gritroutdoors.com Reviews 

GRITR Outdoors sent me an XL hat—the wrong size—and I’ve spent a month trying to return it.

They don’t return my calls. They send emails, but when I reply, my responses go unanswered. After a month, I’m still trying to get a simple return resolved.

Sending the wrong item is a mistake. Making the customer spend a month chasing you to fix it is unacceptable customer service. I shouldn’t have to work this hard to get a company to correct its own error.

I want the return completed and my money refunded. Based on this experience, I would not buy from GRITR Outdoors again.

Brian Hade

I had initially written an extremely harsh review of this company. I returned a pair of Topo shoes in July which were rejected. September came and I hadn't received the shoes back. Based on faulty information given to me by an Amazon representative, I believed that their company was solely responsible for either returning the shoes or giving me a refund.

We emailed for a number of days about this issue. I truly believed that this company was trying to deceive me. Their representatives responded to each email and answered every pointed and angry toned question that I presented to them.

Here is the turning point: They encouraged me to call Amazon again, and even gave me the direct number to a human being. The Amazon rep listened, took full responsibility, and fixed the problem. The Gritr people were being honest! And I am so relieved. They handled the situation with what I now see as extraordinary patience.

My only negative remark is that it took a bit to receive an initial response. But once they did, they hung in with me.

Got a brand new pair of Nordica Wild Belle skis with bindings for $390. Easily saved $150 compared to other retailers. Fast shipping too, that was free!

I bought a $1200 scope thru Amazon from Gritr. Got an empty box. They claim they shipped full package. I weighed the entire shipment, read the scope weight and saw it was light. They blamed Fed Ex drop site, though taping was in tact. Finally got Amazon refund me, ordered same scope elsewhere, got it and weight difference proved they did ship me empty box. Original ups label said 2lbs. When ordered same scope from other site, reputable one, came in 3lbs. pROOF they shipped an empty box. I won’t trust again and suggest be wary.

Beware the shipping scams perpetuated by Grift Outdoors via their eBay storefront! Customer Service at Grift outdoors blamed eBay for their data entry mistake that resulted in me paying CDN duties and taxes twice. They sent two separate shipments and entered the same total dollar value for both shipments on the customs docs for each separate package. I have the documents to prove it. Better yet one shipment came through via DHL and the other Canada Post. When I called DHL, they told me I had to resolve the issue with Canada Post denying any accountability when both shipments were organized by DHL eCommerce on behalf of eBay. What a circus! I have never seen such a group of incompetent and stupid customer service people between eBay, Grift Outdoors and DHL!

bought a new item, they send me a used scratched up item that did not open close correctly . stay away

DO NOT BUY from this seller. I bought skis with bindings and got skis with NO bindings. I contacted the seller and they refused to help at all when I asked for a partial refund, different skis with bindings, or the missing bindings. Awful customer service. Also, when I ordered they said they’d arrive by the following Tuesday at the latest (from TX to WA). Seller didn’t even ship the item until 2 days after the expected delivery date.

Now I have to go to the trouble to ship the skis. Wasted several weeks of ski season waiting for these and now dealing with returning them. Terrible experience.

This company appears to falsely portray the items the have in stock, pretend to ship the item, and then blame the shipping carrier. Thankfully I purchased through eBay and will be protected. I plan to write a negative review everywhere I can. Stay away from this company!

Edit: they’ve issued a canned reply, how likely is it that the company had employees on staff at 12am to ship the item like the tracking data indicates? Companies like this ruin trust in e-commerce. I’m sure they’ll just bury this review by buying more fake reviews.

Edit #2: the shipping data shows the items shipped at 12am, then again at 2:34pm, how is that possible? I guess it’s my word against yours…or more accurately my word against all your hired bots and like farm agents. Dishonest company.

Bought some winchester ammo from them, they sent me reloads stay away from this sham business nothing but crooks!!!

Update i have contacted you and you just keep on lying do yourself a favor and buy from a reputable business dont make the same mistake I made. They are crooks and they know it.

Ordered a helmet from this place and got sent a FAKE Kask Utopia, knew the price was too good to be true, on top of having to send the crap back which they don't cover, return shipping is costing me about 40 bucks.

First and last time.

After calling them 7 times and emailing twice to return an item, the 30 day return time period is now closed and they won’t accept my return.
First and only time I will purchase from them.

I was sent defective items twice by Gritr. I even had to call and email customer service dozens of times with photos for proof of sending it back via USPS. They had delivery issues twice with USPS when trying to accept the defective items of the first and second items!!

They said that they were closed and could not receive the returns because nobody was there to receive them.  USPS "lost" the first return when attempting to deliver it to Gritr because they were not there. And while still politely begging for my refund, I was sent another defective item??

All the negative reviews about this company are right on point, especially about receiving defective or damaged items. I eventually had to file a dispute with my credit card company to get my money back. Overall, I am extremely disappointed with Gritr since I had actually bought some really good items through them. But no more! 
I will never shop online again with Gritr, Webycorp, etc. If a long-standing customer with multiple purchases has to go through this amount of trouble even with all the evidence and is still given the deceptive treatment like I was, Then I can only imagine what kind of "service" a new customer will receive. 

This was my first order from Gritroutdoor and mostly everything went like clockwork. I had my concerns given some of the negative reviews here but as it turns out they were unfounded. First I called the store and the person who answered was polite and tried his very best to be helpful. From the moment I placed my order, Gritr's communication was excellent. USPS delayed delivery for 3 days from some reason but package arrived in good shape. I got a great upland hunting jacket at a super price.

Visiting Gritr is always a pleasure. Their store is well-organized and stocked with a wide range of quality products. The staff is friendly and helpful, making every visit a wonderful experience.

Website is easy to navigate, and the shipping is fast and secure. My orders have always arrived in perfect condition and on time

Those folks sell pretty decent gear, but what really sets them apart is their staff. They are experienced outdoor enthusiasts themselves and provide great advice on choosing gear.

I had to return a product I bought online. The process was straightforward, and the customer service team was helpful and understanding. They resolved my issue promptly and professionally.

I've been a customer at Gritr Outdoors for a while now, and I am consistently impressed by their prices, especially if you can get an item on sale, then usually the lowest on the market. They are generally cheaper than other stores, at least in my experience.

Don’t be fooled by these scammers response! Went through the post office process - package was delivered to the wrong house and was not recovered/recoverable. $200+ purchase was insured for $100. Submitted this information to GritrOutdoors.com to ask for replacement and have gotten NO RESPONSE.

PURCHASE FROM GRITROUTDOORS AT YOUR OWN RISK!!

UPDATED 2/28/2024

Note the response above is the same as the response to my initial review. It is a canned response. Gritr Outdoors IS NOT INTERESTED IN MAKING THIS RIGHT. They are interim appearing to actually have customer service. Do not be fooled.

Gritr offers a fantastic range of outdoor gear(I’ve been shopping here for a few years now, since it’s pretty close-by). They have decent selection camping equipment, as well as sports stuff, but their main speciality is hunting gear. All of the above is of excellent quality. The store layout makes it easy to find what you're looking for, and the staff is always willing to assist.