Hachette Learning Reviews 

1.237
•
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer

Beoordeeld met 5 van de 5 sterren

Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!

Beoordeeld met 2 van de 5 sterren

Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer

Beoordeeld met 3 van de 5 sterren

Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer

Bedrijfsgegevens

  1. Onderwijsbenodigdheden winkel
  2. Boekenuitgever

Geschreven door het bedrijf

Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
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3 sterren
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3,3

Alle reviews

(1.237)

6 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I ordered 3 books and paid for faster…

I ordered 3 books and paid for faster delivery.
When the parcel arrived only one of the 3 books that i ordered was inbthe package.
I phoned and explained and asked for the remaining 2 books.
Today i recieved a package containing only 1 of the 2 books that i was expecting.
This is ridiculous service and a waste of my time having ro ring again.
Is it so hard to deliver the 3 books ordered?
And it will arrive late ! I want a refund for the charge i paid for faster delivery

19 februari 2024
Beoordeeld met 5 van de 5 sterren

Insightful CPD

The moderator and tutor form Hodder were really accommodating with our SEND setting; they had sessions ready for staff to engage with and offered insightful CPD training. Many thanks!

8 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi Luiza - thank you for taking the time to post feedback on Trustpilot. We are glad that the sessions were so engaging and were adaptable to your setting.
Thanks
James

Beoordeeld met 5 van de 5 sterren

I am a Global Politics teacher.

It was good to see that with the new Global politics curriculum there is a new textbook published to help the teachers and the learners.
The TOK sections will help students with critical thinking, analysis and evaluation skills.
I am happy to see that there are specific case studies in this textbook.

15 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Thanks for taking the time to leave feedback on Trustpilot regarding our free Global Politics IB Diploma webinar; glad it was a worthwhile experience!
Thanks
James

Beoordeeld met 5 van de 5 sterren

The clarity of the presentation

The clarity of the presentation- quite structured in exploring the new components of the global politics syllabus. Insightful in addressing the pedagogical needs associate with the course, especially for new teachers.

15 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi David.
Thanks for taking the time to leave feedback on Trustpilot regarding our free Global Politics IB Diploma webinar; glad it was a worthwhile experience!
James

Beoordeeld met 5 van de 5 sterren

The professional development online…

The professional development online course on the IB DP Global Politics was an excellent Initiative. Especially for the new teachers , who are still trying to understand the intricacies of this course.

Very detailed program. Really appreciate the time given by the speakers, and solving various queries from the teachers.

15 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Thank you for taking the time to leave feedback regarding our IB DP Global Politics webinar - glad it was such a worthwhile session!
We will pass on the positive feedback to the authors/speakers.
Thanks
James

Beoordeeld met 5 van de 5 sterren

Explanations and justifications for why…

Explanations and justifications for why the text was developed were clear. The little bits of extra effort in the text appear to be areas that will help clarify a highly conceptual course.

15 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi Michael,
Thanks for leaving a positive review after attending our Global Politics webinar.
Glad to see that the new textbook will come in handy.
Thanks
James

Beoordeeld met 5 van de 5 sterren

Thank you Hodder Education

This answered any questions I had about the new programme and the video will help to cascade the information.

15 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi Henry,
Thanks for signing up, attending and leaving feedback for our Global Politics webinar. We hope to continue to support you with the curriculum.
Thanks
James

Beoordeeld met 1 van de 5 sterren

A total lack of information

After I received an Order Confirmation from Hachette... total darkness. I really don't know what is going on with my order, when or IF I will receive it, how to pay for it and so on...

5 februari 2024
Beoordeeld met 1 van de 5 sterren

Poor Order fulfilment

I placed an order for the thinking skills as & a level coursebook, paid for both the product and shipping and in all the email was told the product is “available” (whatever that means) and that my order will be delivered “as soon as possible”. Yet my order has not been dispatched.
There was no indication that the item was out of stock when I paid, I still do not know whether the item is out of stock or not because none of my emails are being answered. Nowhere on the site does it offer an explanation as to why they don’t dispatch orders immediately after order confirmation (like almost every other company).
Poor customer service, poor user experience, lack of transparency.

2 februari 2024
Beoordeeld met 5 van de 5 sterren

Craig's Assignment Course

Craig's Assignment Course was fantastic. Very informative and educational and walked away much more confident in getting my classes through this. Very easy to book and given advance notice of location and timings. Would definitely attend a Hodder Education course again.

2 februari 2024
Review zonder uitnodiging
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Antwoord van Hachette Learning

Thank you so much for taking the time to share your positive experience with Craig McLeod's Assignment Course! We're thrilled to hear that you found it not only informative and educational but also confidence-boosting for your classes. It's fantastic to know that the booking process was smooth for you too. We look forward to welcoming you to a future event.
Thanks
James

Beoordeeld met 3 van de 5 sterren

Dealing with sales team was…

Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online. It is ridiculous to not have teachers materials any other way. Most text books give the teachers the worked solutions free! The textbook has errors in the answers at the back (it happens...) but without the worked solutions it is alot of work on the teacher to find them all.

13 maart 2023

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