Hachette Learning Reviews 

1.237
•
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer

Beoordeeld met 5 van de 5 sterren

Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!

Beoordeeld met 2 van de 5 sterren

Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer

Beoordeeld met 3 van de 5 sterren

Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer

Bedrijfsgegevens

  1. Onderwijsbenodigdheden winkel
  2. Boekenuitgever

Geschreven door het bedrijf

Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
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3 sterren
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3,3

Alle reviews

(1.237)

6 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

Your customer service can be improved

Your customer service is awful.
We purchased a book by mistake, I have sent an email to you explaining the situation, and never got an answer. I know the email was received and read.

Update: they finally reimbursed it, so I will increase my rating of their service.

8 december 2023
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Antwoord van Hachette Learning

Hello, we're sorry to hear that you've experienced issues getting in contact with us. We understand how frustrating this can be and we apologise for any inconvenience. Please email us at trustpilot@hoddereducation.co.uk and we'll make sure to get this issue resolved promptly.

Beoordeeld met 5 van de 5 sterren

Amazing Politics A Level Training

Amazing Politics A Level Training

I really learnt a lot of useful tips which are not only high quality tips but also realistic (which of course is so important in our profession as teachers). Lots of resources shared within the session and useful goodies to take away with us at the end. Thank you!

30 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Thank you for taking the time to leave feedback for our A-level Politics workshop! We are delighted that the event was useful and realistic. We hope to welcome you to another Politics workshop or one of our Student Conferences in 2024.
Thanks
James

Beoordeeld met 5 van de 5 sterren

Fabulous Criminology conference

Fabulous conference - really interesting day with some terrific speakers and great engaging and interactive content

30 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi Suzanne,
Thank you for taking the time to provide feedback for our Criminology conference - great to hear that you found the content and speakers engaging!
Thanks
James

Beoordeeld met 2 van de 5 sterren

We have been loyal users of the Rising…

We have been loyal users of the Rising Stars book for the past 10 years, and it has been an invaluable resource for us. However, we are disheartened to learn that the recent changes to the online platform have resulted in the book being viewable only until 2030. This expiration date seems unfair to us, considering the significant investment we made in purchasing the material. We kindly request that you reconsider this decision or provide alternate solutions, such as extending access or offering discounted updates. We greatly value the content of the book and hope to continue benefiting from it for years to come.

24 oktober 2023
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Antwoord van Hachette Learning

Hi there, thanks for your feedback. We take your comments very seriously and would love to discuss this further with you to make sure you are getting the most out of our services. Please email us at trustpilot@hoddereducation.co.uk and we will be in touch as soon as possible.

Beoordeeld met 5 van de 5 sterren

Valuable experience

Great speakers, very valuable- I got loads of notes and case studies for my alegro geography next summer

29 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi Sydney, thank you for taking the time to leave feedback for our Hazards Student Conference. Glad to hear the day was valuable and you took away a wealth of notes and case studies.
Thanks
James

Beoordeeld met 4 van de 5 sterren

Well organised....accurate descriptions.....efficient

The conference was accurately advertised and well organised throughout the day. We had a couple of queries and our emails were quickly answered. The inclusion of the telephone number was useful, so we could let the venue know that we might be late

28 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Dear Joanne,
Thank you for taking the time to complete feedback for our Student Conference. It's great to hear that all went to plan and it was a well organised event. We strive to ensure all of the information we provide for our events is clear and easy to access so great to read that the inclusion of the phone number in case you were running late was of use.
Thanks
James

Beoordeeld met 5 van de 5 sterren

it was an interesting and unique…

it was an interesting and unique conference. I was able to listen to two personal stories ( criminology ) which allowed me to see cases from different perspectives.

28 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Thank you for taking the time to leave feedback about our Criminology Student Conference! Glad that the experience was interesting and it was useful to hear real life stories from different perspectives.
Thanks
James

Beoordeeld met 4 van de 5 sterren

Psychology Student Conference

Attended the Psychology Student Conference and the students had a great experience! The atmosphere was lively, featuring insightful talks—particularly enjoyed the discussions on Revision and Accent Bias. Comfortable seating, though some projector adjustments and managing outside noise could enhance the overall experience. Looking forward to future events!

22 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hello,

Thank you for taking the time to complete feedback on Trustpilot and sending extra insightful feedback via email! We are incredibly proud to hear that the conference was a great experience! We will note down the adjustments to the venue to improve the day.

Thanks
James

Beoordeeld met 2 van de 5 sterren

Late change of high profile speakers…

Late change of high profile speakers (which was the major reason for selecting the conference) and only once tickets had been confirmed and were no longer refundable. EWT did not go much beyond A Level specification, Social Media talk interesting, but not much Psychology in it and much was more ‘common sense’ than anything else and rather repetitive. Revision techniques contained some Psychology, but at a pretty basic level, again, nothing new here for our students. 'Accent' talk was excellent and the best of the 4 and the only real ‘enrichment’ session. Shorter sessions with a larger range of topics covered and with more Psychology would have been better. Venue really excellent.

22 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Dear Naomi,
Thank you for completing feedback for our Psychology Student Conference. We were too disappointed that 2 of our original line-up couldn't present for us due to a clash in diaries. I appreciate your thoughts for next year's conference, especially the students' preference for shorter lectures with a sharper focus. It's always valuable to have input from participants to enhance future events.
We hope we can welcome you and your school at a future Hodder Education event soon.
Thanks
James

Beoordeeld met 5 van de 5 sterren

Experienced speaker with practical advice.

Breakfast was more than just pastries and refreshments throughout the day were good.
Most importantly Jan knew what she was talking about and her knowledge and advice were readily applicable to the classroom. Also she did not let the IT technical failings knock her off course.

23 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Dear Dai,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our trainer, Jan Hayes, to be knowledgeable and practical in her advice. It's great to know that the breakfast and refreshments provided by the venue added to your overall positive experience.

We appreciate your recognition of Jan's resilience in the face of technical challenges. It's crucial to us that our events remain valuable, even when technology throws a curveball.

We look forward to welcoming you at one of our events in 2024.
Thanks
James

Beoordeeld met 3 van de 5 sterren

Reading Support

Students enjoy the stories and I find they are engaged. The testing material and half-term tracking in Rocket Phonics is excellent. Some older students working on Supernova and Astros, though mark their books as a completed task and I know they haven't finished.

I still wish the i-pad experience would be easier for the little ones!!

Digital Support are always so prompt in replying and supportive.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Really useful experience, great resources and support

17 november 2023
Review zonder uitnodiging
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Antwoord van Hachette Learning

Hi Mollie,
Thank you for taking the time to leave feedback on our A-level Sociology event (November 2023). I'm glad the session delivered by Jannine Jacobs-Roth was useful and had great resources.

I hope we can welcome you to another CPD event with Hodder Education in 2024!

Thanks
James

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