Customer service and there fast response. And the ability to clearly communicate is awesome. But most importantly, the merchandise and the quality of this brand is impeccable. Have not seen a brand li... Toon meer
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Lees wat reviewers zeggen
I strongly recommend reconsidering before purchasing with this company. I ordered 5 weeks ago, still no package. I emailed support, same generic email response with a fake tracking num... Toon meer
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... Toon meer
Bedrijf heeft geantwoord
Guapi and their delivery provider delivered our order to the wrong address and they have proof of this. Despite numerous emails and 2 weeks after this occurred we still do not have an explanation, re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contactgegevens
Verenigde Staten
- support@guapi.ch
- guapi.ch
3,4
Gemiddeld
168 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality of the pants is A1🔥🔥🔥
The quality of the pants is A1🔥🔥🔥. Everyone should experience the quality of these Dope ass clothing. I will be on the website regular 💪🏽
8 november 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi CHRIS,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're loving the quality of the pants – we take pride in offering the best products, and it’s great to know you’re enjoying them!
Your support means the world to us, and we’re excited to have you back on our website anytime.
- GUAPI Support Team
Great quality clothing.I didn't have to…
Great quality clothing.I didn't have to wait a long time for my items to arrive.I needed to exchange a item and I did not have a issue at all the Guapi company communicated with me daily until I was satisfied.I can't wait to get fly in Guapi!!
29 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Terica
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that you’re happy with the quality of the clothing and that the exchange process was smooth and hassle-free. It’s wonderful to know that our team kept you updated and ensured you were satisfied every step of the way.
We truly appreciate your support with us!
- GUAPI Support Team
I'm completely obsessed with the…
I'm completely obsessed with the Flowers Denim Jeans! This isn't my first time shopping with Guapi, but by far, my favorite purchase. Not only was I complemented nonstop, but the pants feel great! The way that they fit, tye use if materials, well worth it!
26 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Jordaan,
Thank you so much for your fantastic feedback and for giving us a 5-star rating!
We're thrilled to hear that you're completely obsessed with the Flowers Denim Jeans and that this has been your favorite purchase from GUAPI so far.
It’s wonderful to know that you received so many compliments and that the fit and materials exceeded your expectations. Your support and loyalty mean the world to us!
If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!
- GUAPI Support Team
Perfect fit !
24 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Ef Ay,
Thank you so much for your wonderful feedback and for giving us a 5-star rating.
We're thrilled to hear that you found the perfect fit. Your support means a lot to us, and we're grateful to have you as a customer.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
- GUAPI Support Team
I need help
I ordered my package a month ago , still no updates on my package ,I paid a good amount on my stuff and it never came and they didn’t give me a refund or even a response ( I been emailing every day , and still no feedback ) . I just want my package that I paid for it
12 september 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Raphaël Paul,
We're truly sorry to hear about the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we strive to provide.
To help us quickly address your concern and resolve this issue, could you kindly provide your order number? We'll look into this immediately and ensure you receive your package or a refund as soon as possible.
Thank you for your patience, and we apologize again for the inconvenience.
- GUAPI Support Team
une superbe marque avec un staff au top
une superbe marque avec un staff au top
10 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi David
Thank you so much for your kind words!
We truly appreciate your positive feedback about our brand and staff. It's wonderful to know that our efforts to provide excellent service are recognized.
Your support means a lot to us, and we're committed to maintaining the high standards you've come to expect from us. If you ever have any questions or need assistance, please feel free to reach out.
We're here to help!
- GUAPI Support Team
Great Return Support!!
Had a bit of an issue with some items I purchased that were a bit too big for me. Luckily for me GUAPI Support team got wind of it and helped me navigate my way through the process, expeditiously. I was grateful for the help and even happier with my return!! Thanks again
22 september 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi EJ Hall,
Thank you so much for sharing your experience!
We're thrilled to hear that our Support team was able to help you quickly and ensure a smooth return process. It's great to know you're happy with the outcome! If you ever need assistance again, don’t hesitate to reach out.
We appreciate your support and look forward to serving you again soon.
- GUAPI Support Team
Everything great
Everything great , thanks for the support & make my outfit look great 💯😎
1 oktober 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Jhovanny De Salas,
Thank you so much for your kind words and for trusting GUAPI to elevate your outfit!
We’re thrilled to hear everything worked out perfectly. If you ever need anything else or have more styling questions, we’re here to help!
Keep rocking that GUAPI style!
