GymNation Reviews 

The worst employees are working in this branch. They are friendly when it comes to other matters but as soon as you mention return or cancel they are going to throw offers at you or claim that you didn't give 30 day notice. My personal experience with the staff is not good at all. Especially the accountant saleh and sarim or saleem whatever his name is. They are literally gonna start barking at you if you ask questions about the cancellation or refund. I gave notice to them on 14 January about my membership cancellation which was ending on 14th February and on 10th February I tried to cancel it but saleh was in the hospital for surgery and I had to cancel my membership on 15th Feb. They deducted next month fees and saleh is refusing to refund the amount claiming I didn't give notice. After another employee showed him the proof his tone changed and he got aggressive as if these guys aren't trained to deal with customers. Also my membership automatically changed to flexible few days before the contract was about to end Saleh said there's no such thing in khobar branch and you should have given 30 day notice. Higher ups! At least hire someone who knows how to do their job and how to talk to others respectfully. I will advise others to get membership from different gym and just know that cancellation policy is bs. You can't cancel unless you're moving from the country / 30 km distance from gym or have been diagnosed with medical condition and in most cases they're gonna keep charging you for few more months instead of cancelling your membership.

Very disappointing experience with GymNation.
My cancellation request due to job relocation was rejected despite providing supporting documents. Customers should not be forced to continue a contract under unavoidable circumstances

Worst experience ever, still deducting from my card after subscription cancellation. I will claim soon if they still don’t respond.

Worst ever experience with this gym. Even after my membership expired they kept on charging my card. And the staff at the reception saying it’s automatically renewed. Its disgusting. How they can renew without asking me. Its ‘Scam Nation’ not gymnation

It’s a shit awful experience , I already canceled my subscription, they still having my card in their shit system and the kept deducted from it

Requested many times to cancel my subscription, they didn’t reply at all
They are totally scammers , already complaint done against them , if I’m not getting my money back.
I didn’t recommend anyone to subscribe with them as you cannot remove your bank card from their system

Overall, GymNation is a good gym. The equipment is well maintained, and most of the coaches are professional, helpful, and knowledgeable. The variety of machines and training areas makes it a good place to work out.
However, recently there have been some issues that need improvement. The cleaning standards are not as good as before.
The worst issue was the increase in payment without informing the agent or giving clear notice. This led to an unsafe and uncomfortable payment situation, which is unacceptable and should be handled more transparently.
GymNation has strong potential, but these issues need to be addressed to maintain trust and a good experience for members.

Gymnation is running a clear scam operation. Their sales team lies to get your signature, promising easy cancellations they never intend to honor. When you later submit valid cancellation documents as per their contract, they completely ignore them. Instead, they deploy aggressive debt collectors to harass and threaten you. This is their standard business model: deceive, trap, then intimidate. An utterly fraudulent company. Avoid at all costs.

Worst gym I ever use actually it’s name should be scam nation there equipment are old and there staff are very abusive and rude if you want to leave then the will start sending threatening email and penalties
If you to use the gym then they will not respond

The worst Gym of Dubai Overcrowded and costumers abuse. Once you sign with them they will dont allow you to cancel and even if you dont go to their gym
They keep sending you bills and threatening emails they renew a contract automatically without your authorization and they keep sensing you bills no matter if you dont use their facilities

After I cancelled my membership and informed and email them multiple times they still keep charging my card, and they did not resolve it. Less Gym more of a Scam

Who the hell reads the terms and conditions, why don’t they make it clear before signing up , where they should NOT write it in the terms and conditions , instead something else that actually is readable , also terrible customer service , these guys don’t even know what they are talking about , terrible gym equipment too , they got the worst company for their equipment , also they don’t even bother actually replying normally to your review instead they just copy paste a script everytime , actual slops and hunters , greed is spilling out of their ears , like seriously who is going to pay 18k for the pt 😂

If I could give a lower rating, I definitely would.
I had an urgent medical issue and requested to cancel my membership according to their own policy, which clearly states a one-month notice period. I informed them within that period, expecting the cancellation to take effect accordingly.
However, they insisted on charging me for both January and February, which is completely unfair and unjustified. This is not only against the spirit of their policy, but also shows a total lack of flexibility or understanding.
On top of that, the staff were extremely unfriendly and unhelpful. Instead of trying to assist or explain professionally, their attitude was dismissive and rude, basically saying “this is our policy and we will take the money anyway.”
Very disappointing experience.
Poor customer service, no empathy, and no respect for customers—especially in urgent health situations.
Worst decision choosing this place.

After request to freeze my membership and my wife’s membership they still charged us full amount and no way of ever contacting them, they won’t answer emails or phones.
They will only be quick to answer when you need to pay or need a membership, otherwise they treat you like sh*t

Do not join this gym.. they will trap you in and you won't be able to ever cancel your membership unless you go to heaven. Impose travel ban, court cases and scammers calling you and emailing you all day to harness you.

Very bad experience! I signed up for a one-year gym membership with monthly payments. When I lost my job and asked to cancel, they refused — and then blocked me instead of helping. Unprofessional and dishonest behavior. I don’t recommend this gym at all!
تجربة سيئة جدًا! اشتركت في الجيم لمدة سنة بنظام الدفع الشهري، ولما فقدت وظيفتي حاولت ألغـي الاشتراك وما وافقوا، وبعدها عملوا لي بلوك بدل ما يساعدوني. تعامل غير محترم ونظام غير شفاف. ما أنصح أحد يشترك معهم!

I honestly regret signing up with GymNation. The customer service is terrible they only impose their point of view and do not listen to customers
They also make canceling the membership nearly impossible — forms & documents, hidden charges, and zero communication. What started as a “great deal” turned into a complete nightmare. Definitely not worth the stress or the money. I’d give zero stars if I could

These guys are touring to continue gym

I did not go two months and I paid money when I requested for cancelation they are asking like police questions

What the hell. Is this they are saying we sign contract.. Can not cancel

Stupoied gym.. Please go outside, you can cancel anytime

I don't recommend anyone to this gym

Please don’t join this gym; it’s one of the worst gyms I’ve ever dealt with, with ridiculous and misleading policies designed to trap you in a membership you can’t escape from.

When I first joined, the lady at the front desk clearly told me that cancelling was simple— “We’ll just deduct the current month’s charges, and that’s it.” However, when I later tried to cancel (just two months in) due to my busy schedule, I submitted a request through their app—only to receive an email stating that cancellations are not allowed unless they fit into one of three very specific reasons.

I’ve now been stuck paying for six months despite repeated attempts to cancel. The whole experience has been extremely frustrating and unprofessional. Their customer service is unhelpful, and their policies are designed to keep you locked in.

Save yourself the stress and stay away from this gym.

I’ve been a Gymnation member since 2018 and was always satisfied with their facilities and services.
Recently, I encountered an issue when I tried to close my account — the system showed an unexpected outstanding balance of 14,000 AED, which seemed to result from a duplicate account opened under my name. I never received any notification or communication about this account.
I visited the Al Quoz branch and provided all my payment records to clarify the situation. While the staff were polite, the issue couldn’t be resolved immediately .
I contacted Customer Rights Dubai, who reviewed my documents and communicated directly with Gymnation. The matter was resolved within two days — their efficiency was truly impressive .