GrowGrows Reviews 

182
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

Lovely baby grows-high quality and will last a long time and a bit different from others out there. I was very happy with the customer service I received from Rebecca and would be happy to purchase ag... Toon meer

Beoordeeld met 5 van de 5 sterren

An amazing company with amazing customer service- the product itself is perfect so soft and every detail considered for parents and sensitive skinned babies! The team helped me with an error quickly a... Toon meer

Beoordeeld met 1 van de 5 sterren

Placed an order in January, it never arrived. Sent an email to chase which hasn't been replied to. Website currently closed, according to companies House the company is still Iive but late filing ac... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Ordered a sleep suit from outlet and wanted to change to pyjamas, but no-one returned my call or email. Email sent eventually. Update -12/06/25 order refunded and a lengthy explanation provided.Stron... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Babykledingwinkel
  2. ook in
  3. Babywinkel

Geschreven door het bedrijf

Making their world a better place. Super soft, super sustainable. Baby, toddler and kids clothing, protecting the planet with each and every purchase.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

182 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 65% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,5

Alle reviews

(182)

57 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Bear with them

I only received a part of my order and emailed a few times with no response. When I did hear back, they were very apologetic and solved my issue straight away. I have now received what was missing from my order and all is well now. The quality of the product is amazing and so are the designs.

19 december 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Alex!

Thank you so much for your kind review and understanding with the delays over the christmas period.

We are so glad that you love the quality of the items & designs it really does mean a lot to us 💕

Team GG x

Beoordeeld met 4 van de 5 sterren

Lovely quality

I have ordered quite a lot from grow grows including baby grows, sleeping bags and bibs. I have not used any of the products yet as still pregnant but the quality is lovely and I love the designs. I made a large order at the end of November which was pre-order to be send out on the 4th of December, with guaranteed Christmas delivery. I was disappointed that this did not arrive and I had sent 4 emails to the company to follow up where my order was and didn’t have a response until the 3rd of January. The lack of communication was the overall issue for me as I had I known the items were delayed I wouldn’t have worried. The issue has now been resolved I have received my items and received a credit note for a future delivery.

26 november 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Catrin,

Thank you so much for taking time to leave us a review. ❤️

We really appreciate your understanding of the delays over the Christmas period. We are so glad that everything was sorted in the end and we wish you all the best with the rest of your pregnancy 🤰

Thank you
Team GG

Beoordeeld met 4 van de 5 sterren

Good product, delayed shipping but remedied well.

The products and packaging are great. The website says shipping within 24 hours and I paid for 2-3 days delivery but it took over a week for my order to be dispatched. It took a while for them to reply to my email as it was the busy run up to Christmas but when they did, they remodied the delay and upgraded my delivery to first class. It did then arrive just in time for my going away for Christmas.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They took so long to deliver almost a…

They took so long to deliver almost a month. I bought the 7 pcs collectors sleep suits and got one free sleep suit for free.

I ended up getting the free gift and 6 pcs collectors sleep suits. I am missing one sleepsuit witn penguins on them. I emailed them about it and no reply. I tried to do a return and Im so frustrated with them. Requested a return label but they still haven’t replied as well.

Update:

Sleep suits were returned to them December 27. Its now January 16 and still haven’t received my money back.

20 december 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hi Tashia,

We’re sorry to hear that you were frustrated with your experience, and we’d like to clarify the details of your order and refund process.

Your order contained pre-order items which were due to be dispatched 10th December. Your order was shipped on 17th December. Our founder personally apologised for the delay along with another member of the team and you were also compensated for this delay.

You received all items ordered, and when you requested a return during the Christmas period, our business was temporarily closed so our team could spend precious time with their family and friends. As soon as we returned, we provided you with a free returns link 3rd January, but you had already sent the items back independently. Once our warehouse reopened on 6th January, we promptly processed your refund on 7th January after inspecting the returned items. As explained, refunds take 5-7 working days to be completed.

Unfortunately, before this time frame had passed, you opened a chargeback with your bank, which paused the refund while the bank conducted an investigation. Despite our efforts to assist, we also received multiple messages from you that included threatening behaviour. We take our commitment to customer service seriously and aim to resolve all concerns fairly, but we cannot tolerate threats toward our team.

As this matter is now with your bank, we will await the outcome of their investigation. If you have further concerns, we are happy to assist in a respectful and constructive manner.

Team GG

Beoordeeld met 1 van de 5 sterren

No one home at Growgrows I am mortified and unsatisfied I am concerned I spent close to $300 weeks ago…and have not recieved anything I ordered

I have spent close to $300 weeks ago and have recieved nothing. There’s no customer service number no real person just emails that have nothing to do with me or my problem.Blanket emails generated by an I.T. robot having nothing to do with my concern or my worry I’ve reached out every which way and have received nothing. I’m starting to believe that that it’s not even a real company.

