GymNation Reviews 

We have big problem with Parking in sports city branch, it's charges AED 10 for every hour!

I appreciated the pro-active communication to remind me to re-new and also appreciated the offer to pay 12 months upfront for yearly membseship.

They resolved all issues

Parking is an issue now . Thanks

Awful gym. Customer service is non existent. Dont explain the contracts at all.

A hell of an experience, i moved to dubai for around 9 months, decided to start gym with gymnation, and when i moved back to my home country they dragged me through hell for the cancellation. Eventhough the request should have been very easily accepted as stated in the terms and agreement, and i provided every document, they still declined it without provided an actual reason and kept adding BS fees. Worst gym ever. Didn't expect to find such disappointment and worthlessness in such a well known name in the industry.

The most horrible money grabbers never ever go here , this is the worst gym ever go somehwere else all they want is money.

Would rate them lower if possible. Insanely overcrowded in the Dubai branches, but especially the ‘signature’ Al Quoz. An unbelievably toxic customer ‘service’ and accounts department. A ‘6 month’ membership is in fact a 7 month membership. The aggressive, threatening and tone deaf responses to reasonable conversation is antiquated to say the least. I had to leave Dubai to take my wife to Europe for special treatment for tuberculosis, which I have evidence for, but still they are chasing for their last 15 days worth of meat . So much better gyms with proper UAE service, equipment and space. Avoid, avoid, avoid!

Not trusted staff .. I don’t like people who lie.. so unprofessional attitudes.

Your 24-hour final deadline from our previous Legal Warning has now fully expired without any payment.

Your outstanding balance remains unpaid in full. Your membership agreement is still active and binding under GymNation Terms & Conditions—no approved cancellation exists (requires official website submission + 30 days' notice + proof; informal requests invalid). Over 30 days in arrears allows us to bill the full remaining contract value immediately.

Today or shortly, your case file GN-LD-90029699064 (Membership Agreement No.: 99805 – Branch / GymNation LLC Al Quoz) will be escalated to formal legal proceedings.

This may trigger:

Immediate filing of a civil case for recovery of full debt + accrued late fees + administrative charges
Additional legal fees, court costs, lawyer fees, and execution expenses (all recoverable from you)
Application for travel ban (منع من السفر) – effective if debt meets AED 10,000 threshold (Federal Decree-Law No. 42/2022, Civil Procedure Code) – preventing exit from UAE until full settlement
Negative reporting to Al Etihad Credit Bureau (AECB) – blacklisting your credit record, blocking loans, visa renewals, employment, and financial services
This is your LAST CHANCE to avoid Escalation today. Settle NOW via bank transfer (details below) and send immediate proof to stop escalation.

Bank Transfer Details Account Name: GymNation L.L.C Branch 4 Account Number: 1015367501906 IBAN: AE100260001015367501906 Bank: Emirates NBD SWIFT/BIC: EBILAEADXXX

No disputes or cancellation claims will be considered at this stage. Only full payment will stop legal action.

Mohammad Shahzeb

Dear Sir/Madam,

I acknowledge your email regarding the outstanding amount of AED 160.

I would like to clarify that I had already informed the gym staff earlier about my difficult financial and personal situation and requested cancellation of my membership as I was unable to continue using the gym services. I have not used the gym for the past two months.

At present, I am facing severe financial hardship and already have existing liabilities with banks and credit cards. I genuinely do not have the ability to make this payment at this time.

I respectfully request your understanding and ask that you kindly waive the outstanding amount and confirm cancellation of my membership to avoid further distress.

Thank you for your consideration.

Hello Gymnation Silicon Oasis,

I have read your email regarding cancelling my membership immediately due to the misuse of our DSO parking facility which i was using it overnight as stated on your mail which is untrue and unacceptable. I am a member on same location nearly 2 years already.

I need to be absolutely clear, the accusations you made are false. You did not contact me at any point to verify the situation or request clarification, yet you proceeded to make claims without any factual basis.

I questioned your staff (Philippine Lady) on May 8, 2026 1400H when she was on the parking facility as i was immediately there when she send the police message regarding the parking memo on my car as i was parked 3 hours by that time. I understand that i surpass the given time limit of 2.5 hrs which it was not my intention.

Then suddenly your Philippine Lady staff/management will just go on cancelling my gym membership same time without informing me as this was the first time it happened. My last day of membership was not even the same day when they decided to cancel.

This action was just very unproffesional and shows a very very poor management of a customer service and a very rude response by the Philippine Lady on duty that day when discussing about the parking.

