Everything they never delivered my package! Said they were resending a package and it has never arrived their tracking has it leaving the distribution center, and then one second later being delivered... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I saw an advertisement on social media. I purchased a dress. I bought an extra large just in case for best fit. It game in great time and was absolutely beautiful and photographed beautifully. I would... Toon meer
Bedrijf heeft geantwoord
Have terrible experience with this clothes brand and I don't recommend ordering anything from here. They write that company doesn't provide return labels, but they don't mention that you must pay a... Toon meer
It’s a real rip off, whoever got problems with this company you can submit complaint to the Department of consumer affairs, there also you can find out information how legally return your money for... Toon meer
Bedrijf heeft geantwoord
2,1
Slecht
67 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The jacket looks NOTHING like the…
The jacket looks NOTHING like the picture!!!! No hood, nothing ! It’s thin, and looks cheap !!! I want my money back !!!!
12 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Nina,
I sincerely apologize for the disappointment you've experienced with your jacket. Your satisfaction is our priority, and we understand your frustration.
To expedite the resolution process, please contact our customer service team at info@gusaino.com with your order information. We are committed to issuing a refund promptly and ensuring your concerns are addressed. We appreciate your feedback and the opportunity to make things right.
Thank you for your understanding.
Sincerely,
Patrick
Das ist keine Modemarke nur einfach China Ware
Das ist keine Modemarke. Die Jacke die ich auch habe ist aus China und wird überall angeboten.....in Polen verkauft das jede Butike der einfach das verkauft.
Es ist einfach verarbeitet und aber keine Markenware wie hier vermarkt wird. Ich habe beschlossen die Sachen im echt anzusehen oder Live zu sehen wie sich präsentieren. Kaufe nicht mehr als Foto dargestellt zu sein.
5 december 2023
Review zonder uitnodiging
Antwoord van Gusaino
Sehr geehrte Kundin,
Wir bedauern, dass Sie mit dem Produkt nicht zufrieden sind. Bitte kontaktieren Sie unseren Kundenservice unter info@gusaino.com für eine Lösung. Wir schätzen Ihr Feedback und arbeiten daran, Ihre Erfahrung zu verbessern.
Mit freundlichen Grüßen,
Patrick
Chinese stuff
Chinese stuff, double priced comparing to the same items on AliExpress. I will not buy anything anymore on Instagram or Facebook.
30 november 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear customer,
I apologize for the pricing concerns you've raised. We appreciate your feedback, and we are actively reviewing our pricing strategy. If you have further questions or concerns, please feel free to reach out. We value your business and hope to address your concerns for a better experience in the future.
Sincerely,
Patrick
Awful! Avoid!
Absolutely horrendous quality: cheap Chinese stuff. Arrived in a worn plastic bag, no labels, substandard and not as advertised. When contacted, company informed me that they do not have a developed return system in place and referred me to the third party warehouse in China, furthermore I had to bear the cost of shipping myself! Appalling, avoid at all costs.
21 november 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Margarita,
We sincerely apologize for the unsatisfactory experience you had with our product. Your feedback is crucial to us, and we deeply regret the inconvenience caused.
We are actively addressing the issues you raised, including product quality, packaging, return process, and shipping costs. If you would like to discuss your experience further, please don't hesitate to reach out to us at info@gusaino.com, and they will help you find a solution. We appreciate your patience, and thank you for bringing this to our attention.
Sincerely,
Patrick
it's a very sensativ
22 november 2023
Review zonder uitnodiging
Antwoord van Gusaino
Thank you for the positive feedback! If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Patrick
Gusaino is a ethical company who keeps…
Gusaino is a ethical company who keeps quality products, I know that with my experience, their products are various styles, i usually buy their cloths, it always suits me
18 november 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Rihan,
Thank you for your kind words and positive feedback about Gusaino. We're delighted to hear that you've had a great experience with our ethical and quality products. Your satisfaction is our priority, and we appreciate your continued support. If you ever have any questions or need assistance, feel free to reach out. We look forward to serving you in the future!
Best regards,
Patrick
Sito truffa non acquistare
Nessun contatto telefonico
Nessuna risposta alla mail
Nessuno stato ordine
Nessun pacco arrivato
Ho speso 90€ perché avevo letto che era un sito sicuro al97%
NON ACQUISTATE NULLA
6 november 2023
Review zonder uitnodiging
Antwoord van Gusaino
Gentile Carlotta,
Siamo sinceramente dispiaciuti per l'esperienza negativa che hai avuto con il nostro servizio e ci scusiamo per gli inconvenienti causati. Apprezziamo il tuo feedback e vogliamo risolvere prontamente il problema.
Per favore, fornisci i dettagli del tuo ordine in modo che possiamo indagare sulla situazione e trovare una soluzione. Puoi inviare le informazioni a info@gusaino.com. Assicuriamo che il nostro team si impegnerà per risolvere la questione nel più breve tempo possibile.
