im 81 retired senior laser and rocket development scientist us army,,,,wary of any remote internet purchasing. I purchased several items from these guys,,,,never have i recieved, in person or remote... Toon meer
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Lees wat reviewers zeggen
Oh yeah, I got my Donald Trump limited edition, EDC Keep America Great, spring assist, mechanism knife today!!! 🤩👍👍 Donald Trump celebrated his win, against, Kamala Heroins, election ra... Toon meer
I had an issue with a defective product. The response from the company was immediate and satisfactory in every way. We used 1 photo transmitted to define and identify the defect. New scope arrived in... Toon meer
I just got my Black Widow knife today deployed it once and it wouldn’t retract into the handle. This is the second knife I’ve had problems with, I’m not sure once I get them both back to Gunner gear t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.
Contactgegevens
4300 S US HIGHWAY 1 203-291 , JUPITER, FL, 33477, Verenigde Staten
- 888-572-8551
- support@gunnergear.com
- gunnergear.com
4,1
Goed
447 reviews
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Top notch customer service
First and foremost, I love Gunner Gear because I have been able to find items there that I can't find anywhere else! During my most recent purchase, I encountered a glitch and the items I ordered did not correspond to my invoice. I sent an email to their excellent support team who immediately stopped the transaction and issued a refund. Then they gave me the opportunity to try my order again - and that time everything completed without issue! I really appreciate a company with outstanding customer service!!!!!!
30 januari 2025
Review zonder uitnodiging
i received my knife last week and it…
i received my knife last week and it quite working to day, feels like the spring broke are came lose :(
that was it now its working:)
29 januari 2025
Review zonder uitnodiging
Antwoord van gunnergear.com
Dear R.J.,
We’re sorry to hear that you’re having trouble with your knife! It sounds like the safety mechanism may have been triggered, which can occasionally happen to prevent accidental openings. This can easily be reset by following the steps in this video: https://vimeo.com/761307044/528033854b.
If resetting the knife doesn’t resolve the issue, no worries! We stand behind our products with a 30-day money-back guarantee and a 1-year warranty. Please reach out to us at support@gunnergear.com, and we’ll be happy to assist you with a replacement or refund.
We appreciate your support and look forward to making this right for you!
Best regards,
Customer Service Team
Gunner Gear
UPDATE: We’re glad to hear that the reset fixed the issue and your knife is working again! If you’re satisfied with the outcome, we’d greatly appreciate it if you could update your star rating to reflect your experience. Thank you for giving us the opportunity to assist you, and we appreciate your support!
They still delivered after my whole…
They still delivered after my whole purchase was lost in shipping !😎 If the postal service reimburses me , I will send it to GunnerGear for you are a small family company with a huge heart ! I thank you and look forward to future purchases from GunnerGear ! Thanks Tom Scott 😎👍🏼
21 januari 2025
Love the product and the quality
Love the product and the quality. They have an amazing customer service very fast,professional and a real pleasure to work with. Looking forward to my future collections. If I could give you more stars I would. Your are the best.
22 januari 2025
This year started great for me
This year started great for me as gunnergear has already delivered 3 orders and they are all amazing! The quality and materials are top notch.. not to mention the price. I am super happy!!
15 januari 2025
Gunner LLC failed to fill my order
Gunner Gear LLC actually credited my card in timely fashion, evidently they experienced delays with supply chain. But GG Admin folks responded satisfactory to refund my money. I will give Gunner Gear LLC another chance just hope the supply chains are more cooperative!
Chief - USAF
22 januari 2025
Review zonder uitnodiging
Antwoord van gunnergear.com
Dear Tim,
To clarify, the Trump knife you ordered was on backorder due to its overwhelming popularity, which was communicated to you. While we completely understand the frustration caused by a delay, your repeated threats to damage our reputation and to dispute the charges left us no choice but to issue a refund instead of waiting for the product to come back into stock. Unfortunately, threats do not expedite inventory or improve the situation, and as a small U.S. business, we will not tolerate such behavior.
We strive to treat all our customers with respect and fairness, but we must also protect our staff and business from unnecessary hostility. While we regret that we couldn’t fulfill your order to your satisfaction, we cannot continue to do business with customers who resort to threats rather than working with us to find a resolution.
