gweikecloud.com Reviews 

Returning customer, I placed an order for a fiber laser today. I mainly use my lasers for hobby use for wood, metal, acrylic, leather and cardboard projects. I make scaled models, statuettes and replica items and having both a CO2 laser and now soon a fiber laser, allows me to create details I couldn't previously incorporate into my projects. I have so far nothing but positive words to say about Gweike as a laser producer and their very helpful and skilled team of customer service personell and technicians. I highly recommend the company and their products.

This company makes some great value machines and I only had the best experience with their customer support.

Très bonne communication, et un service clients qui dès la commande vous accompagne ! Merci pour ce service sérieux !

Per vendere sono sempre presenti. Quando hai problemi sono sempre in un cambio turno, h24. Finita la garanzia legale se ne fregano completamente.
La peggior esperienza della mia vita in questo mondo. Scappate o siate pronti ad aspettare ore davanti al monitor. Decidono loro come, quando e se rispondere.SCAPPATE!!!!

Refunded less then we paid was a massive hassle to get the money back. Beware

The Gweike Cloud 55W effortlessly made precise and accurate cuts allowing the creation of sub 1mm features in Basswood. This paired with the Materials Package, allowed us to create this multi layered design.

10/4/25
An update on how Gweike treat small customers. I have sent them photographic evidence of my laser sitting on their warehouse floor, after being delivered, on the 13th of January. I am told they have advised staff to keep looking for it, but 3 months have passed hearing that. Support staff on the web site will now not talk to me at all.

Original review
Purchased 2 lasers from Gweike in Dec 24. The G2 engraver went into trial mode, and could not be unlocked. It was returned and replaced. The replacement works well. The other unit was a 55watt Cloud unit. From day 1, it had issues, and I was talking to support daily on Whatsapp, but after 2 weeks, I had had enough. Could not do any work, so sent the laser back to get a refund, and buy a different brand of laser. It is now almost the end of March 25, and no refund has been received. Their transport company picked up the laser and returned it to Sydney factory. Staff signed for delivery. Chasing the refund, keep getting told they cannot find the laser, so no refund will be done. Their transport company sent me the signature for delivery. Gweike do not care, they seem to have lost the unit in their factory, and will not refund me, as I think they feel I am trying to rip them off. By not refunding me, they have stuffed my home business. With no laser, I cannot make goods. They have my money, so I cannot replace the laser. Just hope the G2 laser keeps working.
2/4/25 Gweike replied explaining it was all my fault. I sent the laser to "someone", and they do not have it. They keep forgetting their transport company have proof the laser has been delivered to their warehouse. Told them many times laser was received by Ting on 13/2/25. Laser was sent using their paperwork. Seems I will have to sue them to get a refund, and costs.
10/4/25
Got on to Allied, Gweike's carrier company, and surprise, surprise, I now have photographic proof that my laser was returned on 13/1/25, as I have been telling them for 3 months. Will see what happens next.

Arrived in just 3 days. Excellent packaging with plenty of padding. Everything works perfectly and couldn't be happier. Price was more than reasonable.

The product is top notch, unmatched staff commitment, professional customer service and support. Well recommend sellers.

My experience with the Gweike team has been great! Their laser machines are top notch, but more importantly, their technical teams are easily available for support and guidance. There is a steep learning curve when you're getting oriented and that's when the support is particularly useful. Their lasers are also good value compared to other options on the market!

very good machine 15W UV galvo,
consistent and solid built.
many materials can be engraved with little bit of testing and trials.
The glass engraving is absolutely great.

Previously, I used different slicing software, but this time l decided to give GweikeCloud's slicing tool a shot. I found it to be user-friendly! The settings are clear and easy to adjust, the slicing speed is quick, and the generated paths are well thought out.

I've always wanted to play around with a laser engraver so after comparing several options I finally settled on the GweikeCloud model. Once it arrived I realized offered fantastic value for money It's super easy to operate ,and the engravings come out beautifully.

After getting my GK-E3S Pro 3D printer I couldn't wait to give it a try The installation went smoothly, and the manual was really detailed The models printed with high precision, capturing all the fine details - way better than l expected!

Got my Gweike cloud G7 back in June and love. I got the 10w with 80mm tower and I’m able to get some good curved engravings on glass. Highly recommend getting the G7. Great value awesome machine!

I've been using this laser for months. It's by far the most reliable laser in my shop.

This laser is perfect for beginners, especially considering the great price! Shipping to Canada was a breeze, and the hardware has been flawless.

Excellent customer service. Villa helped me a lot through e-mail and was always quick with getting back to me with a response. I was very impressed.

Recently bought the G2 roller to go with the G2 fiber laser. Everything works amazingly and has been very easy to use.

Great device, that does the job at reasonable price.
It is portable and easy to operate. Would buy it again!