I love coming back to Hampers with Bite for many of my gifts. They are packages beautifully and are quality gifts at affordable prices. Always receive amazing compliments on these packages. Thank you... Toon meer
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Lees wat reviewers zeggen
Have ruined my mother's Mother's Day! Ordered on Wed and was able select delivery as the Friday before. Checked con note today - the delivery date- only to see that its not even in the same state yet... Toon meer
Bedrijf heeft geantwoord
Only leaves the delivery now to take place without fault and it is the perfect experience. Talk about putting in your thumb and pulling out a plumb, I don't need any other gift hamper service, their... Toon meer
Affordable prices + (they also had discount codes for Valentine’s Day which was good. ) Good variety of products and loved the packaging. Delivery arrived early in the morning just in time for Vale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hampers with Bite is a professional gift hamper service, specialising in gifts for all corporate, Christmas, and personal requirements. We are very proud of our products and service, and always welcome feedback.
Contactgegevens
55 Victoria St, 3065, Fitzroy, Australië
- 1300795802
- customerservice@hamperswithbite.com.au
- hamperswithbite.com.au
4,3
Uitstekend
3K reviews
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Birthday gift
Fantastic service. Bought for friends birthday. Quality products and such a wide range of choices. Thanks for the hassle free service.
29 april 2025
Review zonder uitnodiging
Antwoord van Hampers With Bite
Thank you so much for your kind words! We're thrilled to hear you enjoyed the range and quality of our products, and that your friend's birthday gift was a hit. We're all about making gifting easy and enjoyable, so it’s wonderful to know the service felt hassle-free. We truly appreciate your support and hope to help you celebrate many more special occasions! 🎁😊
The hamper I ordered was for a friend…
The hamper I ordered was for a friend who has just lost her husband, and they attempted delivery but because there was no answer they have taken the parcel to the closest post office - I’ve received an email that it’s ready for collection but obviously my friend has not received this so I’m hoping she has received a card from the post office to let her know she has something to collect - the box should have been placed on her doorstep, the last thing she wants to be doing is answering the door or going down to the post office - that’s if she even knows she has a collection to make. Super disappointed because now I’m going to have to contact her and ask her to go and collect it which defeats the whole purpose of the intention behind sending it.
23 april 2025
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hi Kylie,
Thank you for sharing your feedback, and please accept our sincerest condolences for your friend’s loss.
We’re truly sorry to hear about the delivery experience—it’s absolutely understandable that this situation has caused additional stress during an already difficult time. Our intention is always to provide a seamless and thoughtful gifting experience, especially when it’s meant to offer comfort and support.
Unfortunately, our couriers require a signature or confirmation of delivery in certain circumstances and may redirect the parcel to the nearest post office if no one is available. We agree that this outcome is not ideal, particularly in such sensitive situations, and we are deeply sorry that it has affected the sentiment and purpose behind your thoughtful gesture.
Please rest assured we are looking into this further with our courier partner to understand what went wrong and how we can prevent this kind of experience in the future.
If you’re open to discussing this further, we’d really appreciate the opportunity to make things right. Feel free to contact us directly at customerservice@hamperswithbite.com.au, and we’ll do our best to resolve the matter promptly.
Thank you again for your honest feedback. We genuinely value your support and hope we can make this right.
Sincerely,
Customer Experience Team
Hampers With Bite
Do not deal with Hampers with Bite
Our birthday hamper for a family member was delivered to an incorrect address manufactured by Hampers with Bite. Request to rectify the situation resulted in emails blaming their poor communications with their delivery company. The hamper was not redirected and we have no refund. It has been a month. We are escalating this matter and advise not to trust Hampers with Bite.
24 maart 2025
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hi Rosie,
Apologies that this happened but I believe that the situation has now been resolved? If it hasn't, please contact us on 1300 795 802.
