal with.

whenever you submit a claim, it is like a fight for your basic rights and they would not spare any chance to deny it. In my most recent experience, they also provided me with wrong instructions on the phone which resulted in waste of my time! .

I noticed that people at Green Shield if that is what you want to call them they are not that educated and not normal they are trying to convince me that I made a mistake by presenting the Shopper Drug Mart original receipt and they try to make me look like a ret..... from there side I and two days later I got paid for a bill that I spend on my side. What I'm trying to say is that people on the other side (Green Shiled) they are not that educated look like to me they are people hired from the street to fill up a case and answer a phone call. I feel like an STU... when I talk to phone support from the other side they think they are always right but they are not ...How come they can deny you the original receipt.God helps..

I was extremely disappointed when your employee hung up on me and did not call me back. That’s 0 stars for customers service. I spoke with other employees in the past and they provided very helpful and polite service too bad it doesn’t apply to all.

A very disappointed member

Terrible customer service. Won’t answer all of my questions just respond as short as they can to one question rather than all of them. Then told me to call instead. But I can’t I do not have time to wait on hold for two hours for an extremely simple question to be answered. What are we paying them for????