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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Tom came to clean my gutters both front and back. Very quick and efficient service. Tom also pleasant and polite. Will definitely use again

Beoordeeld met 5 van de 5 sterren

Mark Brenton was professional in every way. He telephoned an hour before his appointed time to ask if I was available for his visit or would I rather wait until my appointment time. I was happy for hi... Toon meer

Beoordeeld met 5 van de 5 sterren

Mark Field from Gutterpro in Watford arrived exactly on time having texted me en route. Showed me photos of the inside of the gutters before and after cleaning. Cleaned the gutters very thoroughly a... Toon meer

Beoordeeld met 5 van de 5 sterren

From making my first call, very impressed all my questions well answered very polite, friendly arranged for appointment by mutual agreement given time of arrival, very punctual. Very friendly polite... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dakgotenreinigingsservice

Geschreven door het bedrijf

GutterPRO. THE PROFESSIONAL GUTTER CLEARING SERVICE No need for scaffolding, ladders or cherry pickers when using GutterPRO for gutter cleaning. We can do it quickly and easily using a ground based powerful vacuum and super light 34ft carbon fibre poles which can clear the gutters of three and four storey homes. This means we can reach over garages, extensions, conservatories and outbuildings without risk to your roof, churning up your prize dahlias or Wembley-like lawn. There is no mess, because all the gutter muck is sucked up, not washed out with water or scooped out by hand. It’s safe, effective and we can even take before and after photos so you can see how clear the gutters are when we’ve finished Even if you have grass, moss or ferns growing from your guttering, we haven’t been defeated yet. You may well be surprised what’s growing in there. Fully insured, fixed prices, no matter how long it takes. We make it really easy to book, see the work we have done, and offer cash, cheque and credit or debit card payments at your door. It’s the GutterPRO way.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

211 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(211)

20 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Professional job

Julian arrived exactly at the pre booked time. He was very professional and did a fabulous job clearing the gutters and he even managed to unblock a down pipe that we thought we might have to replace.
I’d highly recommend him and will definitely use him again.
Thank you.

7 december 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thank you for your review. Great to hear Julian was able to sort out that downpipe problem for you.

Beoordeeld met 5 van de 5 sterren

Just has to be one of the best

Just has to be one of the best. Could not be more helpful did a great job and the weather was raining like mad and he just got on with it. Thanks

4 december 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks for your valued feedback, Mike. Great to hear about your GutterPRO experience.

Beoordeeld met 5 van de 5 sterren

So impressed with Gutterpro

So impressed with Gutterpro and Julian. Booking was very straightforward, email reminders of the booking, even a text to say he was half-an-hour away and a map so I could track his progress to my house. Videos were taken of all the gutters before the work started, and after the cleaning. A really thorough job - Julian even got ladders from his van to fix a gutter that he discovered had become unclipped. I thought the price was very reasonable for a very thorough professional job. I shall be recommending him to neighbours and friends. Nice friendly guy too. Five stars.

16 november 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks for your review, Michael. Julian is great and will be chuffed with your detailed review.

Beoordeeld met 5 van de 5 sterren

Excellent workmanship. Highly recommend.

Jason arrived on time, was very courteous throughout. He explained and saw the state of the gutters and blocked downpipes then cleaned them out, showing me photos of before and after. He found two of the pipe's catches had come adrift and replaced them as a matter of course, with no extra charge even though it meant he over-run the appointment time. Excellent job. Would highly recommend Jason from the North London area.

14 november 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks Eileen, great to hear about your booking experience. Jason goes the extra mile to look after his customers.

Beoordeeld met 5 van de 5 sterren

Great service would highly recommend

Had a great experience with Gutter Pro Manchester for a gutter clear and clean. David was very professional and friendly, he worked quickly, gave great advice and did a thorough clear and clean. Gutters look great now. Have already recommended to friends and family who want theirs doing.

9 november 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks Karen, recommendations are a huge part our business and we appreciate you passing on Davids details.