18 december 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hi Linda,

We’re very sorry to hear about your frustration and appreciate you bringing this to our attention. Please rest assured that we are a real company, and we take customer service very seriously.

After reviewing your order, we can confirm that it was processed and shipped. We apologise if there was any delay or miscommunication along the way. Our team responds to all customer inquiries personally, and we want to make sure your concerns are properly addressed. Our automated responses are there to let you know that your message has been received along with our opening hours when we are closed.

We have reached out to you a few times with no response. If you have any further concerns, we would be happy to discuss them with you directly. Please feel free to reach out.

Team GG

Beoordeeld met 2 van de 5 sterren

Sadly Terrible experience poor customer service.

Order placed for Christmas Eve sleepsuit & Tiny Twirls. Order placed on the 26/11/2024 and £60 spent (me & my husband have brought hundreds and hundreds of £££ from this company). It said on the email they were preparing the order and it would be 2/3 days.
On the 6th I sent a email saying I’d not received my order and there was not long until Christmas so wasn’t much point to get the Christmas suit as she wouldn’t be wearing it after Christmas and it was expensive to be wearing for a few weeks only…..No response.
I then send another email on the 9th (they respond saying they didn’t get the email) to which I send them a copy of it. They tell me they are pre order grows and I should of received a email about this (which there was no mention of pre order on any confirmation email only Shipping method
Standard Tracked Delivery & Free Returns (Royal Mail, 2-3 Days) and when I visit track my order still nothing to mention pre order and not getting them (why would you order a Christmas suit and not receive it for Christmas it’s not like they can wear it after). I begrudgingly cancel the Christmas sleep suit and order 2 tiny twirls on the 9th this was changed and I was told this would now be sorted. We are on the 15th and I have received NOTHING! No email at all from them. I am really disappointed. On the good side for the company we have brought a lot from them and this wouldn’t be standard of this company. The grows are lovely (benefit from more girl colours and designs they’ve only just brought the one pink design out), they do fade fast and look old quick for the price when you have to wash at high temp (which as you know sometimes you have to) but overall we wait for the sales they do and when that happens we are happy with the price and service we would usually get from the grows and company. This has been a shocking experience though and I won’t be rushing to buy from the company I think for the price there is a lot more grows out there but I just liked buying from a small company but like everything it seems that small company who value customer service has over stretched and forgot about customer service.

25 november 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hello Jennifer,

Thank you for taking the time to share your feedback. We are truly sorry to hear that you were disappointed with your experience, as we always strive to provide excellent service. We did reach out to you via Trustpilot to confirm your identity which was not provided. We have now thankfully located your order.

To clarify, while there was a slight delay in shipping, your order was dispatched six days later than expected. We then upgraded your shipping to prevent any further delay and ensure your order arrived in time for Christmas as promised (which it did). We also offered compensation for the inconvenience and our founder personally reached out to you twice to resolve the matter, but unfortunately, his emails went unanswered.

We can see that you and your husband have ordered with us a couple of times in the past but have never left us a review until now when sadly something has gone wrong, which is disappointing.

If you have any further concerns, we would be happy to discuss them with you directly. Please feel free to reach out.

Beoordeeld met 4 van de 5 sterren

Great quality pijamas & cute prints

Great quality pijamas! My kid loves the sleeping suits and now the pijamas. Cute prints. Very stretchy so they last beyond their size

6 juni 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Ms A!

Thank you so much for your kind review we are so glad that you and your little ones love our sleepsuits and pjs!

Beoordeeld met 5 van de 5 sterren

Enkelt å handle

Enkelt å handle, rask frakt, å fantastisk kvalitet på produkta 👌🏻💜

14 juni 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Edel!

Thank you so much for taking time to share your feedback with us, we are so glad that you had a great experience with us 💜

Beoordeeld met 5 van de 5 sterren

Fabulous Brand!

GrowGrows are my most favourite brand of sleepsuits for my little girl. She’s been wearing them since birth and is now 13 months old and still uses them.
The double zip action is great for easy changing and turn down feet are brilliant for warmer weather and teaching her to move around. And it’s so true that the more you wash them the softer the material becomes!
GrowGrows are always helpful if you have any questions. Their packaging is robust and recyclable and they ship orders out really quickly.
My only gripe is the price but with regular sales and bundle deals you can always catch a bargain!!

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super stuff guys - will be back *****

Unrivalled in quality and comfort. Great product, great people. Will be back

22 april 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Luke!

Thank you so much for taking the time to leave us a review. So glad that you are happy with our products and Customer Service 🫶

Look forward to welcoming you back soon!

Beoordeeld met 5 van de 5 sterren

Best sleep is covered with GrowGrows.

Best sleep is covered with GrowGrows.

We discovered GrowGrows at the baby show London 2023, where we had an opportunity to meet the lovely people. They took their time introducing the product with no pressure to buy any. In fact they advised not to, as new patterns will coming out soon.
When I received my first order, was very impressed with the attention to detail when packaging to their customer (already loved the product from the show, so no surprise there). And on the first nappy chance at night in the hospital I knew we are growing up with GrowGrows😍
Amazing product, warm and caring customer service!

