Customer service and there fast response. And the ability to clearly communicate is awesome. But most importantly, the merchandise and the quality of this brand is impeccable. Have not seen a brand li... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I strongly recommend reconsidering before purchasing with this company. I ordered 5 weeks ago, still no package. I emailed support, same generic email response with a fake tracking num... Toon meer
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... Toon meer
Bedrijf heeft geantwoord
Guapi and their delivery provider delivered our order to the wrong address and they have proof of this. Despite numerous emails and 2 weeks after this occurred we still do not have an explanation, re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contactgegevens
Verenigde Staten
- support@guapi.ch
- guapi.ch
3,4
Gemiddeld
168 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quality clothing made with style and…
Quality clothing made with style and design
7 juli 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Consumer,
Thank you so much for your feedback!
We're delighted to hear that you appreciate the quality and style of our clothing. It means a lot to us that you're satisfied with your experience.
If there's anything else we can assist you with, feel free to reach out anytime!
- GUAPI Support Team
They have great Customer Service
They have great Customer Service. When I had an issue with my order they responded quick and solved my issue. They were understanding of my situation and fix it without no problem. One thing about my I love communication and the fact they took the time to communicating back had me. They have a customer for life.
30 juni 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Kenneth Green,
Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our customer service team. Our goal is always to respond quickly and effectively to any issues our customers face, and it’s wonderful to know that we were able to meet your expectations.
Your feedback about our communication means a lot to us, and we’re so glad to have earned your trust and loyalty. We look forward to serving you again in the future.
Thank you for being a valued customer for life!
- GUAPI Support Team
Guapi is a excellent brand
Guapi is a excellent brand, I love the choice of pieces and quality weighted, the uniqueness of each piece the professional feedback from customers service the shipping process is expeditiously simple and fast nothing but love for the Guapi family, shalom shalom
24 juni 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Jaelon T,
Thank you so much for your wonderful message! We're thrilled to hear that you love our pieces and appreciate the quality and uniqueness.
We're also glad our customer service and shipping process have met your expectations.
Your support means the world to us. Nothing but love for you too!
- GUAPI Support Team
They r scam
Guapi is fraud I put order then then they took the money I verify my identity and still it's been 2 weeks and they don't want to give me my money back broke ass GUAPI. They did they same thing with my friend placed an order and never recieved the order this is crazy.
6 juni 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi,
We're very sorry to hear about your experience and appreciate you bringing this to our attention.
To help us resolve this issue as quickly as possible, could you please provide your name, email address, phone number, and order number? We will investigate the matter and get back to you with a solution.
Thank you for your patience and understanding.
- GUAPI Support Team
The best new clothing line in the game
The best new clothing line in the game. The quality of the clothes are next level fabrics with the best quality I ever put on. 🔂
7 mei 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Sammar Brown,
Thank you so much for your fantastic feedback! We're thrilled to hear that you love our clothing line and that the quality of our fabrics has impressed you. Your support and kind words mean a lot to us.
If you have any further questions or need assistance, feel free to reach out. We look forward to continuing to provide you with next-level quality and style.
Thanks again!
- GUAPI Support Team
Really good experience, recommended
After a misunderstanding with a return item, the customer service team reached out to me and the manager Ron was really helpful in resolving the issue!
Recommended
22 mei 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Filippo Taddei,
Thank you so much for your kind words and recommendation! We're thrilled to hear that Ron and our customer service team were able to assist you effectively in resolving the misunderstanding with your return item.
Providing excellent service is always our top priority, and it's wonderful to know that we could meet your expectations.
If you ever need assistance in the future, please don't hesitate to reach out to us. We're here to help!
- GUAPI Support Team
Amazing customer service
Amazing customer service, responds very quickly and is always willing to help however they can.
2 mei 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Enjunay Jones-Lee,
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service team. Providing excellent service and quick assistance is always our top priority.
If you ever need anything else, don't hesitate to reach out. We're here to help!
