Paige Harris, the Relationship Manager always gives her best to keep clients in the loop. Near or far she makes me feel like I matter to the company however small an investor I am. My three years with... Toon meer
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The Company is so straightforwardly easy to contact and, Lo!, one finds a human answering the phone!! I would single out Paige Harris and her wonderful Customer Service team.
We were treated like part of this wonderful family. Fantastic experience, being guided through the Spirit Library, and sampling some excellent whiskies and gins. Listening to the history of the... Toon meer
Bedrijf heeft geantwoord
Reiss has been so very engaging and respectful towards us, giving the most suitable investments best suited to our situation. He is very knowledgeable and patient, giving us all the time we needed wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hackstons are redefining the luxury tangible goods market, offering a taste of excellence through curated collections of rare whiskies, fine wines, and exclusive spirits. Founded on cask whisky ownership, our business allows clients to explore whisky as both a consumable and an investment. We offer a full range of services, from cask ownership to bottling and resale, making us a one-stop destination for collectors and investors alike. Our newly opened flagship store in Knightsbridge, London, provides an immersive retail experience, with bespoke tastings and expert guidance on building your spirits portfolio. Visit us in-store or online to discover our premium offerings and enjoy a personalised, unforgettable experience.
Contactgegevens
30 St Mary Axe, EC3A 8BF, London, Verenigd Koninkrijk
- 020 3307 0410
- info@hackstons.com
- hackstons.com
4,8
Uitstekend
392 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Professional, efficient and personal service
I've had an excellent experience with Hackstons so far. I recently signed up as a client and have bought my 1st barrel.
My account manager, Sam has been excellent. He is well informed, well engaged and always happy to answer any questions I have. The fact that they provide more information than needed gives a sense of comfort that they know what they are doing.
Time will tell how my assets perform and how the company engages when I wish to sell, but I am very optimistic and look forward to doing more in the future with them
16 maart 2024
Antwoord van Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Smooth Sailing
As this is my first time investing in Whiskey, Yinka has been an absolute pleasure working. His expertise and guidance have been invaluable. He was very patient with me and always went the extra mile to make sure I understood everything and made me feel confident in my decision. Thanks to him and Hackstons my journey into whiskey investment has been smooth sailing. Highly recommended
12 maart 2024
Review zonder uitnodiging
Antwoord van Hackstons
Hi Vincent,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Yinka, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Outstanding so far
So, I’ve spoken with a number of staff at Hackstone’s, all of who have been polite and professional. Information was always communicated in a timely fashion and staff ensured I knew what was going on at every step of the journey. Faultless!
14 februari 2024
Review zonder uitnodiging
Antwoord van Hackstons
Hi Adam,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Sam was very helpful thru everything…
Sam was very helpful thru everything and I am very pleased with my investment. I might invest more in the future if It feels right.
29 februari 2024
Antwoord van Hackstons
Hi Anneli,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
So far, a great experience
So far, a great experience, having been looking at making an 'unusual' investment recently. Sam has been straightforward to deal with and is good at keeping things simple. We will see in 5-10 years how things progress! The KYC chat was good and set out some insights and plans going forward so feel fairly looked after.
19 februari 2024
Antwoord van Hackstons
Hi Manuk,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Buying whiskey is a hard decision to…
Buying whiskey is a hard decision to make as you are buying something that you can’t see or touch as you only get a piece of paper for you money
So it is important to have someone good to be able explain all to you
24 januari 2024
Antwoord van Hackstons
Hi Nigel,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Absolutely excellent!
Max gave enthusiasm, time, attention and energy. He was informative and generally knowledgable about everything concerned with whiskey. I feel confident that he is my account manager going into the future,
18 januari 2024
Antwoord van Hackstons
Hi Christine,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Max, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Max at Hackstons is very personable and…
Max at Hackstons is very personable and I might add a good salesman!!……but I feel as a client Hackstons are communicative and despite your many customers I have found your approach to be warm and respectful and be seen as an individual.
I hope between us all we do well!!
Best wishes
Jane
19 januari 2024
Antwoord van Hackstons
Hi Jane,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Max, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Attention to detail
Attention to detail, knowledgeable, personable. Yet to see whether the investment is fruitful, but I remain optimistic.. 5 years is long to wait but it’s part of the deal with this product .. lots of enjoyable parties in the meantime..
15 december 2023
Antwoord van Hackstons
Hi Kenneth,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
They are straight forward and easy to…
They are straight forward and easy to deal with.
12 december 2023
Antwoord van Hackstons
Hi Trevor,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Nice People, nice work
Sam has helped me with purchasing a whiskey cask for investment. He is really helpful and works swiftly. We had a nice conversation, and he has given all the necessary information.
20 december 2023
Antwoord van Hackstons
Hi Mozes,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Good people
Good people, un-pushy, very informative, patient, easy to complete the purchase. Time only will judge the validity of their recommendations.
14 december 2023
Antwoord van Hackstons
Hi Alan,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Invest in whiskey
When it comes to investment or trading of whiskey Hackstones is a perfekt partner to start with. They have all the knowlege and a 24/7 support. I feel secure with my new bussines partner.
13 december 2023
Antwoord van Hackstons
Hi Daniel,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Ricki was so helpful
29 november 2023
Antwoord van Hackstons
Hi Geoff,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Ricki, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Relationship Building to understand the Customer
I’ve now been dealing with Ricki from Hackstons coming up to 2 years. I see this as a long term investment and as such, what’s important to both parties is truly understanding each other. Ric really has understood what I need out of this investment and has therefore supported me in cherry picking the right casks for my portfolio. The team at Hackstons all work hard on the relationships that they nurture and this is what puts them head and shoulders above the competition.
3 december 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Antony,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Ricki, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
A great help
Working with Chris at Hackstons has been excellent, and I've bought two casks through them now. It feels like I'm being approached with good opportunities, without feeling like I'm pressured if it isn't right for me. I initially declined on my last purchase, but situations changed and Chris was still able to secure me the last cask so I didn't miss out. Great stuff!
1 december 2023
Antwoord van Hackstons
Hi Mark,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Chris, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Whiskey investments with hackstons
The team at Hackstons are very knowledgeable and professional and work at the highest standards to ensure that they provide the information that you require to make the best investment for you individual needs
29 november 2023
Antwoord van Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Brilliant company to do business with
Great update on whisky news worldwide, total professionalism throughout, great to do the business with. Glad to be Hackstons family.
21 november 2023
Antwoord van Hackstons
Hi Prakash,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Watch Sourcing
Chris at Hackstons recently sourced me a watch and it was a brilliant service. I had the watch on my wrist within a week of our initial chat and even celebrated unboxing it with a whisky in the office. Thanks again
8 november 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Struan,
thank you for taking the time to leave a review, we really appreciate it! We're delighted to hear you had a great experience with Chris, and that you're happy with your new watch! We look forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Antwoord van Hackstons
Hi Simon,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Max, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
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