Paige Harris, the Relationship Manager always gives her best to keep clients in the loop. Near or far she makes me feel like I matter to the company however small an investor I am. My three years with... Toon meer
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Lees wat reviewers zeggen
The Company is so straightforwardly easy to contact and, Lo!, one finds a human answering the phone!! I would single out Paige Harris and her wonderful Customer Service team.
We were treated like part of this wonderful family. Fantastic experience, being guided through the Spirit Library, and sampling some excellent whiskies and gins. Listening to the history of the... Toon meer
Bedrijf heeft geantwoord
Reiss has been so very engaging and respectful towards us, giving the most suitable investments best suited to our situation. He is very knowledgeable and patient, giving us all the time we needed wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hackstons are redefining the luxury tangible goods market, offering a taste of excellence through curated collections of rare whiskies, fine wines, and exclusive spirits. Founded on cask whisky ownership, our business allows clients to explore whisky as both a consumable and an investment. We offer a full range of services, from cask ownership to bottling and resale, making us a one-stop destination for collectors and investors alike. Our newly opened flagship store in Knightsbridge, London, provides an immersive retail experience, with bespoke tastings and expert guidance on building your spirits portfolio. Visit us in-store or online to discover our premium offerings and enjoy a personalised, unforgettable experience.
Contactgegevens
30 St Mary Axe, EC3A 8BF, London, Verenigd Koninkrijk
- 020 3307 0410
- info@hackstons.com
- hackstons.com
4,8
Uitstekend
392 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very professional service
Very patient and understanding
Explained everything so I understood
Friendly and helpful
31 oktober 2023
Antwoord van Hackstons
Hi Julie,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
The service is excellent
The service is excellent, personal, understanding and educational. Happy to move at a pace I’ve been comfortable with thoroughout
26 oktober 2023
Antwoord van Hackstons
Hi Steven,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Antwoord van Hackstons
Hi Erik,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons and our team, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Antwoord van Hackstons
Hi Grant,
Thank you so much for taking the time to leave a review, we really appreciate it. It's great to hear you've had a positive experience with Hackstons and benefitted from the team's knowledge of the whisky market! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Chris did a great job finding the right…
Chris did a great job finding the right cask for me to begin my whisky-journey
17 oktober 2023
Antwoord van Hackstons
Hi Tim,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Chris, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Chris has been a great guide to date…
Chris has been a great guide to date through the process. Highly recommend the company and in particularly Chris himself.
19 oktober 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Andy,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Chris, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
I was invited to attend the recent…
I was invited to attend the recent Hackstons client event in Glasgow which was an amazing weekend!
It was great to meet the Hackstons team & clients & network with like minded people.
I met my new account manager Bilal at the event and he was very welcoming, personable & knowledgable.
Bilal & the team went out their way to entertain & look after us all. A brilliant experience with a perfect mix of knowledge, education & socialising & entertainment.
Bilal offers continuous support through his extensive knowledge & keeps me up to date with the whisky industry. Regular updates, developments & projections helps keep me in pace with this fascinating industry & investment strategy. Much appreciated!
6 oktober 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Alexander,
Thank you so much for taking the time to leave such a brilliant review, we really appreciate it! It's great to hear you've had a positive experience with Bilal and that you thoroughly enjoyed the recent Glasgow trip. We look forward to working with you moving forward!
Many thanks,
Hackstons - Sam
Glen is the man
Glen is the man. Helpfull friendly and a gent.
18 oktober 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Thomas,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Glen, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
the correspondant I spoke with was very…
the correspondant I spoke with was very patient, my English is not so fluent even if I understood what was said, I hesitate on some answers.
17 oktober 2023
Antwoord van Hackstons
Hi Joel,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
THE BEST EXPERIENCE
This is the second review I have written because in my view things have gone from good to great in a very short space of time . I was fortunate enough to be invited to their Glasgow event last week the Hackstons team who hosted this event were excellent putting us first and ensuring we had a great weekend they could not be faulted and on reflection this is how they run the business ensuring every client is the most important the company has. No question is a silly question the knowledge these guys have is second to none can't recommend them high enough
15 oktober 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Paul,
Thank you so much for taking the time to leave such a brilliant review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far and that you enjoyed the recent Glasgow trip. We look forward to continuing to work with you!
Many thanks,
Hackstons - Sam
Great friendly service
25 september 2023
Antwoord van Hackstons
Hi Mike,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Good and prompt service
26 september 2023
Antwoord van Hackstons
Hi Ravi,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Not the best company I have dealt with…
Not the best company I have dealt with but everyone to their own ,this market has had its controversy in the past and not for me
28 september 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Nick,
While business is of course important to us, the wellbeing of our team is of paramount importance to us, and we have a duty of care for every single team member. Unfortunately, your attempts to persistently get in contact with one of our young female admin team members (incidentally the youngest member of the Hackstons team), made her feel very uncomfortable. We spoke to you openly about this and asked you politely to stop.
If this conversation was unpleasant for you, and in turn was the catalyst for your review then that is of course unfortunate, but we stand by our approach to this situation as ensuring our team members feel safe and comfortable at work will always be a priority for us. We have kept a documented record of all conversations as well as notified our company legal team as harassment of any kind will not be accepted by us.
Many thanks,
Hackstons
My finances were complicated but Rich…
My finances were complicated but Rich helped me sort things out and gave me good advice.
I have become very interested in investing in whisky and hope to buy more at a later date.
Kate Q
19 september 2023
Antwoord van Hackstons
Hi Kate,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Richard and we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
A great
A great, personalised service with face to face meetings to give you the confidence in your investment.
11 september 2023
Antwoord van Hackstons
Hi Graham,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Ricki was pro-active and responsive
Ricki was pro-active and responsive. He also demonstrated interest, enthusiasm and a good knowledge of his product providing several options and working with me to find a product that suited my requirements.
11 september 2023
Antwoord van Hackstons
Hi Viv,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Ricki and we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Good clear information and advice
Good clear information and advice. Everything explained in simple terms and sales staff friendly and quick to respond to queries.
4 september 2023
Antwoord van Hackstons
Hi Kieran,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Antwoord van Hackstons
Hi Tim,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Richard, and we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Richard gave us fantastic advice while…
Richard gave us fantastic advice while also being very professional and understanding that this was personally my first investment with Whisky or any area outside of property or bonds.
Cannot thank him enough for the way he assisted. We will be increasing our portfolio in the coming months as we liquidate other assets. Thank you once again.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Hackstons
Hi Chai,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Richard, and we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Great
Have been dealing with Max for the last year. He is very informative and helpful I’m totally happy with my investment and the information provided.
20 juli 2023
Antwoord van Hackstons
Hi Michelle,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Max, and we will be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
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