- GUAPI Support Team
They sell very high quantity products…
They sell very high quantity products that the hot shots are looking for to stat ahead of the urban & casual wear! The fits are to the T & the description of each product matches perfectly. The silhouette of the craftmanship that goes into each product is the most important part. I can tell this brand thinks about their customers & their fanbase! My home Brooklyn NY is happy to see me sport this brand! Keep em coming!
18 april 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Derek,
Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying our products and that they resonate so well with the urban and casual wear scene. Ensuring top-notch quality, perfect fits, and accurate product descriptions are our top priorities, and we're delighted that you've noticed and appreciated the craftsmanship that goes into each item.
It means the world to us to know that our brand is making a positive impact in Brooklyn and beyond. Rest assured, we're committed to keeping the momentum going and bringing you even more great products in the future!
Thank you for your support and for being a part of our community. We can't wait to continue this journey with you!
- GUAPI Support Team
Antwoord van Guapi
Hi MaD Ash,
Thank you very much for your kind words and positive feedback! We truly appreciate your support.
If there's anything else we can assist you with, please don't hesitate to let us know. We're here for you!
- GUAPI Support Team
If Guapi is not at the top yet their on…
If Guapi is not at the top yet their on they way UP i was shocked how quickly they responded back to my email of my concerns of order I'm a proud customer of Guapi and would advise also refer this clothing store to others Amzing Job THE BIGGEST Tymurcus
8 april 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Murc,
Thank you so much for your incredibly kind words and feedback! We're thrilled to hear that you're a proud customer of Guapi and that you were impressed by our quick response to your concerns. Your support means the world to us.
We're committed to continuously improving and striving to provide the best possible experience for our customers. If you ever have any further questions or concerns, please don't hesitate to reach out.
Thank you for choosing Guapi and for recommending us to others. We truly appreciate your support and loyalty.
- GUAPI Support Team
I love Guapi the clothing is amazing…
I love Guapi the clothing is amazing and and the customer support is on point , prompt with the transaction and making it right when I had a return!!!!! Forever a fan of Guapi!👍❤️
3 april 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi The Captain,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our clothing and that our customer support met your expectations. We strive to provide excellent service and ensure our customers are happy with their purchases.
We truly appreciate your support and look forward to serving you again in the future! If you have any further feedback or questions, feel free to reach out anytime.
- GUAPI Support Team
Ron Lacson at Guapi has the best…
Ron Lacson at Guapi has the best customer’s service ever. I had trouble with an order that was placed wrong and he got it resolved right the way. He apologized and took care of everything. I cannot thank him enough for everything he has done for my order.I would recommend this website to anyone who wants to place an order because they are good at responses.
28 maart 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Vladimir,
Thank you for your kind words!
We're thrilled to hear that Ron Lacson provided you with exceptional customer service and efficiently resolved the issue with your order. Ensuring our customers' satisfaction is our top priority, and we're grateful for your recommendation.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
- GUAPI Support Team
I ordered two pair of pants from them…
I ordered two pair of pants from them which they said was available on the website one they said they sold out in my size and the other pair was to big so I sent them back I emailed them bout both pair no response and I’m still waiting on my money from one pair
25 februari 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Lonny Adams,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. We'll investigate the matter immediately and prioritize resolving the issue with your refund. Please provide us with your order details (Complete Name, Order Number, Email Address used) so we can expedite the process.
Your satisfaction is our top priority, and we appreciate your patience as we work to rectify this situation.
- GUAPi Support Team
Best jeans available
Every pair of jeans I’ve ordered have been perfect and different,their style stands out and also helps mine! Also their customer service it top tier,their always in contact and their shipping and delivery service is fast,even their return services was perfect I highly recommend to shop with them
4 maart 2024
Review zonder uitnodiging
Antwoord van Guapi
Hi Monte,
Thank you so much for your glowing feedback!