Riconosciamo l'importanza di un servizio clienti efficiente e ci impegniamo a migliorare. Grazie per la tua comprensione e per darci l'opportunità di risolvere la situazione.
Cordiali saluti,
Terrible quality dress and return…
Terrible quality dress and return policy. The item I received looked absolutely nothing like it was advertised on the website. It was paper thin, extremely cheap appearing, and already tearing at the seams. I am not sure who wrote these previous reviews about return policy because I did not have a similar experience. In fact, I was discouraged from returning the item despite the poor quality as the company said they did not have the resources to re-sell the item. I definitely would not recommend this to anyone and wish I had done my due diligence prior to buying something off an Instagram ad.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Kelly,
We sincerely apologize for the disappointing experience you had with our dress and our return policy. We appreciate your feedback, and we're actively addressing the issues you've raised to enhance our product quality and return process. Please share your order details with us at info@gusaino.com, and we'll work to find a satisfactory resolution for you. Thank you for bringing this to our attention, and we're committed to making improvements.
Best regards,
Patrick
Sito truffa
Ho comprato (di fretta e senza controllare il sito)un vestito sul loro sito che é a dir poco orribile. Pagato 50 € ma non ne vale nemmeno 2. Tessuto orribile, cucito male e di almeno 2 taglie piu grande. Ho chiesto di poterlo restituire ed essere rimborsata e mi hanno mandato un indirizzo di restituzione in Cina🤣. Successivamente me ne hanno dato uno in Lituania, praticamente mi costa più la spedizione che il costo del vestito. Altri soldi per questa fregatura non lì spendo. Chissà se me li avrebbero ridati poi. Non comprate nulla da loro la qualità é davvero pessima.
10 juli 2023
Review zonder uitnodiging
Antwoord van Gusaino
Gentile Cliente,
Ci dispiace sinceramente per la tua esperienza negativa e comprendiamo la tua frustrazione. Vogliamo risolvere la situazione nel miglior modo possibile. Per favore, inviaci i dettagli del tuo ordine a info@gusaino.com, e faremo del nostro meglio per trovare una soluzione soddisfacente per te. Ci scusiamo per gli inconvenienti e apprezziamo la tua comprensione.
Cordiali saluti,
Patrick
Really bad quality products
I bought a dress to my daughter not realising that this was a Chinese shop. Dress was really ugly and not as shown at the pictures. They don’t have a return label from the Netherlands meaning I will have to pay the costs myself. €11,50. I threw the dress away, it was garbage anyway. Don’t buy nothing from this shop. And a lesson to myself, to always check where the goods are coming from.
Update 6-6-2023
They contacted me and will refund me without sending the goods if I remove my review. This is really a scam. Don’t buy anything here.
5 juni 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Sonia,
We sincerely apologize for the disappointment you experienced with our product. Your feedback is valuable, and we are working to address quality issues. Regarding the return, we are committed to resolving this and will cover the return costs. We do not endorse any form of coercion and take your concerns seriously. Please contact us at info@gusaino.com with your order details, and we'll ensure a smooth resolution. We appreciate your understanding and the opportunity to make this right.
Best regards,
Patrick
Awful returns policy, poor quality, not as described
Awful returns policy, poor quality, not as described, jumper also smelled like chemicals. Was told they had no returns label for my country (the UK) and in order to return, I’d need to send to China at my own expense. Or they’d offer me a 15% refund to keep the jumper, when I said no, they upped it to 35%. They tried to use ‘sustainability’ as their reason for this…..the least sustainable approach I can think of. Save yourself the money, time and sanity.
7 april 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Cleo,
We sincerely apologize for the disappointing experience you had with our returns policy and the quality of the jumper you purchased. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you.
We are actively addressing the issues you raised, including the returns process and product quality. We understand the importance of customer satisfaction and are working to improve our services. We would like to rectify this situation for you. Kindly provide your order details to info@gusaino.com, and we will arrange a return label for the UK at our expense and process a full refund.
We genuinely appreciate your feedback and the opportunity to make amends. Your satisfaction is our priority, and we are committed to providing a better experience in the future.
Best regards,
Patrick
I ordered a big leather clutch bag and…
I ordered a big leather clutch bag and it’s fantastic and trendy sturdy and well made
2 maart 2023
Review zonder uitnodiging
Everything other 1-star reviewers say is true.
Everything other 1-star reviewers say is true. Quality is poor: sizing is NOT as shown on their website, items have no tags to indicate material or how to clean…. I received on item that isn’t even the same colors as shown on their website and they told me to pay to ship it back to China and THEN they’d refund the price of the sweater. One item didn’t ship for 3 weeks and they wouldn’t let me cancel the order. One item arrived damaged and this was the only piece they said they’d refund. Absolute worst experience - do NOT purchase from this company.
UPDATE: Gusaino reached out to me and agreed to refund the cost of two sweaters (one visibly damaged, the other defective as it's not the same colors as on their website)... BUT ONLY if I delete this review. I've been refunded for one sweater but not the second. Zero stars.