Beoordeeld met 5 van de 5 sterren

Well pleased customer

From making my first call, very impressed all my questions well answered very polite, friendly arranged for appointment by mutual agreement given time of arrival, very punctual. Very friendly polite and work done with the greatest of care, the only signs are Very clear gutters and really Well done job and rhe price reasonable. Note made for future ref if required
Most grateful customer

2 november 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Hi Raymond, thanks for your detailed review and using GutterPRO. Appreciate your business.

Beoordeeld met 1 van de 5 sterren

Booked for 08:00 turned up at 07:45…

Booked for 08:00 turned up at 07:45 while i was on school run - left at 07:59 on my cctv!! Called to ask why was just told “have a good day” and hung up on me. Totally shoddy and a company to avoid. Emailed a complaint to which a standard response sent.

This is a franchise business I would avoid the West Midlands based ones and they should be careful whom they give these franchise logos to or the reputation will go downhill further and faster

1 november 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

HI Alastair,

I responded to your email in just over an hour yesterday and we do not have standard responses. We investigate each one and try to get to the bottom of what happened and how we can improve. Here's the response in full.

"Hi Alastair,

Thanks for your email, as salty as it is. With every complaint we get, it helps us improve our service.

I can only apologise for this morning.

We should have called you to see where you were at 8am before leaving, offering to return later in the day if you were not going to be back.

I understand that you were offered a return visit later in the day, but decided against it."

Beoordeeld met 5 van de 5 sterren

Down pipes unblocked and gutters cleared.!!

I live in Stockport.Sent an enquiry on the website.David called me back and texted so I was able to text back on Thursday,08/10and make a booking for the Saturday at 9:30.Great price.Very professional.Listen to your issues.No hard sell.No access to your house needed as the man will pass the plug through your window.Pay cash or card.A very thorough and professional company.They get to your house and start the job with no faffing around.Transparent pricing.Would happily use again.Shout out to SAM-you did a great job thank you.

7 oktober 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks for your detailed review Robert. David & Sam are a great team and we appreciate your business.

Beoordeeld met 5 van de 5 sterren

Courteous and friendly

The gutters were cleaned this morning at exactly the time promised. He was friendly and courteous so I do not hesitate to recommend this company and will be using them again next year.

11 september 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks Jenny, look forward to seeing you again.

Beoordeeld met 3 van de 5 sterren

Professional but partial.

Very prompt, punctual and notification procedures; extremely pleasant chaps and highly professional presentation from the franchise; all credit for that.
However, I found this expensive at £100 for 2 men for a half hour.
Importantly, this is a dry vacuum process; loose/dry material is certainly removed but the gutters are not 'cleaned' as such and the dry residual coating with scratch traces remains a base for future buildup.

5 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kevin from Bingley is brilliant

Booked Kevin from Bingley via GutterPro online. It was flawless to book and Kevin kept us informed and was on time.
Kevin did an excellent job, firstly taking photos before the work and then afterwards, answered any questions relating to the work, very experienced, polite and professional, highly recommended for anyone in the Bradford, Bingley and Yorkshire area

23 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Serious questions to answer.

Gutterpro are a fantastic company, unless you live in Stockport, and your house is slightly larger, in which case they will not get back to you or respond.

We have put in four enquiries on the Gutterpro website and no-one has ever called back or responded in writing.

Interestingly enough, this does appear to be a theme with Gutterpro, as is made clear by another review on the 18th May. What seems to happen is that they use Streetview to assess your property against the quote they provide, and then decide whether or not they ‘fancy it.’

Unfortunately for us, they’ve obviously decided that they don’t fancy the work, and can’t be bothered to phone back.

I would therefore suggest to Gutterpro that they remove the quote generator (which takes your personal data and contact information), if they don’t intend on actually doing the work or even contacting you to say ‘no thanks.’

I’m looking forward to seeing Gutterpro’s response to this review.

30 juli 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Hi,
Thanks for taking the time out to leave a review. The quote generator is automated and doesn't look at Street View. Unless the property is commercial or unconventional, then the price quoted is the price you will pay.