We're thrilled to hear that you've had such positive experiences with our products and services. Providing unique and standout styles is something we pride ourselves on, and we're delighted to know that they complement your personal style so well. Our team works hard to ensure excellent customer service and a seamless shopping experience, from fast shipping to hassle-free returns.
Your recommendation means the world to us, and we look forward to serving you again in the future!
- GUAPI Support Team
HIGH QUALITY
they delivered on time and the pants are high quality! in love with them
26 februari 2024
Review zonder uitnodiging
Antwoord van Guapi
Thanks for the love! We're glad your pants arrived on time and that you're loving the quality. Enjoy! 😊
There product is excellent
There product is excellent, material very good. i only wish i took one size up. But the leather pants is great. The customer service is good, they do contact you and i got my product very promptly.My experience was overall awsome and i will be shopping on this website again.
16 februari 2024
Review zonder uitnodiging
Antwoord van Guapi
Thrilled you love our leather pants! Your feedback on sizing is noted, and we're glad you had a great experience with our customer service. Looking forward to your next visit!
Pants came like it shows in pic fits…
Pants came like it shows in pic fits perfect
20 december 2023
Review zonder uitnodiging
Antwoord van Guapi
Great to hear the pants fit perfectly! Thanks for the feedback. Enjoy wearing them!
Mr Fancy Pants in the house!
I work at Trader Joe's and our dress code requires certain shirts or hoodies, but leaves it up to us to rock styling pants. I've actually got a reoccurring gig to DJ at Trader Joe's (I'm a 20+ year Turntablist that still enters the DMCs), and I do it under the name: Mr. Fancy Pants... So you're getting this upcoming review of Guapi from Mr. Fancy Pants himself folks! Behold:
Guapi has by far the best pants I've ever owned. Their quality of fabric and their style is unparalleled; I just received their spiked leather pants and they're literally the most amazing pair of pants I've ever seen. I've purchased a handful of their other britches, and they are all super bitchin'! Their cargos decked out with mad pockets are incredible. Their stacked denim is extra long and bunch up at my calves very nicely, even for my towering 6'6" person. I'm holding tight for the SUPER stacked denim I've ordered, I see that style as being the new-new of baggy.
I rock all these at work, probably the most high-traffic store in my county, and can fairly accurately say, I am the best-dressed lad (waist down) in my county, if not the whole state.
Guapi had an incredibly generous sale for the New Year and I ended up paying $54 on a pair of $170 trousers! So their sales are slay as well.
I also wanted to say Guapi sends everything in excellent time, shipping their wares and managing to have them arrive at my door usually within a week to a week and a half.
So if you want to get the best pants in the business, take the plunge, and spend a few extra bucks on these bad bois- you won't regret it!
- Mr. Fancy Pants
24 januari 2024
Review zonder uitnodiging
Antwoord van Guapi
Thank you for your incredible review! We're thrilled to be part of your unique style journey, and your enthusiasm for our products, especially the spiked leather pants, truly warms our hearts. We're honored and appreciate your kind words about our shipping speed and New Year sale. Looking forward to being a part of your continued style adventures!
I recently ordered two pairs of jeans…
I recently ordered two pairs of jeans and one pair was out of stock I’ve been trying to get my credit to apply to another pair of jeans but I can’t get in contact with customer service in order to make it happen I’m seriously irritated by there lack of communication and there time it takes to respond to my messages I just wanted another pair of jeans and the credit to make it happen I ordered them for an event and now I’m just at a lost with it there service is unacceptable
9 januari 2024
Antwoord van Guapi
We have successfully delivered the package to you and processed a refund for the other item. However, we haven't received any further communication from you. Consider this issue resolved.
Here is the tracking information as proof of delivery: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611206217315139165.
Jessica wells was really helpful with…
Jessica wells was really helpful with my order thanks to the Guapi team great clothing brand
30 november 2022
Review zonder uitnodiging
Antwoord van Guapi
The Guapi team is grateful for your support, and we're thrilled that you find us to be a great clothing brand.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.