GymNation Reviews 

Signed up for a 3 month contract, and the salesperson told me before joining in person that after the 3 months I can cancel any time, no further commitments. I purposely asked about this as I knew I was leaving the country permanently in a few months.

I left the country after 2 months, obviously cancelled my bank cards and closed my bank accounts, and when I tried to cancel the gym membership even after having paid for the 3 full months they told told me first I would need to pay an extra month, and later another person called me, was extremely rude, and told me over the phone that I would need to pay for 2 months plus another 200 AED charge to be able to cancel, and that's with me already having left the country more than a month earlier. So basically I paid for 3 months, used it less than 2 months, then suddenly they wanted another 2 months plus 200 from someone who no longer lived in the UAE.

They kept citing terms and conditions although I insisted on what their salesperson told me when I explicitly asked him about cancellation and he clearly told me I pay for the 3 months and then there would be nothing else if I wanted out.

It's been around a year now and they keep sending emails with balances of around 5000 AED and threats of courts and travel bans 😅 makes people wonder if they are abiding by consumer protection rules, as in how can you continually charge membership fees, when in effect this membership and gym access is effectively blocked...?

Oh and despite this I anyway offered to pay them the one month notice after digging into their terms and conditions which they hide behind, even though the guy clearly said after the end of the 3 month contract I'm free to cancel, but they didn't want and continued with their inflated figures and threats..

Basically they give you the best experience before joining, tell you what you want to hear, then suddenly it's "you voluntarily agreed to the terms and conditions".. NO I'm sorry but life doesn't work that way, verbal trust is a very important factor, especially for gym memberships lol, this isn't a property purchase or a mission to go to the moon..

I've been to countless gyms in the UAE and elsewhere in the world, it was always pay for your membership and that's it, never have I even thought of encountering something like this...

They also tried random charges on my cancelled card multiple times of amounts that don't reflect any agreed fees.

In summary, PLEASE AVOID and don't get attracted to their offers and low memberships! Otherwise you may find yourself constantly harrassed for years by them or their poorly rated collection agencies, hundreds if not thousands of reviews here and on google are witness to that.

Now I'm sure they will reply with their standard copy pasted message about "the terms and conditions were clearly explained upon joining" (which they were not and I was told the opposite) and to contact them on their webform, however this is useless and nobody responds when you raise any complaint on their website.

I signed up at the GymNation Bur Dubai branch, and while the facility itself is decent and well-equipped, the way memberships are sold is highly questionable.

I was pushed to sign up through an online link by a staff member who failed to clearly disclose key terms—especially the long-term commitment and cancellation conditions—despite me asking directly. The focus was entirely on the promotional price, with critical details either glossed over or avoided.

When I attempted to cancel within what should reasonably qualify under their own stated terms, the response shifted to technicalities and inconsistent explanations. Instead of addressing the issue transparently, it felt like the goal was simply to block the refund using interpretations that are not clearly reflected in their own published policy.

To make matters worse, the front desk/sales handling was either poorly trained or deliberately evasive. Basic questions were not answered clearly, and important information was only revealed after the fact.

This creates the impression of a business model designed to lock customers into agreements they don’t fully understand at the time of signup.

Proceed with extreme caution. Read every detail yourself ; do not rely on what staff tell you.

Appreciate

Very disappointing service,
I would have given negative star if there is any option,

They scam you with the contract, they will tell the contract is for given period, and they will take money even after the period

If the payment is delayed, their collection goons will call you saying they are customer support, these people are very rude and shouting, having no manners and logic, zero professionalism, infact zero knowledge on how to talk with customers ,

Their membership is kind of a trap, make sure you discuss with them before joining

Excellent experience I must say..........To be frank, I am lost when it comes to words to explain about Gymnation as it has crossed my level of expectations before joining.
Gymnation is undoubtedly the best gym in the UAE.

I’ve had a very disappointing experience with GymNation.

From the start, I requested a simple change to my billing date due to a change in circumstances. Despite following up consistently for over 7 months, this was never properly addressed. Instead, I was put in a position where I had to rely on staff every time I wanted to work out.

The communication has been some of the worst I’ve experienced. At one point, I requested to freeze my account, which was rejected the night before my due date. GymNation then immediately attempted to charge both my account and my wife’s account. It took 2 weeks for anyone to respond and resolve the issue.

What’s even more concerning is the referral situation. I was promised a full year of membership if I referred 5 members. I referred 8, yet my account manager stopped responding for months. When they finally got back in touch, they couldn’t even locate one of my referrals in their system. This raises serious concerns about how referrals are tracked and managed.