It is unacceptable to issue accusations and take action without even attempting to confirm the details with me. I expect this matter to be reviewed immediately, and hope Gymnation will take action on this seriously.

Regards,

there was one session free however the trainer has not even teach us how to use the machine and when u go there its hard to find the trainer to ask something also

Very clean and modern facilities. Great variety of classes for different levels and goals. Very good sorting and quality of machines. I really enjoy and recommend it 😊

I appreciated being able to trial the gym for a few days before committing and I appreciated the tailoring of my membership plan. Nobody showed me around the gym or gave me any kind of induction but as a regular gym goer I was able to figure it out myself. A complete beginner would likely need more assistance.
Receptionists are friendly and PT Omar is also very friendly.
Blitz class is great, I generally strength train but enjoy joining Blitz once or twice per week. Kate is great, very energetic and engaging. Abdalla’s class also pretty good although not as well structured as Kate.

It would be nice if Gymnation provided a water fountain / drinking station in the gym which is normally found in most other gyms. If you want water there are vending machines that dispense plastic water bottles which generates significant waste. That said the gym is clean, has good equipment with friendly staff.

Amazing helpful great amazing job

Really enjoying the classes particularly Yoga, Pilates and reformer however find it very difficult to book and am not able to join waitlist. Would like to see additional classes at 4.30pm week days even virtual spinning or body pump in Al Quoz. Have also tried Motor city but the car park exit situation is extremely bad with queuing to leave for around 20mins which has put me off the club, definitely needs improving or a better exit system as barriers are extremely slow.
However overall I am enjoying the experience of going to GymNation in Al Quoz.

The contact person mr. Ahmed was very helpful and professional.

Both Mark and Comfort are excellent in their work.They make my experience at gymnation so so good .If it was not for them I would have probably not joined the gym.

Also I love Blitz both Rasha and Kerry are so good .

Also I wonder why Wednesday we are not having blitz.

Earlier it used to be all 5 days a week now they have removed Wednesday why ?
Thanks

I was thrilled to join gym nation. I visit burjuman center to know more about gym nation. A staff assist me to explain about the gym. I saw all the area and equipments and I was impressed. But my concern was the assistance of training in the gym. I was not able to take a personal training. So I asked him about that. He told me no need of any personal trainer there. Because they're providing all training and assistance in 1 year membership. Moreover he told me If there are any absence of trainer in any days this he can assist me to explain about the workouts and the equipments in those particular days. I repeat the same question to him about the training assistance. He said if I'm taking the membership at that time he can give me all and it's a limited offer. Only 4 seats left there. I'll get diet assistance also along with the training. After that I made the payment and I came to the gym the same night.

Then I met the trainer, and he said without PT I cannot do anything. Gym nation can provide only one session class that day. Rest of the days I have to do workouts by myself. And there are no general trainers in the gym nation. The trainers are another company. All they are taking PT only. As a beginner without guidance it's hard to move on and it's risky. So in this membership I'll get just an access to the gym.

I realized there was no trainer and he was lying. The only reason I joined there was because of getting guidance and assistance from gym nation trainers. He was saying they have numerous trainers on the floor. Nothing to worry like that. At that time also I asked if they required PT. He said no never.

Then I went to him. And asked about this. He told me the trainer is lying. He is not a part of the gym nation. Don't care what he's saying and his words. And he told me to wait for a moment. He will do the needful things. After a few moments he came back to me after a call with someone and told me the same thing that the trainer said. At the same moment he changed his words and he sent me gym rules which he did not send before. I asked my cash return if it's like this. Or he should stand in his words. At that time one of the supervisors told me to wait until the next day. He will hear both sides and he will do the necessary things.

So I went to my room without taking any classes or training from the gym side. I called this supervisor, he told me this is not a big issue. He will refund the amount. Told me to wait until that week. Because of the account management. And there were no updates in that week. Next week he told me they were waiting for the manager's approval and it was received from the manager. He approved the payment. So he assured me he will pay within that week. Maximum Friday or before that. I wait that week also. Then he didn't respond to me. Then the next week he's telling me I have to ask him. He is saying it's not in his hands. Then why are these people making fake promises and doing things like this. It's not only a matter of cash. It's a matter of my time, cheating, making me worry all these days.

So I didn't expect this kind of experience from the gym nation. Still it's like that only. There's no action taken by them. No responses. Not taking my calls. Many of my friends was waiting to join with me. Now I'm just letting know the gym nation how's going there. And we hope there will be an action from gym nation side. Waiting for your response.

Looking forward to see the customer service and assistance. Thank you