Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer
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Lees wat reviewers zeggen
Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!
Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer
Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.
Contactgegevens
50 Victoria Embankment, EC4Y 0DZ, London, Verenigd Koninkrijk
- hachettelearning.com
3,3
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Login Credentials Aren't Working
Hi, I gave a one star rating because I need someone to return my email to get assistance logging in. I tried to follow the directions for resetting the password for my account according to the email I was sent, but the reset doesn't work for me.
26 januari 2024
Really helpful and professional
26 januari 2024
The full and comprehensive teacher…
The full and comprehensive teacher guide and the alignment with the Cambridge framework.
12 december 2023
I still can't get my eBook which I…
I still can't get my eBook which I bought a week ago - every link / site / url ...useless
23 januari 2024
Marking A Level RS
Fantastic course- really helpful and Chris was great at explaining/demystifying levels and answering any questions we had. Nice to meet other teachers teaching the same course too.
24 januari 2024
Review zonder uitnodiging
Antwoord van Hachette Learning
Thank you for taking the time to leave a Trustpilot review regarding our OCR A-level Religious Studies event with Chris Eyre. Very glad to hear that the workshop was extremely useful - we look forward to welcoming you to another event this year. Thanks, James
Keith was great !!
23 januari 2024
Review zonder uitnodiging
Antwoord van Hachette Learning
Thanks for leaving a comment regarding Keith Milne's sessions at the AQA A-level Tudors Student Conference - we hope you enjoyed all of the talks.
My school is paying for the service and…
My school is paying for the service and the majority of students can't even login to it! Apparently the support team was meant to add each student email individually and they won't do it because it's time consuming so we are paying for nothing. Very disappointing.
8 november 2023
The subscription was not moved over to…
The subscription was not moved over to boost and we were not informed that the subscription was being offered through a different website.
16 januari 2024
Antwoord van Hachette Learning
Thank you for your review. We did send multiple communications out about the move but we also appreciate these can sometimes end up in spam folders so we are sorry that you hadn’t been aware of the change. We also appreciate that switching to a new platform does bring challenges for users, especially when you loved the old version, but we are confident with the right support from us that you will love Boost too. We are here to help, so please get in touch with our support team about any challenges you are facing in the move from My Rising Stars: https://help.hoddereducation.co.uk/hc/en-gb/requests/new
Effecient assistance and great service.
12 januari 2024
No feedback on the complaint
The books haven't arrived yet. (30/1/2024)
Hi
I ordered four books on Nov 29, 2023, but they haven't arrived. I have been emailing your company many many times but nobody has replied to me.
Please see the details below.
Order reference: 734032 / Invoice Number: 9002476830 / ASN Delivery Number: 8001971671
9781510451520
Edexcel International GCSE (9-1) Biology Student Lab Book: Exam practice and further application
Paperback / softback
£4.99
9781510405660
Edexcel International GCSE Physics Workbook
Paperback / softback
£7.99
9781510405653
Edexcel International GCSE Biology Workbook
Paperback / softback
£7.99
9781510405622
Edexcel International GCSE Chemistry Workbook
Paperback / softback
£7.99
My second school semester starts today and I need the books for my lessons urgently.
Please check and advise by return ASAP.
Thank you very much.
Regards,
Gladys
29 november 2023
Over priced ebooks and poor app.
Over priced ebooks and the login system didn't work. And the iPad app doesn't even allow split screen. For £7.50 per year per book, I would expect a lot more.
10 januari 2024
Quick and easy
9 januari 2024
It does not work
I have tried using this reader on all my devices - desktop, MacBook, iPhone, iPad and it hasn't worked on any of them. I did email and Marta Filipowicz replied with instructions to try and work the app. Nothing worked. I would really like a refund.
22 november 2023
So many discrepancies with orders not…
So many discrepancies with orders not being delivered for both online products and physical books
22 november 2023
Very impressed with the speed of the…
Very impressed with the speed of the delivery and I was kept in the loop with the whole delivery.
19 november 2023
Fast delivery and friendly service!
27 december 2023
It was great services especially in…
It was great services especially in terms of responses and updating me on my purchase. However, I would have loved if there could be an indication of expected day of delivery- I was hoping i would be able to see that during checkout. Minus that, I have been updated on where the product is and tracking has been so easy.
20 december 2023
The textbook helps the learning process
The textbook is attractively produced and well written and the Hodder website has answers to the reinforcing questions. The package of booklets is valuable for self-study at home and for reinforcing classroom lessons. Ordering is easy, quick and efficient.
10 november 2023
I had some issues in downloading my…
I had some issues in downloading my books, but I got a quick and efficient support from the help desk. However it is a pity that the new purchased books are not automatically available on the app.
18 december 2023
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