Overall, the lack of accountability, poor communication, and failure to honor commitments has made this a frustrating experience. Unless this is resolved properly, I will be cancelling my membership along with all members associated with me.

I love this gym and the staff members are really kind

Great place, friendly staff, all good
recommended

very crowded and very dirty

Very regrettably, my experience was terrible. They promised a 99 riyals a month joining fee, then once I signed up it became 199. I decided to give it a chance but very soon was diagnosed with three autoimmune diseases, all three of which relentlessly attack my joints. Gym is out of the question. I tried to cancel and was told that according to the Ts and Cs, I cannot get out of the contract unless my doctor writes a sworn affidavit/medical report declaring I am not in perfect health and that I am unlikely to be able to be in perfect health within 3 months - and they say they themselves need to agree with the doctor’s report, or the contract cannot be exited. So in other words it’s up to them what my health is like, not up to my doctor.

They then asked if I am leaving KSA, stating that if I am, I won’t get out of the contract unless I send proof of a one-way flight ticket and an exit visa. And that if it’s because I’m moving elsewhere within KSA, I have to PROVE there is no Gymnation within 30 km of me - or I can’t get out the contract.

No concern about whether I would like to consider far less stressful exercise like yoga or aqua-aerobics - just ‘you are not going anywhere until we have signed proof of why we cannot continue to take your money’.

Horrible business with a horrible attitude. Stay far, far away from them…

Very bad, not organised they dont care about client health just thinking about money. When we sent them for cancellation they start to take miney from the credit card without permition.

They don’t respect their members, and they don’t have good employees, we pay for nothing, while we had our subscription they didn’t allow my kids to enter since they “didn’t pay” turns out their system was down and were saying it was my kids Apple Pay clearly not working, we entered the link and it was extremely complicated, “precisely” over priced for bad service, I won’t recommend this gym for kids or for people looking for great service/machines.

Despite providing documentation proving I left my job over a month ago, they are still withdrawing money from my card. They don't care that I live more than 30km away. They offer absolutely no help. This is nothing short of fraud. I would never recommend them.

Worst gym in the world, ripping off people. They will continue to charge you long after you cancel and send you invoice after years of stopping going there. They even threatened to sue me. Absolute madness.

I need to bring a serious issue to your attention. I was a member of your gym in 2020 for four months, but only attended for one month. After that, I relocated to Ajman, while the gym was in Sharjah. I provided all the necessary proof of my move at that time.

Now, three years later, I am being harassed by a staff member named Aman, who is threatening me to pay 952 AED. Despite never using the gym after my relocation, he is speaking to me in an extremely rude and unprofessional manner, even suggesting I borrow money from relatives. I have all WhatsApp chats saved as proof.

Additionally, a few days ago, another staff member (an Arab gentleman) contacted me and offered to settle the matter for 500 AED with three months of access. I asked Aman about it today, and he first denied knowing anything about this offer. After I insisted on a recording I have, he refused to check it and again demanded I pay either 952 AED or 850 AED. He then went so far as to threaten me with legal action and a lawsuit.

This is causing me a lot of distress, and I am being unfairly pressured. I kindly request that a senior, authorized person review my case and contact me immediately to resolve this. I have all evidence ready.

It’s a great gym and I genuinely enjoy working out there. The staff are very friendly and most of the equipment is good, but there are a few issues I hope can be addressed:
1. Stricter rules for members to store their belongings bags, jackets, etc in designated areas instead of leaving them on equipment while they’re working out elsewhere. I understand this comes down to civic sense, but clearer enforcement from staff would really help.

For example I wanted to use a machine and there is a jacket hanging on it and no one around, I stopped there for like a minute and no one turns up. I picked it up and moved it to another spot. Suddenly this man comes with a furious look on his face and tells me I should have asked him before moving his jacket. I was like how am I suppose to know its your jacket and you are 20 feet away doing something else. So for such people specially they need to guide them how to use the gym and keep belongings with them or store in a locker.
2. Many people don’t re-rack dumbbells in the correct spots, which makes it frustrating and time-consuming to find the right pair during busy hours. This is another area where stricter rules could improve the experience.
3. The app isn’t very reliable. It often doesn’t work efficiently, and I’m frequently advised to uninstall and reinstall it for check-ins, sometimes almost every week.

Very difficult to cancel the subscription. Think many times before you subscribe. They even increase without notice. I request cancellation because i shifted to a new place but still you would consider that your new place is more than 30kms from any of their branches for them to consider your request. So if you dont like their services you have no choice but pay and pay till you can. I will tell my friends to avoid this gym. They are like scamming people and forced them to stay even if they don’t like it anymore. Cancellation details are not even mentioned in the enrollment phase. You just get to know it later.