You don't have to leave your personal information unless you wish to book. We only capture the details we need to carry out a job. The address, phone number and email address.

We never take payment before completing the job.

I'd like to investigate your multiple bookings. Could you please email hello@gutterpro.co.uk with your address and I find out what happened.

Thanks again,
Andy Smith
Managing Director

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, very friendly and professional, arrived on time, good price. I would definitely recommend.

20 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GutterPRO in Gloucestershire

Excellent service from GutterPRO in Gloucestershire. Richard responded quickly to my initial enquiry and the booking was made easily. Adam arrived at the booked time and got on with the job which was accomplished quickly and efficiently. Highly recommended.

4 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks to Gutter Pro's David Taylor from Wayne Tomo👍⭐️⭐️⭐️⭐️⭐️

I used Gutter Pro from Swinton Manchester UK I did go through Check a Trade then their site where I looked up the reviews which I got the feel of them being truthful because sometimes they can be fake I am glad I did as the guy who attended was David Taylor who did a fantastic job of cleaning my gutters / faci/soffits and down pipes Iwas impressed with his attitude and customer service at an affordable cost I have no problem in on a yearly basis booking him for clearing and cleaning my gutters from now on David cheers for coming and the chat and banter as well looking forward to next year.
Regards Wayne Tomlinson

3 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super job

Richard promptly arrived to quote for moss removing from our large bungalow roof. Happy with the price we set him on.
Two weeks later he arrived on time, spent all day and half the next day working on the roof. Got on with the job, and kept us informed of what he was doing.
Then he treated the newly scraped roof, cleared the gutters and left our property as he found it.
Very efficient, reliable and punctual. Highly recommended.
Very happy customer.

25 mei 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thank you for your lovely review, we'll pass this on to Richard. We appreciate your business.

Beoordeeld met 5 van de 5 sterren

Mina came from Gutterpro

Mina came from Gutterpro, very efficient and very professional. Highly recommended.

12 juni 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Thanks for your review, Mina works very hard and always does a brilliant job.

Beoordeeld met 5 van de 5 sterren

Satisfied customer

The representative of Gutterpro Ayrshire was prompt in responding to my request for a quote, gave me a very reasonable price, came exactly on time and made an excellent job of cleaning what in some cases were fairly inaccessible gutters. His manner was friendly and I would have no hesitation in recommending him to others as well as using him again myself.

Customer from Troon

16 mei 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Peter does a great job and thank you for your review and recommendations to your contacts.

Beoordeeld met 1 van de 5 sterren

Booked an appointment with Gutterpro…

Booked an appointment with Gutterpro New Forest last week for today at 12.30pm. At 12.40 received a phone call saying they were running late and would be with me in one and a half hours! With other things booked for the afternoon I said this was unacceptable at which point she said “also Ive looked at your house online and its much bigger than we expected so the online booked price agreed previously wont stand so my husband will discuss the new price when he gets there” Told them not to bother. Unprofessional on every level. In reply to Gutterpro response my home was built in 1958 not the 30’s and although it is described as four bedroom on Rightmove the fourth room is a small box room currently used as an office not a bedroom. You price your work on the number of bedrooms not square footage so if this doesn't give you an accurate picture suggest to quote on site rather than online as this is misleading and has lost me time in getting the work completed.

17 mei 2023
Review zonder uitnodiging
Logo GutterPro

Antwoord van GutterPro

Hi Lorraine,

Firstly, thank you for review. I'm sorry that GutterPRO did not live up to your expectations on this occasion.

Unfortunately - although it's rare - we do get delayed from time to time. We did the right thing by calling you, and if it is not convenient to for us attend then apologies for that.

On the pricing, you booked a job online for a three bedroom home. Your home is simply magnificent. It's a 1930s period property and has four bathrooms according to Rightmove. It's also listed on Rightmove as a four bedroom home which is where the pricing discrepancy occurred.

Had the new price not been acceptable, you could have cancelled without any call out charge at all.

Once again, I'm sorry we didn't get the chance to work with you and wish you all the best.

Andy Smith
Managing Director
GutterPRO

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