Warm regards,
The Hampers With Bite Team
Really bad service and lied on delivery times…
Yeah extremely disappointing because they say they can do next day delivery for a price and I paid it and then I get no updates until the next day when I asked. Then they just send tracking information saying it will be another bloody 3 days. So why the hell am I paying extra for shipping. The only reason I selected Hampers with Bite was because they had a reasonable hamper and they could deliver for the birthday the next day but they will miss the birthday now by 3 to 4 days. It is extremely disappointing and complete sh1te and without cursing, here I am.
3 april 2025
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hi Cappa,
We're truly sorry to hear about your experience and the delay in your delivery. We completely understand how disappointing this must have been, especially since the hamper was intended for your dad’s birthday.
While we do offer next business day delivery, it is subject to factors such as cutoff times, courier capacity, and delivery location. Unfortunately, it seems this wasn’t clearly communicated in your case, and we sincerely apologise for the confusion and inconvenience caused.
We can see that the hamper was delivered on April 7, which was two business days after the order was placed. That said, we know this timing didn’t meet your expectations, and we’re genuinely sorry it missed such an important occasion.
Please know we take feedback like yours seriously and are continuously reviewing our processes to ensure we deliver the best possible experience. Your trust means a great deal to us, and we’re very sorry to have let you down.
If you’re open to discussing this further, we’d really appreciate the opportunity to make things right. Feel free to contact us directly at customerservice@hamperswithbite.com.au, and we’ll do our best to resolve the matter promptly.
Thank you again for your honest feedback — it helps us grow and improve.
Sincerely,
Customer Experience Team
Hampers With Bite
I've used hampers with a bite many…
I've used hampers with a bite many times over the years.
The process is always smooth, delivery is fast.
Every hamper has always been beautifully packed.
Will continue to use
2 december 2024
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hello Sarah,
Good day.
Thank you for your kind words! We're thrilled you've enjoyed our service over the years. We look forward to creating more beautifully packed hampers for you in the future! Your continued support means the world to us.
Happy Holidays and Happy New Year!
Warm regards,
HWB team
The first time we used Hampers with…
The first time we used Hampers with Bite, IT WENT WRONG. I asked for a delivery address to be changed within 1 minute of placing the order! I tried to call them, and no one answered the phones. We are going back to using Hamper World!
18 december 2024
Review zonder uitnodiging
I wish I had read the reviews here…
I wish I had read the reviews here before ordering from them. However it was recommending by a reputed hotel and so went with it. Same story as what most others have complained about, paid extra to get the package delivered to a client who was there for a limited time, they checked out of the hotel and instead of 2 days the parcel got delivered a whole week later. In order to return the parcel and get a refund we were asked to pay extra. Appalling!!!
14 oktober 2024
Antwoord van Hampers With Bite
Hi Davishna,
I'm so sorry to see you've had some issues with your order! If you could send me your order reference so I can have a look into what's happened here I'd really appreciate it.
Alternatively you're welcome to email customerservice@hamperswithbite.com.au and attention it to myself if you would prefer to keep those details private and we can go from there.
Kind regards
Nicole | Customer Service
Placed an order on the 19th of April
Placed an order on the 19th of April, today 2 weeks later still no delivery to a friend we wanted to brighten up his day after feeling very down. When I query them where the parcel was I got told hopefully mid next week. It's not good enough. It's faster to send a hamper overseas than with this company to send to Brisbane. It's unexceptionable, and won't recommend this business to anyone or ever use them again.
3 mei 2024
Review zonder uitnodiging
Terrible customer service
Terrible customer service
I ordered a Birthday hamper a week ago fir my Daughter told 2 to 3 business days im still waiting
They told me it was being delivered yesterday nothing came so i rang the courier today they dont even have the hamper yet , no one returns my emails its a joke
I wont be using this business again
26 april 2024
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hi Jeanie, I'm so sorry to see you've had some issues with your order! If you could send me your order reference so I can have a look into what's happened here I'd really appreciate it.
Alternatively you're welcome to email customerservice@hamperswithbite.com.au if you would prefer to keep those details private and we can get this sorted.
