Everything they never delivered my package! Said they were resending a package and it has never arrived their tracking has it leaving the distribution center, and then one second later being delivered... Toon meer
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Lees wat reviewers zeggen
I saw an advertisement on social media. I purchased a dress. I bought an extra large just in case for best fit. It game in great time and was absolutely beautiful and photographed beautifully. I would... Toon meer
Bedrijf heeft geantwoord
Have terrible experience with this clothes brand and I don't recommend ordering anything from here. They write that company doesn't provide return labels, but they don't mention that you must pay a... Toon meer
It’s a real rip off, whoever got problems with this company you can submit complaint to the Department of consumer affairs, there also you can find out information how legally return your money for... Toon meer
Bedrijf heeft geantwoord
2,1
Slecht
67 reviews
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Does not even DESERVE 1star
Does not even DESERVE 1star. Placed order and have never heard from company, nevr rcvd item, never received refund.DO NOT ORDER FROM THIS COMPANY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
23 juli 2024
Review zonder uitnodiging
Less than 1 star if I could
Less than 1 star if I could. This retail webshop is a scam… DO NOT BUY ANYTHING! They will send you something completely different to what you ordered and then never respond to your inquiries about a refund. The other reviews that are proping up their rating here are definitely fake.
22 juni 2024
Review zonder uitnodiging
Das ist absolute Billigware!
Das ist absolute Billigware!! NICHTS DORT KAUFEN. Habe meine Bestellung zurückgeschickt und renne meinem Geld hinterher.
2 maart 2024
Review zonder uitnodiging
If I could I would give 0*
If I could I would give 0*
Worst customer service ever disguised in care for environment and stuff like that. Actually they probably are selling alibaba or aliexpress and they make you do so many steps in order to finally tell you that you have to pay for sending an item back to China(which by the way, doesn’t even look like in the picture) or they can refund you a 15% off the product which they claim it is sooo beautiful. Yux!!!
1 april 2024
Review zonder uitnodiging
Pire expérience de toute ma vie de…
Pire expérience de toute ma vie de l'arnaque sa vient tout droit de chine .aucune qualité juste ils font de belles photo sur les réseaux sociaux .
Ensuite ils font les morts à ne pas répondre ,ils m'ont bloqué sur Instagram et non jamais jamais répondu à mes mails .
Ne vous faites pas arnaquer n'achetez jamais sur se site 🤮
12 januari 2024
Review zonder uitnodiging
Stinkende Ware, schlechte Qualität, Betrug
Stinkende, schlecht verarbeitete Chinaware, nichts von Markenartikel.
Wollte es retournieren, um das Geld zurückzuerhalten, aber haben mir falsche Adresse angegeben und das Paket kam zurück! Rückversand kostete mich über 30Chf und wer weiss, was mich das noch kosten wird. Nie wieder!!! Ich rate allen von diesem dubiosen Geschäft ab!
28 februari 2024
Review zonder uitnodiging
absolutely disappointed
I'm very upset with this seller! The Webside looks so nice and the products with the offered price seemed too good to be true....but I tried, since they replied to me on Instagram very nice, that I can return the goods if they don't fit or I don't like them! I received a jacket, that was honestly nowhere near the picture on the webside....so I wrote them that I want to return the jacket and they agreed - i paid the return myself, which is fine, I can totally understand that. I have send them the trackingnumber, which was delivered on 19th january to a postoffice, since no one was available at the provided adress. I have even told them that information....and since then NO ANSWER...I have wrote them so many mails - no feedback...I'm super upset and really advise to not buy from this seller....I really tried, but I'm now waiting for almost a month for a feedback and nothing....
So please do not buy from this side - since they put absolutly no efford in customers service which is one of the most important things nowadays....
18 december 2023
Review zonder uitnodiging
I have purchased my coat before…
I have purchased my coat before Christmas, and I was really mesmerized by it's quality for such a dissent price. Everywhere I go I get compliments and I love the way it looks. I will definitely look inro some other items to purchase from this company.
2 februari 2024
Review zonder uitnodiging
Antwoord van Gusaino
Hello Sasha,
Thank you for taking the time to share your great experience. We love being able to provide the services and products our customers are looking for.
Best regards,
Patrick
The fit was true to size and the…
The fit was true to size and the quality is fantastic! I love my outfit
14 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Hello Gayle,
Thank you for taking the time to share your great experience. We love being able to provide the services and products our customers are looking for.
Best regards,
Patrick
Καμία σχέση το προϊόν της φωτογραφίας…
Καμία σχέση το προϊόν της φωτογραφίας με αυτό που μου στείλατε !! Είναι άθλιο και έχει λεκέ είναι λερωμένο . Απαράδεκτο !!! Απάτη !!! ΠΡΟΣΟΧΗ . Θέλω τα χρήματα μου πίσω .
2 februari 2024
Review zonder uitnodiging
Antwoord van Gusaino
Dear Thodoris,
Thank you for your feedback. I apologize for the issue with your order. Please provide your order number and photos of the item so we can investigate. We will offer you a full refund or a replacement.
We appreciate your patience and aim to resolve this promptly.