Thank you for your understanding.
Warm regards,
Customer Service Team
Gunner Gear
Absolute, Cheap, Chinese, Junk.
Absolute, cheap, Chinese, junk.
27 januari 2025
Review zonder uitnodiging
Antwoord van gunnergear.com
Dear Brian,
Thank you for sharing your feedback. We’re sorry to hear that you’re not satisfied with your product. At Gunner Gear, we stand behind the quality of everything we sell, which is why all of our products come with a 30-day money-back guarantee and a 1-year warranty for defects or issues.
If you’re unhappy with your product for any reason, please don’t hesitate to email us at support@gunnergear.com, and we’ll be happy to assist you with a return or warranty claim. We’re committed to ensuring every customer has a positive experience.
We look forward to making this right for you.
Warm regards,
Customer Service Team
Gunner Gear
How do I unsubscribe?
26 januari 2025
Review zonder uitnodiging
Antwoord van gunnergear.com
Dear Jon,
Thank you for reaching out. We're here to help! To unsubscribe, simply email us at support@gunnergear.com with your request, and our team will process it promptly.
We appreciate your patience and look forward to assisting you.
Warm regards,
Customer Service Team
Gunner Gear
This business cares!
I had an occasion to contact customer service and this family fixed the problem quickly and showed care and concern. I will do business with them again!
10 januari 2025
Review zonder uitnodiging
Customer service is the best
Customer service is the best! Honestly can’t say enough. Products are top notch. Been a loyal customer for several years and I recommend to all. 🇺🇸🙏🇺🇸
22 januari 2025
Stellar Products & Customer Service
Extending my highest recommendation for this company and your consideration in doing business with them - they provide high quality products and their customer service is, unparalleled - responsive and accommodating while treating clients with respect and timely service. Fred Howe / Va.
22 januari 2025
Review zonder uitnodiging
Got everything I needed
Got everything I needed, for the second time they have dropped the priced mid-week and I got everything before the stock ran out. Great service by all means!
8 januari 2025
Great people to work with
I haven't had a lot of experience with them, but what I have had has been great. I previously ordered a green laser and I am really impressed by the quality of the build and the built-in safety measures. I have since ordered a blue laser but made an error in my ordering process which ended up to be more than I wanted. I sent a panic email to them and was answered very soon. It was the next day, but I sent the email very late.
I'm pretty sure that the next time they have something I can't live without, I will be ordering from them again.
16 januari 2025
Review zonder uitnodiging
I've been here before
I've been here before, have done a couple of transactions with them and everything seems fine. Can recommend for sure, especially if you like knives!
4 januari 2025
Cuts like a knife an feels so right
From the beginning of ordering the knives (Silverback OTF knife) the process went smoothly. Customer service was prompt in getting back to me an answering my questions. The knives arrived on time and the craftsmanship and quality are second to none. I would highly recommend these knives an this company. Looking forward to doing business in the future…
13 januari 2025
Review zonder uitnodiging
Customer Service
I ordered 3 Big Trump Knives for the men in my family. When the order was rec'd I was short 1 knife. I emailed customer service and rec'd a response within 48 hours with an apology for the error & assuring me it would be shipped. I rec'd the knife over this past weekend as promised. Thank you, John and Emily, in customer service for a fast response and fulfilling my order. I prefer supporting American small businesses and Gunner Gear did not disappoint!
11 januari 2025
Review zonder uitnodiging
Got some free stickers with my order
Got some free stickers with my order, what a wonderful service! Thank you
6 januari 2025
Review zonder uitnodiging
Simply the best
Awesome group to purchase from & customer service is the best. They work with you they way customer service used to & should. Keep up the good honest work & will definitely purchase from again & again.
10 december 2024
Review zonder uitnodiging
Many things here can't be sourced…
Many things here can't be sourced elsewhere so I'm stuck with ordering from them... I do not complain tho as their prices are reasonable and so is the deliver time.
30 december 2024
Offers like these don't come around…
Offers like these don't come around that often. I'm happy that I managed to snatch my fav knife from here for half the price. Thanks
30 december 2024
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