Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer
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Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!
Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer
Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.
Contactgegevens
50 Victoria Embankment, EC4Y 0DZ, London, Verenigd Koninkrijk
- hachettelearning.com
3,3
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft nog niet op negatieve reviews gereageerd
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I didn't get my order yet
31 mei 2024
Amazing for a levels media and business…
Amazing for a levels media and business using the digital book
26 mei 2024
Good quality book, delivered quickly.
Service was fast and reliable and the book was in perfect condition. I can't give 5 stars, as the ebook feels a bit 'clunky' at times. Also, I purchased a Geography Curriculum for Wales textbook for 11-14 year olds. Figure 5, on page 103, does not direct the reader to the location of Port Talbot Steelworks, as it states in the annotation in the book, but does point to Swansea Bay Golf Club. Not a great look for a geography text.
5 juli 2024
It took days to get access to the…
It took days to get access to the online version of the MYP book I had ordered. In the meantime I got several advertising emails from your company. Then I got 4 or 5 emails telling my how to access the purchased book. I am under-impressed.
Please remove me from your advertising emailing list.
17 juni 2024
difficult to make an enquiry
It was difficult to get in touch and get a response from the company when we wanted to purchase the product. The service for internationa schools could be more attentive and responsive
16 april 2024
The CPD session with Adam Boxer was…
The CPD session with Adam Boxer was probably the most useful teacher training I've had.
The session was packed with useful information and modeling of the strategies so that we could see them in action.
17 juni 2024
Review zonder uitnodiging
Book
I ordered the NCFE Level 1/2 Technical Award in Engineering Revision Notes book again, this was ordered originally in Oct 22 but I never received it. I Have contacted Hodder on a couple of occasions but not resolution has been sorted
4 juni 2024
Excellent technical helpline
30 mei 2024
I still have not received my order
I still have not received my order, support is not responding.
17 april 2024
Great customer service
Had issues paying online. Phoned customer services who quickly sorted the issue and my assessment was delivered the day after. Great service.
16 april 2024
Great experience and customer service
Rachel Woodliffe has been extremely helpful and available in all aspects, especially in addressing the needs and various concerns I have for our school.
28 mei 2024
excellent!
21 februari 2024
Easy to use and lots resources provided.
23 mei 2024
Mo is a star!
My whole experience ordering my resources for school was a dream.
Mo (my rep) was so attentive, helpful and organized my order and delivery with haste and ease.
I will definitely order from Hodder (and Mo) again!
14 mei 2024
Review zonder uitnodiging
I contacted on April 4
I contacted on April 4, 2024, from Spain through the website to place an order for books to study if we would use them with the students next school year. On Monday, April 24, I had to write again. They told me there had been an issue with the payment. They contacted me to say that the books would arrive on May 15-16. As of today (May 20, 2024), we still have not received the order.
20 mei 2024
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