I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... Toon meer
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Lees wat reviewers zeggen
Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... Toon meer
Bedrijf heeft geantwoord
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... Toon meer
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Contactgegevens
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, Verenigd Koninkrijk
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
1,9
Slecht
161 reviews
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I won't be buying my groceries online from Asda again
I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all.
I'm not going to waste time telling them what went wrong because their system is so bad they obviously must know full well it isn't working and just aren't bothered.
2 november 2025
Review zonder uitnodiging
No delivery of item bought
No delivery of item bought. I ordered in Sept 2023, this is December 2023 and still no delivery. Scam, Scam, SCAM ALERT.
1 november 2023
Review zonder uitnodiging
This is very unfortunate that the…
This is very unfortunate that the package has not been delivered on the given address. We are still struggling to get it.
28 september 2022
I hate it when my orders aren’t…
I hate it when my orders aren’t delivered on time. I really do.
31 juli 2022
Review zonder uitnodiging
Never delivered on the committed time
15 juli 2022
Haldirams One Minute Khana
Excellent selection of the Haldirams products I was looking for. Competitive price and fast delivery. They were out of stock of one item, but informed me and refunded my payment immediately. I recommend Haldirams One Minute Khana to anyone who enjoys spicy plant based Indian dishes.
6 maart 2022
Ordered online and next day groceries…
Ordered online and next day groceries delivered.
24 januari 2022
Order was placed on 10 Dec 2021 but…
Order was placed on 10 Dec 2021 but received in Jan 2022
3 januari 2022
Very disappointing
Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yesterday (30th), still waiting! They were supposedly despatched on the 29th, and they are frozen items! I dread to think where they are kept stored. I will NEVER use this site again, or any company using APC as their courier service. Considering the hefty postage costs I expected a speedy service!
Updated. The items arrived and shows signs of thawing and the package was soggy! So much for "frozen food can withstand 3-4 days"!
31 december 2021
Review zonder uitnodiging
Antwoord van Grocery Online
Sorry for the inconvenience, our frozen packaging can withstand 3-4 days on any day. Courier service is effected due to COVID-19 and new year holidays.
great experience...& timely delivery..
17 november 2021
Antwoord van Grocery Online
Thanks for positive review and placing an order with us. We are eager to serve you again.
Extreme bad experience
Extreme bad experience
Order delayed by week
Excess charged has not been reversed
14 november 2021
Antwoord van Grocery Online
We are dispatching orders only on Tuesdays, clearly mention on the website.
Refund process initiated on the day of dispatch, notified through email and SMS.
I haven't received the order yet
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all, customer care number does not work. Shouldn't have trusted this website.
31 oktober 2021
Excellent service
19 oktober 2021
Not Delivered on time.
13 oktober 2021
Order delivered partially with no…
Order delivered partially with no information on when the remaining order will be delivered, its been 3 weeks.
12 oktober 2021
Brilliant
Brilliant, thank you!
Great products and great prices.
Free prompt delivery.
I couldn't ask for better :)
5 oktober 2021
Excellent service as always
Excellent service as always, on prompt delivery. One of the item was wrongly delivered but they exchanged it quickly without any hassle. Would be great if they can add more brand of Chapatti flour like elephant gold. One of the favourite online shop.
5 oktober 2021
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