12 mei 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Gintare!

This review has absolutely made our day! Huge congratulations on the arrival of your little one 🤱

I am so glad that we had a lasting impression at the Baby Show and that you had a great experience with your first order 💛

We are so happy to have you as a GrowGrows customer and we are even happier to have your little one as a new member of the little Gs ⭐️

Beoordeeld met 5 van de 5 sterren

She's growing with Grow Grows

After reading some wonderful reviews I decided to give them a try
All the 5* comments were not kidding
These wonderful sleep suits certainly lived up to their rating
Beautifully printed and soft cosy fabric. The secure feet in or feet out ankle cuffs are brilliant. With their unique double opening zip perfect for night time squirmers!
Bought as an Easter gift for our Granddaughter
Join the growing Grow Grows groupie set and believe in the reviews, you won't be disappointed

31 maart 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Carol!

Absolutely love your review title. Thank you so much for taking the time to leave such lovely feedback about GrowGrows.

We really do appreciate it and we are super happy that you and your Grandaughter are enjoying the sleepsuits as much as we do creating them. 💕

Beoordeeld met 3 van de 5 sterren

The products are good but …

The products themselves are good but the transit packaging leaves much to be desired. My order arrived with the box open and the unwrapped sleepsuits about a quarter of the way out of the packaging and not in a pristine state. The company blamed the post office but the delivery service is the contractor of the company and so I feel they should take responsibility.

22 maart 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Thank you for sharing your feedback regarding your recent order with us. We're really sorry for any inconvenience caused by the condition in which your order arrived to you - this is as saddening for us, as I'm sure it is you.

We always go above and beyond with packaging customer orders, and for the 10,000s of orders we've shipped, we very rarely experience an issue.

On this occasion, Royal Mail have been careless with your parcel, causing damage to the packaging itself. We were glad to hear the items inside your parcel were not damaged. We did kindly offer to replace the items for you just incase, which you declined. We have also raised a complaint with Royal Mail about your parcel.

Unfortunately, we haven't heard back from you as we sought to find a desired outcome to fix this.

Making your GrowGrows experience amazing is our top priority, and as such, we're still here to assist you in any way we can to fix this for you.

Thanks again for ordering with GrowGrows

Beoordeeld met 5 van de 5 sterren

All round excellent

Pyjamas are so soft and well made lovely designs
Prompt delivery great communication all round excellent

15 februari 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Albert!

Thank you so much for taking the time to leave us such a lovely review. We really do appreciate it 😊

Beoordeeld met 5 van de 5 sterren

Beautifully soft and fantastic design

Beautifully soft and fantastic designs. I bought this as a present for a friend’s new granddaughter and they are delighted with the quality and design.

8 februari 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Anne,

So glad that your gift went down so well and that you love the designs! Thank you so much for taking the time to leave us such a lovely review 💗

Beoordeeld met 5 van de 5 sterren

Lovely Sleepsuits and Pyjamas

The Creative ideas with this company are great.
Re Sleepsuits: with the double zip, great for ease of changing daytime and night time - no more struggling with poppers in the dark. All put back together quickly..
Fold over cuffs and ankles which is brilliant.. One of the main issues with a sleepsuit, is once they start walking round the furniture, and if the sleepsuit is too big/small, they 'walk' up their sleepsuit! most uncomfortable!! but use these 'Foldover' ankles and Brilliant.. they can potter round with no problems.
Pyjamas - lovely and soft - gentle elasticated cuffs at the ankle, so you can buy a little big, and they won't be tripping over them!
I had a few issues with the wrong order coming out, but GrowGrows sorted out the problems quickly.

6 februari 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Hey Judy,

We are so glad to have you as a customer! Thank you so much for your detailed review and sharing your experience with others it really does mean the world 🌎

We look forward to welcoming you back soon!

Beoordeeld met 5 van de 5 sterren

Great pyjamas!

Swift delivery of excellent quality pyjamas; lovely fabric with great designs. Altogether a very positive experience. Thank you!

16 januari 2024
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Thank you so much for your lovely review Christine. It's fantastic to hear that you had such a positive experience with us. 💕

Beoordeeld met 5 van de 5 sterren

Love this company

Love this company. I’ve bought a few sleepsuits for my grandsons and they are beautiful. The quality is good and the designs are lovely. I love the animal ones and the nature ones. Any little snags, the company are first rate at sorting them out. It’s a pleasure to deal with them.

18 december 2023
Review zonder uitnodiging
Logo GrowGrows

Antwoord van GrowGrows

Thank you for taking the time to leave such a wonderful review! We're thrilled that you had such a great experience with us. Providing top-notch service is our priority, and we're glad to hear that we met your expectations. We appreciate your support and look forward to welcoming you back again soon!

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