Kind regards,
Patrick
AVOID !!! RIP OFF !!!
I purchased 2 items on the 28th of November 2023. I have not received anything still ! I emailed them on 3 occasions, I have not had any reply .
Appalling service.
Update !
Further to this review of mine they finally replied to my email. Of course they were apologetic and they will refund me. BUT: it will be in 3 installments that take 10 days each to process !!!
1 februari 2024
Review zonder uitnodiging
Antwoord van Gusaino
Dear Konstantina,
Thank you for your feedback. I apologize for the delay in receiving your items and the lack of communication. This is not the level of service we strive to provide.
We understand your frustration regarding the refund process. We are working to expedite it and will update you with any progress. Please rest assured that we are committed to resolving this issue promptly.
Thank you for your patience and understanding.
Kind regards,
Patrick
Produit commandé et jamais reçu
Produit commandé et jamais reçu. Aucun service après vente malgré de nombreuses sollicitations. Pas de renvois , pas de remboursement , même pas une personne avec qui échanger pour ce litige .
Je ne recommande pas , à part si vous souhaitez perdre votre argent et votre temps .
2 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Bonjour Schinasi,
Merci pour votre retour. Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande et que vous n'avez pas pu nous joindre. Veuillez nous fournir votre numéro de commande afin que nous puissions résoudre ce problème rapidement, soit par un renvoi, soit par un remboursement.
Nous nous excusons pour cette expérience et vous assurons de notre engagement à rectifier la situation.
Cordialement,
Patrick
Chinaware + schlechter Kundenservice
Ware ist mehr als billig, wurde auch aus China verschickt, demnach keine europäische Ware.
Nachdem wochenlang meine Bestellung nicht rausgeschickt wurde, musste ich etwa 3-5 mal per E-Mail nachhaken, bis es verschickt wird.
16 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Sehr geehrter Kunde,
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind und dass der Versand verzögert wurde.
Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung. Ihre Rückmeldung hilft uns, unseren Service zu verbessern. Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir den Vorfall untersuchen und eine zufriedenstellende Lösung anbieten können.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Patrick
Antwoord van Gusaino
Hello Sayori,
Thank you for taking the time to share your great experience. We love being able to provide the services and products our customers are looking for.
Best regards,
Patrick
Gusaino clothing is a high quality…
Gusaino clothing is a high quality product. I am highly recommend this product.
19 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Hello Udara,
Thank you for taking the time to share your great experience. We love being able to provide the services and products our customers are looking for.
Best regards,
Patrick
It’s a real rip off
It’s a real rip off, whoever got problems with this company you can submit complaint to the Department of consumer affairs, there also you can find out information how legally return your money for the products that didn’t satisfy your needs.
I am sure that positive reviews are fake, they can’t have good products
Hope they will get banned in USA shortly
30 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Natalija,
I apologize for any inconvenience you've faced. Please contact our customer service team at info@gusaino.com to address your concerns. We are committed to resolving issues and appreciate your feedback.
Sincerely,
Patrick
Non comprate!!
Non comprate!!! Jo pagato 120 euro! Il prodotto merita 15 al massimo!!
29 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Caro Irina,
Ci dispiace per la tua delusione. Per una risoluzione rapida, ti preghiamo di contattare il nostro servizio clienti a info@gusaino.com. Siamo qui per aiutarti e migliorare la tua esperienza.
Cordiali saluti,
Patrick
Ordered an item in October 2023
Ordered an item in October 2023, still no delivery. Emailed them twice, no response. I regret buying thing from them.
22 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear customer,
I apologize for the delayed delivery and lack of response to your emails. Please contact our customer service team at info@gusaino.com, and we will investigate and resolve this issue promptly. We appreciate your patience and value your satisfaction.
Sincerely,
Patrick
Terrible quality product
Terrible quality product! Avoid at all costs! No return system. You will have to bear the shipping costs back to China's warehouse yourself! The Puffer Jacket looks NOTHING like advertised! The max cost of it is like $50 and they sell it for $200. RIP OFF!
20 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Liubov,
I'm genuinely sorry for the negative experience you've had with our product. Your feedback is crucial to us, and we apologize for any disappointment caused.
To address your concerns promptly, please contact our customer service team at info@gusaino.com. We understand the importance of a fair resolution and will assist you with the return process. We appreciate your feedback regarding the pricing, and we are actively reviewing our pricing strategy to ensure fairness.
Thank you for bringing this to our attention, and we are committed to making things right for you.
Sincerely,
Patrick
Horrible!!!!I buy puffy jackets with…
Horrible!!!!I buy puffy jackets with hoody but sent me normal jacket with out hoody I pay 200$ no refund not return communication very bad with them ‼️‼️‼️‼️please be careful ‼️‼️‼️‼️‼️
30 november 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Eli's,
I'm sorry for the mix-up with your jacket order, and I apologize for any inconvenience. Please contact our customer service team at info@gusaino.com with your order information, and we'll promptly address the issue, offering the correct product, refund, or exchange. We appreciate your understanding and value your feedback.
Best regards,
Patrick
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