Green Shield Canada Reviews 

The only reason I use greenshield is because I am forced to buy their coverage if I want a post secondary education, otherwise I wouldnt bother. Just about every claim is partially rejected with no explanation given. Then I have to pay interest to the service provider because my bill was not fully paid by this useless company.

Absolute garbage company. Nothing but deny deny delay and deny. WITH NO EXPLANATIONS!

It's not like I have expensive prescriptions, however the ones that do the best job with least side effects (talking NSAIDs here) are repeatedly denied. I'm taking my money elsewhere. This company is useless.
NOTE: Although only ONE date is allowed in the review, this has been a 2 year runaround.

Due to my line of work, encouraged through my employer to seek psychological help and that we have ‘great coverage’. This was a difficult thing to do when you’re already in a dark hole. Finally did it only to be denied coverage with zero explanation. Perhaps a little professionalism would up Greenshields star rating.

Bluecross was removed and Greenshield implemented without explaining the rationale in College Pensions.
With GSC. These last few years I have found there is less coverage, more convoluted menu systems, and now with the removal of username access, I cannot enter the website. I’ve been on computers since 1982 and am very familiar with things digital but it has been most frustrating with GSC. I completed a review several years ago, also a scathing review and was asked to remove it and was given a contact for any subsequent claims. She is gone now. I do not intend to remove this review unless customer service improves for all members.

Customer service is none existent. They leave you on hold saying high call volume no matter what time you call. Don’t use them for any coverage.
Advertising is all it is no support.

They ask to authentify with microsoft authentificator with 6 digit but Microsoft authentificator has 8 so it's impossible to log in

I signed up with Greenshield for post retirement benefits primarily their travel insurance plan in 2018.
Since OHIP as slowly and covertly eroded coverage I felt reassured that this plan could be helpful.
Fast forward to now where Greenshield has also eroded coverage and also signed up with a disasterous new travel insurance provider whose agent gave me completely wrong information not to mention that I can't even log in due to glitches in their code verification system.
I will be cancelling Greenshield as fast as possible.
They provided benefits while I was working but was also the worst provider then compared to Manulife etc. I welcome any one who can provide some good alternatives.

Just joined this insurance plan 3 months ago. Had a medical issue while traveling and their phone number they have on the benefits number for travel issues didn't work and no where in my plan dues it say that the travel part of my plan is contracted out to Allianz and I was told I have to deal with Allianz to be refunded when though it's greenshield I pay for my plan. They said 6-8 weeks at least and now 8 weeks later still nothing but a run around and still in the que to be processed. Now, we received an email stating they're switching travel coverage to another company and still no word on our claim

Absolutely terrible customer service and very misleading website. I could rant on here for a long time but I'll save the time because I've wasted too much time on them anyway. Four years ago I tried to get reimbursed for physio and eventually gave up because I was just too frustrated. A claim I submitted this week was denied because of a five year old worksafe claim on an unrelated body part, despite having a Doctor's note for the service (they claimed the note was not properly worded, though they give no indication on their website of what needs to be included to make a note valid).

Save yourself the headache and use someone else.

This company should get 0 stars. Please please please…..whatever you do….choose a better company. They have a lot of misquoted misdirected wording in their documentation that will make it so you get very little coverage. It looks shiny from the outside, but buyer beware. I signed up specifically to help my kids with dental and orthodontics. I waited the 3 years (while my monthly payments continued to go up EVERY SINGLE YEAR) for the Orthodontic benefits to start, only to find out that whatever I used for ortho in the year TAKES FROM REGULAR DENTAL! Meaning if I make $200 monthly payments to ortho, they cover the 50% which is 100/month but I will MAX OUT REGULAR DENTAL. Which means I won’t have benefits left for just plain dental coverage. So with braces on, my child won’t have access to cleanings because I will have maxed out my yearly coverage. LOW BLOW green shield. To make someone wait three years for orthodontic coverage just to tell them it counts toward their regular dental anyway. So you can only choose one that year. Braces or clean teeth.

Was with them for 2 years ,amazing how much i paid, to be exact (3792) and how less I got back with claims. (300) for that money I could have my fillings in gold. Stay away not a good choice.!

Put a claim in online and received nothing but unhelpful automated responses.

Their call centre hours means you have to call during work which is difficult when you get a phone call every 3-15 minutes.

3 weeks with no reimbursement.

Worked with Caitlin - 5532 today. She went above and beyond in assisting me with my questions and concerns. Even though my item wasn't fully covered Caitlin helped me to understand. Thanks Caitlin for great customer service.

The way this company works is that they will make it very difficult / infuriating to deal when submitting claims. In the end many people just give up as its not worth their time to endlessly pursue getting paid. This is how they save companies money.

The company I work for used to have good benefits but after switching to GSC with supposedly the "same benefits" there have been nothing but complaints. What used to be covered without issue is now a huge hassle or is simply not covered. I dread having to send in claims to this company as it is always a pain.

If you want to annoy, disrespect and infuriate your employees but save a few bucks in the process this is the company to go with.

I've been with this insurance for over 6 years, and I am amazed at how expensive their premiums are and how little they pay back. It's mind blowing to think that just last year there is a difference of over $2300 between what we paid and what they approved to give back. Don't waste your money making these people richer.

Horrible Insurance Company. Frustration beyond belief. Ring menus calls transferred to full answering machines . Next they extended health re home care. It won’t kick in if quote “ If the Provincial Home Care Program is not involved with registered nursing or PSW care in the home, then the request for services will be ineligible. “ pay your money get denied . Pay $489 a month premiums for zero coverage . Hip replacement is elective surgery. Ergo no assistance from Ont Home Care hence no Green Shield coverage .
I could go on but won’t .

Recently tried to claim for medical equipment prescribed by hospital doctor and occupational therapist due to a hip replacement. My claim was partially denied. Had previously contacted an agent who told me what items I could claim. When claim was processed the items prescribed by the occupational therapist were denied. Why didn’t they mention this little hidden rule when I enquired about them? Not very friendly or helpful agents.

i tried to submit a claim for a sleep apnea machine bought through amazon because it simply was the best deal for what i need the claim was denied because i paid with a gift card...my money but nope they are right and i am wrong...absolutely the worst company to deal with if you need insurance do not use them

Horrible people to deal with. Absolutely the worst benafits I’ve had in my life . They don’t cover much and it costs you dearly to have them. They Will deny you help with medications you’ve been on your entire life if you cannot meet their standards . I’ve had to do multiple blood samples for them and they still do not cover medications I’ve been on my whole life . These are not people pleasing folks mise well be talking to a robot. Ugh I’m just disgusted with the hoops

Green Shield "lost" my claim for professional services. I was able to receive reimbursement only after filing a 2nd claim for the same services AND by contacting them by phone to prompt them to pay the claim