Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DPD lost one of the packages in transit. Halite sorted out a replacement with no fuss and it arrived a few days later. Good customer service, and a great price too.
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Toon meer
Bedrijf heeft geantwoord
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contactgegevens
42 Wilbury Way, SG4 0AP, Verenigd Koninkrijk
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Uitstekend
211 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent product at a very reasonable…
Excellent product at a very reasonable price- I was paying a lot more previously from a local supplier!!
Great customer service- when I have had any queries or questions they are answered quickly - so far very happy with my 3m subscription - would recommend.
14 maart 2025
Review zonder uitnodiging
Antwoord van Halite Salts
Thanks so much for your kind review! We're really glad to hear you're finding great value in our product and that our customer service has been helpful. It's brilliant to know you're happy with your 3-month subscription so far — we truly appreciate the recommendation! If there's ever anything else you need, we're always here to help.
Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Still waiting for a refund
Still waiting for a refund, be wary of this company. The subscription doesn't notify in advance and is processed the same day so if you've forgotten about it (not uncommon on the 3 month subscription) it'll dispatch on the same day without a chance to stop it. I did contact Halite Salts on the same day and was told they would stop it being dispatched but this didn't happen. They then ignored my messages and finally called last Friday to say they had "requested the offshore admin team to process my refund which should be done in 48 hours" this never happened and i'm still waiting. They told me to keep the product and they'd give me a full refund, although I wish i'd now returned to sender.
I've been forced to contact my card provider to deal with the refund.
25 februari 2025
Antwoord van Halite Salts
Dear Jamie,
We sincerely apologise for the way your refund was handled and fully accept responsibility for the mistakes on our part. You should never have had to chase us for this, and we deeply regret the frustration and inconvenience this has caused you.
Our intention was always to resolve this promptly, but we clearly failed to follow through as we should have. This is not the level of service we strive to provide, and we take your feedback very seriously. We have now processed your refund in full, and you should have received an email confirmation of this. If you have not received it, please let us know, and we will ensure it reaches you.
Additionally, we recognise that our subscription service did not provide adequate notice before renewal. We are now implementing changes to ensure customers receive more advanced notice before a subscription payment is processed.
Once again, we are truly sorry for your experience, and we greatly appreciate your honest feedback. If there is anything else we can do to make this right, please do not hesitate to contact us at info@halitesalts.co.uk.
Best regards,
The Halite Salts Team
Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Very good value
Very good value. Prompt dispatch. Well packaged.Very good customer service.
24 februari 2025
Antwoord van Halite Salts
Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with
Antwoord van Halite Salts
Dear David,
We sincerely apologise for not responding to your email in a timely manner. That was not the level of service we aim to provide, and we deeply regret any frustration this caused.
I can confirm that we have now replaced the broken salt blocks. We appreciate your patience and understanding, and we truly value your business.
If there is anything else we can do to assist you, please don’t hesitate to reach out. We hope to serve you again in the future and provide a much better experience.
Best regards,
Ollie Weston
Director, Halite Salts
Order late and short
Ordered 2 25kg bags, delivery was a day late and only 1 bag delivered, still waiting to hear where 2nd bag is
30 januari 2025
Antwoord van Halite Salts
Dear Harry,
We sincerely apologise for the issues with your order and for not responding to your emails in a timely manner. Unfortunately, DPD lost one of the bags in transit, and we regret that this was not resolved as quickly as it should have been.
I can confirm that we have since replaced the missing bag of salt and that I personally called you to apologise for the mistake. We truly appreciate your patience and understanding throughout this process.
We value your business and hope to have the opportunity to serve you again in the future, providing the level of service that you rightfully expect. If there is anything further we can do to make this right, please don’t hesitate to reach out.
Best regards,
Ollie Weston
Director, Halite Salts
First time using Halite Salt and Very…
First time using Halite Salt and Very pleased with the speed of delivery unlike some companies where it takes a month or more.
Hopefully it’s not a one off and it will be the same delivery speed if I subscribe to them.
Well done Halite I will recommend to friends and families. 👍👍👍
29 januari 2025
Antwoord van Halite Salts
Thank you for your thoughtful review! We're delighted to hear you were pleased with our fast delivery—we pride ourselves on getting orders out quickly. Rest assured, our commitment to speed and reliability is here to stay! We’d love to have you as a regular customer, and we truly appreciate your recommendation. See you again soon! 👍😊
Antwoord van Halite Salts
Thank you for your fantastic review! We’re thrilled to hear you were happy with the quality, speed of delivery, packaging, and pricing
Prompt service .
29 januari 2025
Antwoord van Halite Salts
Thank you for your feedback! We’re glad you were happy with our prompt service
Antwoord van Halite Salts
Thank you for your review! We're pleased to hear you found our prices competitive and delivery speedy. We appreciate your support and hope to serve you again soon!
Antwoord van Halite Salts
We really appreciate your kind words! Providing great after-sales service is a top priority for us, and it's fantastic to hear we met your expectations. Thank you for your recommendation!
great service and good commutations
great service and good commutations
will use again
27 januari 2025
Antwoord van Halite Salts
Thank you for your review! We're glad you appreciated our service and communication. We look forward to serving you again soon!
Antwoord van Halite Salts
Thanks for your feedback! If there's anything we can do to make your experience even better next time, let us know—we’re always looking to improve!
The salt blocks delivered damage 👎🏻
2 januari 2025
Antwoord van Halite Salts
Dear Mr Kawa,
I sincerely apologise that your salt blocks arrived damaged. This is not the experience we want our customers to have, and I completely understand your frustration.
I appreciate the opportunity to speak with you over the phone and apologise personally. As mentioned, please do reach out to me when you next need salt, and I will ensure we make this right for you.
Thank you for your patience, and I truly hope we can provide you with a much better experience in the future.
Best regards,
Ollie Weston
Director, Halite Salts
Antwoord van Halite Salts
Thanks for your review! We're glad you’re happy with the fast delivery and quality of our product. We appreciate your support and look forward to serving you again!
Antwoord van Halite Salts
Thank you for your kind words and for taking the time to leave a review! We're delighted to hear you were pleased with the product and the speedy delivery. Your satisfaction means a lot to us, and we hope to serve you again soon!
Antwoord van Halite Salts
Thank you for your great feedback! We're thrilled to hear you found the ordering process easy, appreciated our quick delivery, and value our pricing. Your satisfaction is important to us, and we look forward to serving you again soon!
Antwoord van Halite Salts
Thank you for your feedback! We're so pleased to hear you were happy with our prompt delivery. We appreciate your support and look forward to serving you again in the future!
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