Kind regards
Nicole | Customer Service
Shocking service
Shocking service. I ordered a hamper as a birthday gift and paid $20 to get it delivered between 1-3 business days. After four days there was still no sign of the hamper being delivered. I rang up Hampers with bite and they advised the hamper was with the driver. They told me they would ring up the driver to get an ETA and call me back. Seven hours later I rang up again and they still didn't know when delivery was going to take place. I was told they were going to refund me the $20 delivery fee. The hamper eventually got delivered over a week later and I still haven't been refunded the delivery fee as they promised. First and last time I'll use them.
24 maart 2024
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hi Isabelle,
Firstly, I do want to apologise for the experience you've had with us and the stress and inconvenience this has caused you. This is not the experience we want you to have, and most definitely not the standard we expect.
Upon investigation into your order I can see you have disputed the refund on PayPal however you have put the full amount you paid and not for the shipping only. We have advised PayPal it is only needing to be $20 and we are awaiting a response for them to confirm this and action.
I do apologise for the wait and as soon as we have a response directly from PayPal we will definitely email you to advise.
Nicole | Customer Service
Still Waiting
Ordered a $115 hamper and paid $35 delivery. It has still not been delivered after 10 days. Missed my dads birthday and still no word on when it will be delivered. Tracking says it has been delivered but hasn't. I have ordered many hampers from this organisation, and quite appalled that the service and delivery has slipped so badly.
5 maart 2024
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hello Lynley,
Good day
We sincerely apologize for the inconvenience you've experienced, and we understand the importance of timely deliveries, especially for special occasions like your dad's birthday. I can see that Rhiannon has been helping you contact the courier for updates on the delivery. Thank you for letting us know that the hamper is now delivered in full.
I understand that the current circumstances are less than ideal; rest assured that we actively work to address issues that may arise on your order. In light of this issue I will file a complaint to the courier's Head of Dispatch as preferred dates are there for a reason. Since we use a third-party courier, there are factors like areas in operations that can cause delays so I would like to express my sincerest apologies again.
If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding.
Sincerely,
HWB team
Really good, clear selection
Easy website to use and good selection of hampers. Communication was excellent. Delivery on time. It was a gift to friends and the recipients were really happy.
5 maart 2024
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hello Jane,
Good day
I hope you are doing well today. Thank you for appreciating our clear communication and timely delivery. It's always heartwarming to know your friends were happy with the gift. Thank you for such great feedback!
All the best,
HWB team
A really lovely gift
We received a Hamper as a gift for Christmas time from our landlord. The products are not things readily available from supermarkets and are of a high standard. The hamper was packed well so there was no breakage or damage. It even came with a personalised card. Job well done.
18 december 2023
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hello Lisa,
Good day
Thank you so much for your kind words! We're thrilled to hear you enjoyed the Christmas hamper. We take pride in curating high-quality products and ensuring secure packaging. It's wonderful to know our efforts are appreciated.
Have a great day!
Sincerely,
HWB team
AVOID
Hamper never delivered, Australian Post said they tried to deliver twice - complete lie. Then told my son (the recipient) that he would have to collect it from a distant pick up point but never sent him the details. Hampers with Bite, finally gave me a partial refund but withheld the $25 delivery charge. Why? This wasn't my fault, why should I pay for that? My first experience of dealing with an Australian company from the UK to send gifts to my son who has recently moved to Sydney. Has put me off doing anything again.
Terrible dishonest courier services and awful and unfair customer service.
AVOID - you have other choices to order from
21 december 2023
Review zonder uitnodiging
Only after your money - dont deliver on promise
Hi, For weeks now I have been asking for someone (manager) from your business to contact me to discuss how you failed to deliver on promise for the hampers we ordered to be delivered at Xmas. You followed up with us nearly every day (bordering on harassment) until we placed the order... We ordered hundreds of hampers and now that there is a problem, you dont seem to have anyone available to get back to me. Thats a shame - you cant say i tried... so now I will share my dissatisfaction with you, so future potential customers can choose to use a better company than yours. DO NOT USE HAMPERS WITH BITE!!!
6 december 2023
Review zonder uitnodiging
Not good enough.