5 januari 2023
Review zonder uitnodiging
Antwoord van Gusaino
Dear Marcella,
We sincerely apologize for the unsatisfactory experience you had with our products and services. Your feedback is crucial to our improvement, and we deeply regret any inconvenience caused.
We acknowledge the issues raised, and we are actively working to enhance our product quality, shipping processes, and customer service. Regarding the damaged and defective items, we appreciate your patience, and we're committed to addressing these concerns promptly. Please share your order details at info@gusaino.com, and we will ensure a full and fair resolution for the remaining refund.
Regarding our request to delete the review, we want to assure you that we value honesty and transparency. We have taken note of your concerns and will work diligently to earn back your trust. Your feedback is instrumental in our commitment to providing a better experience for our customers.
Thank you for your understanding, and we look forward to rectifying this situation to your satisfaction.
Best regards,
Patrick
Love my new handbag
I purchased a handbag from this site. It was a great price. I received the bag in a reasonable amount of time and the bag looked amazing. I would purchase from this site again.
23 februari 2022
Review zonder uitnodiging
Antwoord van Gusaino
Thank you so much for your positive review! We're glad to hear that you had a good experience with our store and that you were happy with your purchase. We hope you'll continue to shop with us in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you again for your kind words!
Best regards,
Patrick
Beware returns
Refunding/returns policy not fit for purpose.
Sending article back to China that I was supposed to pay for is ridiculous.
On a relatively inexpensive item this was not financially viable.
1 november 2022
Review zonder uitnodiging
Antwoord van Gusaino
I'm sorry to hear that you were dissatisfied with our refund and return policy. We strive to make the process as easy and convenient as possible for our customers, and we apologize if that wasn't the case in your situation. If you would like to discuss your experience further, please don't hesitate to reach out to us at info@gusaino.com and they will help you find a solution. We value your feedback and would be happy to see if there is anything we can do to improve the process for future customers. In the meantime, we apologize for any inconvenience you may have experienced.
Best wishes,
Patrick
Poor poor quality and liers. Be careful!
Poor poor quality and liers. Be careful!!!!
Poor quality, overpriced. Ehen you buy the return policy is you can return it, bit now They tell to me that its only posible with product defects and you have to send to another county at your own expense. Never ever again. I will also make a post on social networks to warn other people that these are scammers.
19 oktober 2022
Review zonder uitnodiging
Antwoord van Gusaino
I'm sorry to hear that you were disappointed with the quality of the product you received and that you had a negative experience with our return policy. We strive to provide high-quality products and excellent customer service, and we apologize if we didn't meet those standards in your case. If you would like to discuss your experience further, please don't hesitate to reach out to us at info@gusaino.com and they will help you find a solution. We value your feedback and would be happy to see if there is anything we can do to resolve this issue to your satisfaction. In the meantime, we apologize for any inconvenience you may have experienced.
Best regards,
Patrick
Lovely product - good service
Bought two items, both good quality. One didn’t fit and they refunded quickly, the other fit perfectly. Great communications, they got back quickly and I’m pleased with the product and the service. Will use again.
20 oktober 2022
Review zonder uitnodiging
Antwoord van Gusaino
Thank you so much for your positive review! We're glad to hear that you had a good experience with our products and customer service. We're pleased that you were happy with the quality of the items you purchased and that we were able to quickly resolve any issues you had with the fit of one of the items. We hope you'll continue to shop with us in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you again for your kind words and for choosing our store.
Best,
Patrick
Fast fashion hoping to score a buck
Poor quality, intentionally prohibitive return policy.
It states “Unfortunately, we cannot accept returns on sale items or gift cards”
However, over 90% of the merchandise is “on sale” (from a false original MSRP). This means most of the inventory is ineligible for return
19 september 2022
Review zonder uitnodiging
Antwoord van Gusaino
Hello S Thomas,
We are sorry to hear that. We always try to help solve any problems that arise because we care about our customers. We usually give the customer a return label and it does not cost them anything to return the product, but if you have a return problem please contact our support team at info@gusaino.com and they will help you find a solution. Thanks for understanding!
Best,
Patrick
Worth the money!
When i gone out with my husband a lot of people starring at my bag even when my husband order some food the waitress kept starring at my bag until my husband says excuse me twice lol and the waitress says yes sorry and i think i want to buy more and sell it :) and purchase more for myself of course
12 juli 2022
Review zonder uitnodiging
Antwoord van Gusaino
Hello Risma,
Thank you for sharing your wonderful experience with us. We are glad to know that you are satisfied with our products and services.
Best wishes,
Patrick
I saw an advertisement on social media
I saw an advertisement on social media. I purchased a dress. I bought an extra large just in case for best fit. It game in great time and was absolutely beautiful and photographed beautifully. I would highly recommend a purchase.
11 juli 2022
Review zonder uitnodiging
Antwoord van Gusaino
Hello NKW,
Thank you for writing a review! We are happy about your great experience and wonderful recommendations.
Best,
Patrick
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.