Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer
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Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!
Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer
Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.
Contactgegevens
50 Victoria Embankment, EC4Y 0DZ, London, Verenigd Koninkrijk
- hachettelearning.com
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Professionalism and quality
Their teaching materials are very effective and the information can be easily assimilated by students.
The assistants are very kind and helpful.
Very happy with easily accessible…
Very happy with easily accessible content for students, together with a logical approach in the layout of the book.
Navigation is also a doddle.
Overall, I have no issues.
Hodder itself is brand name
Hodder itself is brand name. Very authentic ,and good books . Staff is also very cooperative. All apps are very user-friendly.
I ordered 3 books and paid for faster…
I ordered 3 books and paid for faster delivery.
When the parcel arrived only one of the 3 books that i ordered was inbthe package.
I phoned and explained and asked for the remaining 2 books.
Today i recieved a package containing only 1 of the 2 books that i was expecting.
This is ridiculous service and a waste of my time having ro ring again.
Is it so hard to deliver the 3 books ordered?
And it will arrive late ! I want a refund for the charge i paid for faster delivery
Insightful CPD
The moderator and tutor form Hodder were really accommodating with our SEND setting; they had sessions ready for staff to engage with and offered insightful CPD training. Many thanks!

Antwoord van Hachette Learning
I am a Global Politics teacher.
It was good to see that with the new Global politics curriculum there is a new textbook published to help the teachers and the learners.
The TOK sections will help students with critical thinking, analysis and evaluation skills.
I am happy to see that there are specific case studies in this textbook.

Antwoord van Hachette Learning
The clarity of the presentation
The clarity of the presentation- quite structured in exploring the new components of the global politics syllabus. Insightful in addressing the pedagogical needs associate with the course, especially for new teachers.

Antwoord van Hachette Learning
The professional development online…
The professional development online course on the IB DP Global Politics was an excellent Initiative. Especially for the new teachers , who are still trying to understand the intricacies of this course.
Very detailed program. Really appreciate the time given by the speakers, and solving various queries from the teachers.

Antwoord van Hachette Learning
Thorough and clear overview of the book
Explanations and justifications for why…
Explanations and justifications for why the text was developed were clear. The little bits of extra effort in the text appear to be areas that will help clarify a highly conceptual course.

Antwoord van Hachette Learning
Thank you Hodder Education
This answered any questions I had about the new programme and the video will help to cascade the information.

Antwoord van Hachette Learning
A total lack of information
After I received an Order Confirmation from Hachette... total darkness. I really don't know what is going on with my order, when or IF I will receive it, how to pay for it and so on...
Poor interactive/ebook functionality
The eBooks is very awkward to use on either iPhone or iPad. Not really worth the money. The content is good but ruined by the software.
Poor Order fulfilment
I placed an order for the thinking skills as & a level coursebook, paid for both the product and shipping and in all the email was told the product is “available” (whatever that means) and that my order will be delivered “as soon as possible”. Yet my order has not been dispatched.
There was no indication that the item was out of stock when I paid, I still do not know whether the item is out of stock or not because none of my emails are being answered. Nowhere on the site does it offer an explanation as to why they don’t dispatch orders immediately after order confirmation (like almost every other company).
Poor customer service, poor user experience, lack of transparency.
Craig's Assignment Course
Craig's Assignment Course was fantastic. Very informative and educational and walked away much more confident in getting my classes through this. Very easy to book and given advance notice of location and timings. Would definitely attend a Hodder Education course again.

Antwoord van Hachette Learning
Dealing with sales team was…
Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online. It is ridiculous to not have teachers materials any other way. Most text books give the teachers the worked solutions free! The textbook has errors in the answers at the back (it happens...) but without the worked solutions it is alot of work on the teacher to find them all.
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