Very disappointing experience with Hachette Learning. I paid for my books and also paid substantial delivery costs, yet the delivery company is refusing to deliver them because of an additiona... Toon meer
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Very useful platform and even more useful staff. Mo is particularly helpful and is always so quick to reply and help with any queries!
Initial support was great, however as soon as we placed the order everything that could go wrong did. There is no telephone support, and 'tickets' take over a week to be responded to. Tests were not... Toon meer
Dealing with sales team was frustrating. We were not interested in online platform, but didn't know that the only way you can get access to any teacher resources was to pay $800 to access online.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.
Contactgegevens
50 Victoria Embankment, EC4Y 0DZ, London, Verenigd Koninkrijk
- hachettelearning.com
3,3
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1K reviews
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David Redfern made my day
David Redfern made my day, proper proper good lad with a good bit of banter.
Some would call him the ‘King of Banter’.
24 november 2023
Review zonder uitnodiging
Antwoord van Hachette Learning
Hi Harry,
Thanks a ton for your review! Forget tsunamis, volcanoes, and earthquakes; it sounds like we might need a hazard warning for David's banter!
We hope the conference overall was both educational and entertaining for you and your peers.
Thanks
James
Delivery came very quickly
16 oktober 2023
really approachable
really approachable
need more grade 9 exemplars we need to be able to see what a complete answer looks like as support booklet was useful but could have gone a step forward
22 november 2023
Review zonder uitnodiging
Antwoord van Hachette Learning
Dear Ravinder,
Thanks for your positive feedback! We appreciate your suggestion about providing more Grade 9 exemplars. Your point about wanting to see complete answers for better clarity is well-taken. We're committed to enhancing our support materials at our CPD events, and your input is invaluable in guiding us forward.
Thanks,
James
Very interesting topics covered they…
Very interesting topics covered they enabled my student to see how psychology can be used in practice. But having back to back lectures with only one break meant students didn't receive all the gems available to them.
22 november 2023
Review zonder uitnodiging
Antwoord van Hachette Learning
Thanks for taking the time to leave feedback on our Psychology Interest Day! We're thrilled to hear that the topics covered provided valuable insights into the practical applications of Psychology.
We appreciate your observation regarding the schedule. Moving forward, we'll aim to optimise the schedule to ensure a more balanced experience, allowing students to fully digest and engage with the wealth of knowledge presented.
Thanks
James
Good customer service
Rep very knowledgeable and very helpful. Just started trial but if books are a good reflection then the resources should be good.
10 oktober 2023
If there's another supplier, go for it
My parcel with 4 books, the lot just under £100 arrived in a package that was so little, one side wasn't covered at all, it couldn't be closed, just holding with tape.
It had rained, you can imagine the state of the cardboard and the books.
Two of the work books had their covers completely torn due to whoever decided that it was the right recipient.... Very odd.
All arrived late despite me paying extra for fast delivery.
In all fairness a terrible experience.
10 oktober 2023
Very professional
Very professional. I have had some trouble with the delivery, but they cared about and solved it.
9 oktober 2023
After more than two weeks of order
After more than two weeks of order, I have not received my books and don't even know when I am going to receive it. I sent email to ask but it was forwarded to another mailbox and have not received any responses after several follow up. It is very bad service.
2 november 2023
I ordered a electronic book (Reference…
I ordered a electronic book (Reference #710430) on August 23, 2023 and we have not received the code for the book. I have sent emails and was assured that it would be forthcoming. It is now November 17, 2023 and we still have not received the book.
23 augustus 2023
There are consistently problems with…
There are consistently problems with invoices. I just realised that something we have paid for since August has not been accessible.
17 november 2023
Always a flawless order which arrives…
Always a flawless order which arrives in good time. Reps. are very helpful.
6 oktober 2023
Very insightful delivery by Chris and…
Very insightful delivery by Chris and an excellent set of resources for use in the classroom. Highly recommended.
15 november 2023
Review zonder uitnodiging
Antwoord van Hachette Learning
Dear Tom,
Thank you so much for your positive review! We're delighted to hear that Chris Eyre's delivery was insightful and that you found the resources provided excellent for classroom use.
Your recommendation means a lot to us, and we're thrilled that you had a valuable experience at our OCR A-level Religious Studies event.
Thanks
James
Excellent course (Aiming for A/A* in A…
Excellent course (Aiming for A/A* in A Level RS). Very relevant with some excellent ideas. Very calmly and patiently delivered too.
15 november 2023
Review zonder uitnodiging
Antwoord van Hachette Learning
Dear John,
Thank you for taking the time to leave feedback on our OCR A-level Religious Studies event (November 2023). I'm glad the session delivered by Chris Eyre was useful and had great ideas.
I hope we can welcome you to another CPD event with Hodder Education in 2024!
Thanks
James
Long
It took way too long to just order an eBook and it made me redo the payment multiple times, so I'm worried I've accidently bought multiple copies.
15 november 2023
Simple and quick ordering.
13 november 2023
The service was great and the programme…
The service was great and the programme itself was really useful. Plenty of breaks which was nice and the group size was great as it allowed us to ask all our questions. Excellent overall.
9 november 2023
Review zonder uitnodiging
Antwoord van Hachette Learning
Thank you for taking the time to leave a review for one of our CPD events!
Companies don't care that they encourage lying, it seems.
I am not pleased at all that companies such as Hodder force customers to wade through lengthy terms and conditions, or else lie, before they will allow one to purchase. I would much prefer just being asked to tick a box saying I accept the conditions.
10 november 2023
Not what was advertised.
No additional resources. No knowledge tests, editable lessons or course planner as suggested as a feature when you follow the link on the website. Basically just an online version of the textbook that you can annotate.
10 november 2023
Extremely helpful and quick in sorting…
Extremely helpful and quick in sorting my issue.
9 november 2023
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