handscraft.com Reviews 

The customer service is exemplary. I wrote telling them of parts missing and it has been just a week and I already have the missing parts.

I loved these quality crafted insects. They were very well made and assembled pretty easily.

My kit was missing one of the bags, so I called Customer Service. I spoke with Alex Park, who sent the requested bag very promptly. Alex was also friendly and courteous, two much-appreciated traits.

Had 2 pieces break, and they replaced them very quickly. I was able to use their online messaging tool to request the replacements, and I expected it to to take forever to receive the pieces. I was pleasantly surprised.

It’s great for kids, can be challenging, great for developing fine motor skills, and it’s something you can treasure and pass down.

Excellent my husband loved this and it’s all together

I purchased several of the wooden swans to use in Rwanda, Africa in a training for nurses. It was a great event as they never had done a puzzle let alone a 3D-puzzle. Each one had all of parts and all went perfectly. At the end I told the story of the ugly duckling for understanding of lateral and vertical abuse/jealousy and inspirational to soar in your glory of who you are as a nurse.
Thank you

The wood used in these smaller models is very thin and very brittle. The wood also tends to delaminate. It only takes a very small amount of pressure to break the wood. The larger clock model had an issue with alignment. The clock hands tended to hang up on the clock face.

Everything you guys did, was helpful. Saw it at DIY many times and thought this would make a great gift for someone. I purchased it for my brother and when he got it, he was taken by the looks of it and immediately started putting it together.

I haven’t finished the kit yet, but I am loving it so far!! Super adorable!

Ordering from Handscraft was a great experience! Your products are beautiful and I can’t wait to see my grand daughter’s face when she opens her birthday gift. I will be ordering again.

Thank you!

Missing one piece from a build I got for Christmas and the customer service was oustanding! I took a picture of what I was missing (from the printed layout) and I had the piece less than a week later. This is definitely a well ran company that takes care if the customer!

Company replaced a broken part no questions asked and super quick. I've done many builds with this company and I can't wait until they release more

When assembling a Sunshine Town Bookend, I broke the on/off switch for the lights. I contacted Hands Craft and received an immediate response. The part I needed was received within a week at no charge. You can’t get much better customer service than that!

I ordered the dust cover made by them, and one of the pieces was the wrong one. I emailed them about this, and they said they would send me out the part. So, I took the pictures of the package and my address and within two or three days I had my replacement part!

Fun mini town decor for my bookshelf. The customer support was really responsive over email and even mailed us a replacement part when we asked!

I absolutely love their large variety of diy products and miniature kits. I’ve personally finished multiple miniature rooms and loved them so much I’ve sent kits to family and friends as gifts. The quality of the materials and the layout of the instructions make the whole experience very enjoyable. I love watching it come together. 10 out of 10 would recommend.

I had a few pieces that broke while putting the Ferris Wheel together. I emailed the company pictures of the broken pieces and the company replaced them at no cost to me.

The product is great, and exactly as ordered. However, what really made this a great experience is that I had a serious family medical issue and had to delay the shipping. Alex was very flexible and made things easy. Top notch product and vendor.