Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer
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Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!
Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer
Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.
Contactgegevens
50 Victoria Embankment, EC4Y 0DZ, London, Verenigd Koninkrijk
- hachettelearning.com
3,3
Gemiddeld
1K reviews
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Paid, but still no access
We paid for the digital text-books (which have many links that don't work, and also many answer keys missing), and more than a month has gone by and the main person who wants to use them still does not have access to them. At our end the administrator cannot add the person, because her email is already in the system, and multiple emails to the sales person, and from her to Hodder, have not resulted in access yet. So overall our after sales experience has been very disappointing.
28 maart 2024
So far using your material is going…
So far using your material is going well.
It is different than most of the english materials that I use
21 maart 2024
Quick service and communication.
2 april 2024
Fast delivery
Fast delivery. Fab website to navigate, no issues at all with website or app.
14 april 2024
We still have not received our books
19 maart 2024
YoungScot discount doesn't work
Obviously good source of SQA curriculum. They advertised to provide discount to youngscot card holders but they didn't.
27 maart 2024
Great service and interesting product
8 februari 2024
Instant and immediate service
It was my second time purchasing from Hodder Education. I am satisfied with the service
20 maart 2024
Wrong order recieved.
I was given the wrong parcel. Luckily the operator said my parcel hadn't left the depot & therefore it will b redirected to my address but in delivered with 2 to 3 days not next day delivery.
19 maart 2024
Lost products …
1st attempt I ordered 4 books but only one arrived due to poor packaging however it has to be said holder did get me a full new set sent out a week later than they should have been but it was still much appreciated!
6 februari 2024
Best CPD ever experienced
In the 20 years+ of teaching this is one of, if not the best, day of CPD I have experienced. Not a single second felt like it was wasted. Jemma was incredibly knowledgeable on all aspects of the exam and assessment in general. I have walked out of this session with my head filled with lots of ideas and cant wait to start implementing them into my classroom and sharing them with the rest of my department.
21 maart 2024
Review zonder uitnodiging
So far good ni problem
6 februari 2024
Great content
Great content
The sessions covered key content well and made it relevant and accessible for students. The afternoon session on the Drake question was particulary good to highlight key points and possible areas to focus revision.
19 maart 2024
Review zonder uitnodiging
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