GS Equestrian & Country Reviews 

The items are good. But my God dispatched and delivery is extremely slow. I am yet to place an order without having to email them, to ask where my order is. They also sell items that are out of stock and don't tell you, andjust expect you to wait weeks for your order. If you need anything quick. Then don't order from them

Still waiting for item. Very slow at despatch have been on live chat (whom seem friendly enough)they seem to think 5-7 working days is acceptable. I was under the impression item was from overseas the time it is taking but hence no company are uk based and still no tracking . Hopefully items gets despatched by Friday . If not I shall be complaining . Re update 30th Jan. Exchanged an item . A lot quicker despatch this time. Hopefully just the xmas period it was slow .

The items themselves were great and the staff were very friendly. However, the overall experience was disappointing due to poor communication and misleading information.

I placed my order on Boxing Day, so I understood there could be delays, but after nearly two weeks with no updates, I contacted customer support to ask about the status as I needed the items. I was told the order had already been dispatched from the warehouse and that, due to the size of the items, they couldn’t be sent via Royal Mail. I was assured I would receive a tracking number later that day, but no tracking information or update ever arrived.

After waiting a few more days, I called again and was then told the order had not actually been dispatched previously, but that it had now been sent out that day and I would receive an update. I mentioned that I would be happy to accept a refund if the items hadn’t yet been sent, but was instead told they were already on their way.

The following day, my order arrived via Royal Mail with no tracking information at all. This left me feeling misled and fobbed off by the customer support team. It also gave the impression that items were being advertised without actually being in stock.

If I had been told upfront that the items were awaiting stock and that I would be updated once dispatched or been offered the option of a refund I would have been completely understanding. Unfortunately, due to this experience, I don’t think I’ll be making any future purchases.

Very impressed with the speedy and helpful response of Sistine service and their handling of ant issues , the quality of their products and reasonable pricing
Thanks
Rosie

Ordered a pair of Dublin River Boots in size 5 extra wide. On arrival the calf fit wasn’t right at all, despite having used the size chart measurements. These were a Christmas gift so I returned requesting a size 5 wide in exchange.

The replacement arrived today but I have been sent a size 6 Regular! A completely different size. At this point I have no chance of sourcing a replacement in the right size in time for Christmas & the recipient won’t be able to use over the holidays as planned. Extremely disappointed.

I bought a coat and then noticed a fault and was able to email and speak to an actual person (Lydnsay) they could not have been more helpful. Exceptional customer support and I would definitely shop with them again. Disappointed about the coat but can’t fault GS Equestrian customer support.

I ordered a jacket for my daughter but before doing so I had questions on a couple of items to make sure I was ordering the right thing.
The responses I received were quick, very helpful, courteous and professional and made it easy to make a decision.
The jacket arrived a couple of days after the Royal Mail notification and it is indeed a fine thing and the daughter will look and feel warm and dry and comfortable on the horse.
I just wanted to send a shout out to the service staff at GS for their help and professionalism. It’s not often I see this level of helpfulness and pride.
Well done!

Over a week from placing an order for in stock items and still waiting for it to be dispatched and no communication regarding estimated delivery date other than a single email saying it is delayed

I wish I had read the reviews before buying from GS Equestrian.

I placed an order on 19/11 as the website advised my items would arrive in plenty of time for a birthday on 01/12. I even checked estimated arrival time before purchasing. Order now for delivery between 28/11 and 29/11 the website said. So I placed my order.

I’ve heard nothing since. No dispatch notifications, not a peep.

So I reach out to customer service concerned we are now on Wednesday and still no dispatch.

Instead of doing anything , the handler chose to try and point out that the website said 8 working days to handle my order - not to deliver it. And thanked me for my patience and understanding….

Well I’m neither patient nor understanding nor is it easy to lie to me because I will come with receipts. Such as a screenshot of the website today which clearly states order now for delivery between 5/12 and 8/12… which is 8 working day. Delivery … not handling.

Another screenshot of my order confirms that GS equestrian states my order will be delivered between 28/11 and 29/11. Delivered … not start to be handled.

If you’re going to lie … make sure your customers can’t fact check you. You’ve got an opportunity to make this right. And if you’re thinking about blaming it on supply delays… don’t. You don’t get to use that excuse now you’ve been called out , not after radio silence since the date of purchase, not whilst your website prompts people to hurry while stocks last

I suggest you stop hiding behind excuses and provide the service you advertise on your website

I had an issue with a faulty pair of brushing boots. The customer service team couldn't have been any more helpful, and I was offered a refund or replacement. The replacement boots arrived quickly and I cannot fault the level of service I received.
Thank you, I will definitely be using GS Equestrian again.

amazing customer support and very helpful. got straight to the point and made it nice and easy and especially no hassle.

I've bought several items from GS always good items and service. There was a small mix up with my last order emailed them over the weekend and revieved a phone call first thing Monday morning issue resolved in 2 mins new item arrived 2 days later. Absolutely top customer service

Ordered on Wednesday and arrived today on Friday. Couldn’t ask for better service and at an amazing price too. Will definitely use again!

I had made an order through GS Equestrian for a supplement which was sent via Royal Mail but didn't arrive. When I tracked the parcel, RM said they had delivered it but there was no photo as proof of delivery.

I let GS Equestrian know and they sent me out another product which arrived within a couple of days. Excellent customer service.

Lovely to deal with human beings who offered a fabulous service and response to my enquiries. Will shop here again!

Delivered quickly and very polite helpful customer service to solve my problem.
Will definitely use in the future I can’t fault the service.
Sarah Smith

Poor delivery. Ordered 2 weeks ago, it is not in stock and needs to come from elsewhere- which has now been lost somewhere: No communication other than myself emailing to see where the order is. Poor customer service, repeating the same email with no clear answers. If things are not in stock it should be clearly shown on the website, and to not take the money without fulfilling the order.
Have always used these, however more recently the delivery is becoming poor, will avoid in the future.

Extremely slow dispatch of items (despite charging for next day delivery then taking 4 days to post out), totally unhelpful customer service. Would not recommend and wouldn’t use again.

I would highly recommend this company, they have been so helpful with customer service being amazing. I had an enquiry about a product I had bought and sadly broken and they went above and beyond to help me. Replacing it so kindly and with speedy shipment too. I have told all my horse friends to use this company. Thank you so much I appreciate your kindness!

Ordered riding boots which didnt fit, so i sent back for a different size end of July. 1st August they said they had initiated the exchange.... today is the 15th August and still no boots! When i chased this up they said they werent in stock so had to back order (which they didnt inform me of as it said they were in stock)
Then told they would send them next day delivery when they arrived, which they havent. Hopefully they will be here in the next few days, but not happy as i had to buy others in the meantime as i needed them. No offers of money off etc, they arent particularly bothered. Would steer clear, there are so many other places that actually value your custom.