H&T Pawnbrokers Reviews 

East Ham branch amazing service and staff very professional in the work. And thank you very much much appreciated

The staff are so lovely, professional and very friendly. I would highly recommend this place to anyone, you will not be disappointed. Keep up the amazing work that you do. 👍

Always a great experience at Sittingbourne branch nicola goes out of her way to make sure your experience is as smooth as can be and you walk away with a smile.

Excellent service from Ian and Paula. Easy and extremely fast thank you

What can I say that the process easy & straight forward. Bianca her customer service skills are second to none she was polite helpful & very professional.

10 out of 10

Both the staff at Golders Green were kind and friendly. Appraised my 24k gold bracelet and given me higher one. Definitely I will come back xx

Wonderful friendly efficient knowledge staff. Especially Amanda in the Acomb, York branch. Massive thank you for making it a simple experience for me

Paid for a watch on the website, get the confirmation email saying “it’s yours” then 2 days later, “sorry we’ve had to cancel your order” I’m actually furious and cannot believe it like I am so so angry and paid over £1500 and now have to wait for it to be refunded, don’t advertise products on your website and then give people false hope. I was really really looking forward to it and they’ve just crushed it , not even a discount code or anything. So so disappointing and upsetting and unfair

Update : gave you the order number, I don’t know what further info
You need, you accepted payment, sent confirmation, then next email was “sorry your order was cancelled”
For starters I think I know why you cancelled the order because you thought you should get more money for what it was marked up as even though it definitely is not worth £3000 which was the original price without discount - don’t need to reply to me because after this I am never , ever, ever using your company/website again and will definitely not recommend you to anyone either . The fact that I’m still getting emails asking me how my watch is and another one giving info on servicing the watch, that was cancelled and never arrived. Didn’t have box or papers either so good luck trying to sell it for £3k again once this has cooled down and forgotten about. Also I don’t appreciate apologies by A.I a person would be more preferred

Great customer service very helpful very knowledgeable in there field made me feel relaxed and very professional. Can't praise the staff enough

IF I COULD I WOULD GIVE THIS COMPANY NO STARS!! AS I RECENTLY PAWNED SOME OF MY JEWELLERY, AND I RETURNED TO PICK IT UP, I DID NOT RECIEVE ALL MY JEWELLERY. PLEASE BE AWARE OF THIS COMPANY THEY ARE THIEVES!!!!!

The staff were so friendly, patient and kind as well as very helpful. Will certainly use them as my go to for foreign currency in the future

Tom Tasha and shalani were amazing , great service ! And it’s always loveley to leave a shop with a smile on your face

Used H&T for years for travel money. Ordered euros online and paid. Went to collect at St Helens (local store). Asked for photo ID. Presented my bus pass my photo, name dob. Would not accept.Produced confirmation email, Bank card used to pay. Still no.
Returned today with passport.1 staff member dealing with a client selling gold. When asked for photo ID, customer replied " I don't have photo ID, but I have a bank card. This was accepted.
Understandably, I am really upset by this. I hasten to add I am disabled and do not drive, my husband was ill in bed so relied on taxis £8 each way.
Did not recieve an apology today, just greeted with a salesperson eating, literally threw the money at me. Had to ask for a wallet. No please or thank you.
Needless to say will not use h&t again.

Great service really friendly helpful staff very quick only wanted a very short term loan this time and the fee is is reflected very affordable and not overcharged thanks

Took a couple of rings to be valued. 18ct white gold with “sapphire” stone. Offered £500
To cut to the chase rings are platinum stone is AAA tanzanite, basic value each ring in metal value is £500 each plus diamond and tanzanite is over £500.
Lesson get your items professionally valued and know what you expect.

Great customer service. Very helpful and went beyond for me. Very clear about T&C's.
Would highly recommend.

Easy to have a loan very kind staff and professional

Excellent service and very polite and professional customer service would deffo recommend the one at 157 Chatham Hight street ME4 4BA is my favourite one would deffo recommend

I’ve been shopping at H&T for many years, and so do my family members.

I’ve added a review of a deceitful, arrogant and disgusting experience.

I went to this branch on 17th March to pick up a ring which I had on layaway as I had put two deposits, one of £35.50 and the other of £200, totalling £235.50.

On 16th March, H&T started a 20% sale on selected jewellery online and in-store which is most products except - coins/soverigns/bullion/earrings and some new items. The window in this Croydon branch has the POS signage, some other stores didn’t which is misleading customers, and being dishonest for the actual true price an item should be.

Therefore, as the rings price is £355, I only had £48.50 remaining to pay as the onyx/signet rings are 20% off. I browsed the window, and all of the items except the ones I listed above were on sale (practically their whole window).

I then went inside, and let the colleague know I wanted to take the ring out, she said I had £119.50 remaining instead. I let her know that this ring is on sale, as I had already taken out other items from other stores which were also on sale. She the called her colleague Maggie, who came to the window where I was, looked at the contract, never said anything to myself, went to the back to collect the ring, and didn’t come back.

Then an arrogant, self-entitled individual named Robert, called me by my first name abruptly. This was very unprofessional. Robert - I don’t know you, nor do I like you Robert!

He also said “it’s £355, it’s not on sale, only selected items are”. And “do you want a refund?”. What a silly question to ask, does he think I travelled all the way for a refund.

To reiterate, the WHOLE WINDOW ON THE LEFT in this Croydon store is basically on sale except new items, earrings, and bullion/bars. Everything else is practically on sale and visible to the customer.

On pad 12, where I originally saw the ring on 27.01.26 at full price, all of the items are now on sale. Some items have been sold, however, there’s a soverign mount which is still available. The price is higher now even though it’s on sale due to H&T increasing their prices on gold to approx. £65 per gram.

I wasn’t born yesterday, and I don’t believe I have ‘I look like a mug’ on my forehead.

I don’t expect a staff member to make up their own policies/rules/prices and not to obey by what the company has set out.

Is this ‘so called manager’, now bigger than H&T making up their own rules? He said to contact customer services, and to come back.

I’ve contacted H&T customer services via the phone immediately after I left the store, and they wanted me to ask him to speak with his area manager. What nonsense is this?!

I then had to be transferred around, and finally made a complaint over the phone. I also followed up via Resolver once I got home on 17/03, and still no response even though the lady on the phone said I would get one within 5 working days. H&T also chose not to respond to the email via Resolver, I had to chase them twice, and only then they came back with an acknowledgement letter.

If a colleague or staff don’t know whether an item should be on sale or in this case, how much discount to be applied, they’ve been given a brown/white sheet from H&T head office which clearly specifies how much discount should be applied to that particular item which other stores have used/followed to change the price of the item and provide good customer service.

Totally dreadful, terrible service from both the Croydon North End branch, and also customer services on this occasion.

I’m not surprised why hardly any customers purchase goods from them; they only choose to do pawnbroking!

Over two days, I had purchased goods totalling £1726.50 excluding this ring from Croydon!
As H&T do not seem to be interested as they haven’t dealt with such a simple matter, I will be requesting a refund of my funds within my layaway account, and will be purchasing jewellery from Ramsdens across the road instead and also online along with other jewellers.

I’m letting other current and future customers to be aware, to NOT put an item on layaway as H&T will want to con you out of money, and not honour the sale price it should be. Your better off purchasing jewellery from other retailers/independent shops who are trustworthy.

I will also not be stepping foot back into this Croydon store ever again! And I will attach images from my phone onto a Google Review!