- GUAPI Support Team
Never got the $200 pants I paid for
Never got the $200 pants I paid for. Emailed them multiple times, nothing. This was the second time I tried to order these pants, the first time they refunded me because they had a mess up.
20 juni 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Consumer,
Thank you for your feedback, and I sincerely apologize for the inconvenience caused with your order.
This is certainly not the experience we strive for, and we completely understand your frustration, especially since this is the second time you’ve encountered an issue.
To resolve this as quickly as possible, could you please send us an email at support@guapi.ch with the subject line “Trustpilot Review” and include the details of your order? Once we receive your email, we will personally call you to ensure this issue is addressed promptly.
We truly appreciate your patience and understanding.
- GUAPI Support Team
Customer service is one of the best…
Customer service is one of the best I’ve dealt with!
15 september 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Rhode Theodore,
Thank you so much for your kind words and for leaving us a 5-star review!
We’re thrilled to hear that you had such a positive experience with our customer service—it means the world to us.
We’re committed to providing the best possible support to our customers, and feedback like yours motivates us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out.
Thanks again for your support!
- GUAPI Support Team
Is the best brand I’ve ever wore
Is the best brand I’ve ever wore. The quality is so dope the pieces getting better than better and definitely Guapi will be one of Most successful clothing line ever!
Love
5 september 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Consumer,
Thank you so much for your amazing feedback!
We’re beyond thrilled to hear that you love our brand and see the quality improving with each piece. Your support and kind words mean the world to us!
We can’t wait to keep delivering even more for you.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Super service
Super service . There was a problem with one item with shipping and customer service got it sorted straight away . 3 time ordering from Guapi and fantastic jeans and customer service .
28 augustus 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Dermot Melia,
Thank you so much for your wonderful review and for being a loyal customer!
We’re thrilled to hear that you had a great experience with our customer service and that you're enjoying our jeans. It means a lot to us that you've ordered from GUAPI three times already!
If you ever need anything else, feel free to reach out. We're always here to help!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Official Guapi Retailers
We are official retailers of Guapi, Products are amazing and top tier customer service
3 september 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Manjinder Singh,
Thank you so much for your amazing 5-star review!
We're thrilled to hear that you love our GUAPI products and had a great experience with our customer service.
Your support means the world to us, and we're here whenever you need anything!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Best jeans ever I have worn quality top…
Best jeans ever I have worn quality top notch, delivery top not notch, fit top top notch I recommend anyone any day any time trust me
5 augustus 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Afreca,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you’re satisfied with the quality, delivery, and fit of our jeans.
Your recommendation means a lot to us, and we truly appreciate your support!
Thanks again for choosing GUAPI!
- GUAPI Support Team
Keep doing the good work iam excited…
Keep doing the good work iam excited about our future will stay in touch
19 augustus 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi R J,
Thank you so much for your kind words!
We’re excited about the future as well and look forward to staying in touch. Your support means the world to us.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Great fit jeans and fast shipping can’t…
Great fit jeans and fast shipping can’t go wrong!!!
10 augustus 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Marley,
Thank you so much for your kind words!
We’re thrilled to hear that you love the fit of the jeans and that your order arrived quickly. It’s always our goal to provide the best experience possible.
Thanks again for choosing GUAPI!
- GUAPI Support Team
Great and fast shipping times
Great and fast shipping times. As well as me also getting the wrong size they were super easy to work with as well as great communication throughout the whole process to make sure the customer is satisfied. Thank you guys so much!
3 augustus 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Anthony,
Thank you so much for your feedback!
We're thrilled to hear that you had a great experience with our shipping times and customer service. We always strive to ensure our customers are satisfied, and it's wonderful to know we could assist you with your order.
Thank you for choosing GUAPI!
- GUAPI Support Team
5⭐️ just peep the fit on Insta
5⭐️ just peep the fit on Insta; derekbxx
1 augustus 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Derekbx,
Thank you so much for the 5-star review!
We're thrilled to hear that you love the fit. You're awesome!
If you need anything else, feel free to reach out. Thanks again for your support!
- GUAPI Support Team
Best get if u want to have that fly…
Best get if u want to have that fly look ❤️✅
24 juli 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Rome,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're loving the look and style of our products.
Your support and kind words mean a lot to us.
- GUAPI Support Team
The pants are really good quality
The pants are really good quality, catches eyes everytime I wear it!
15 juli 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Ayomide Pedro,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you love the quality of our pants and that they catch attention whenever you wear them.
Your support means a lot to us!
- GUAPI Support Team
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