I, am as honest as the day is long however I am amazed at how you are not. I ordered and paid for, on 7th Dec, Item No 100629096. This in, good faith, to be delivered to Helen and Jayne Brown in West Leederville, WA, I even spoke to one of your reps on Thursday afternoon 28th. and he assured me that he had it in control and that it would be delivered that very same day This, of course, never happened. Trying, without success, to ring you with regard to this matter today 29th.but you are all obviously away from the office. Well Hampers with Bite I'm not away from mine. You will get back to me or I will most definitely and will, with Authority,
get back to you. Terence Johnson.
7 december 2023
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hi Terrence. We appreciate you taking the time to let us know about this unfavorable experience with your most recent purchase. These kinds of details are extremely significant to us since they let us know what needs to be improved for the next time.
I would also like to express my deepest regret for the delay in responding to you. A number of unforeseen problems caused the delay, eventually putting our crew beyond their normal capacity.
Although we take great satisfaction in providing exceptional customer service, it is evident that we fell short this Christmas season. We would be happy to have the chance to provide you with the experience you deserve, so please give us another chance.
Once again, we are extremely sorry for the inconvenience and disappointment caused.
Kind regards,
Ghela
Half our hampers didn't get delivered
Half our hampers didn't get delivered. Trying to chase it up on the phone and no answer, like they pulled the phone plug. We spend thousands with this company for staff and corporate partners.
18 december 2023
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hello Daniel, Thank you for your honest review. We're sorry to hear about the issue you faced with your recent order.
Your satisfaction is important to us and we apologize for any inconvenience caused.
We definitely want to investigate this further and would love the opportunity to make this right. So I am able to look into this, are you able to comment your order number? alternatively, please send an email to customerservice@hamperswithbite.com.au
We look forward to hearing from you.
Warm regards,
Ghela
No Hamper - unresolved
I don’t know if the hampers are any good, but the customer service is atrocious. I ordered a hamper more than a week ago, and have tried to contact in several ways, but nobody has replied to my many messages. I just want to know when it will be delivered.
15 december 2023
Review zonder uitnodiging
Antwoord van Hampers With Bite
Dear Beverley,
We sincerely apologize for the lack of communication and any inconvenience caused. The holiday season has brought an overwhelming response, and we regret falling short in promptly attending to your inquiries.
We understand the importance of your order and are actively working to address the backlog of messages. We genuinely appreciate your patience during this busy time. Could you please email us again here customerservice@hamperswithbite.com.au with your order details? We are committed to rectifying the issue and ensuring a swift resolution.
Once again, our apologies for any frustration caused. We value your business and look forward to assisting you promptly.
Warm regards,
HWB
Lost Hamper - unresolved
The sender of our hamper had our old business address Hampers with Bites called because there was a failed delivery and asked for the correct address. We provided this and they said they would redirect and redeliver the next day. It was delivered to the wrong address again and given to someone? We have not been able to resolve this after many days of frustration.
8 december 2023
Review zonder uitnodiging
Antwoord van Hampers With Bite
Hello Alison,
Thank you for honest review. We're sorry to hear about the issue you faced with your hamper. Your satisfaction is important to us and we apologize for any inconvenience caused. We definitely want to investigate this further and would love the opportunity to make this right. So I am able to look into this, are you able to comment your order or consignment number? alternatively, please send an email to customerservice@hamperswithbite.com.au
We look forward to hearing from you.
Warm regards,
Ghela
Extremely poor customer service.
I ordered 7 hampers on the 4 November and requested they be delivered on the 17 November '23. My order was confirmed and payment taken. I then heard nothing from the company. I therefore, contacted them on the 20 November to confirm delivery had been made. I received a reply email informing me that generic messages had to be used on the personalised cards that accompanied the hampers. I then wrote back asking if this meant my hampers had not been delivered as requested? I received no response from the company. I did receive tracking advice from the delivery company. The hampers were eventually received by the recipients on the 23 November. I received no apology from the company. Very, very poor customer service!
23 november 2023
Review zonder uitnodiging
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