Cash Converters (UK) Ltd. Reviews 

The Widnes Store has two incredible members of valuation staff in Kayleigh and Sam who are both really friendly and professional they are both a real asset to the team.

Oldham, Greater Manchester
Disappointing Customer Service When Returning a Faulty Item
I bought a large widescreen monitor here two weeks ago, but it quickly developed an intermittent screen flicker. I tried multiple cables to be sure, but the issue persisted. It was also sold as a specific resolution that it wasn't actually outputting.
When I brought it back, the staff initially tried to blame my cables. However, while the worker was trying to fix the resolution issue, the screen flickering started up again right in front of him.
Instead of offering a straightforward refund for a faulty item within my 30-day rights, the staff actually suggested I "sell it back to them" or take out a loan. Another staff member also felt the need to chime in, despite having no idea what the issue was. They then tried to push a different monitor on me that I didn't want.
I eventually got my refund, but I really didn't appreciate the pushy sales tactics or the suggestion that I should sell back a faulty product. It shouldn't be this difficult to get a refund for broken goods.

Well pleased item exactly as described , the shop was good enough to send the phone by Royal Mail , avoiding the dreaded DHL non service ,ordered it Monday am it was at my address Tuesday lunch , well packed so really no criticism sorry missed out name of store it was Newark Notts

Conrad at cashconverters in Erdington gave a first class service

I buy a fair bit from Cash Converters, have had a couple of issues but they have been resolved, customer services are quick to reply. Deliveries are another matter...DHL are a joke, damaged items, failed to deliver, lied on their tracking and cost me 3 or 4 days work waiting for the items I have purchased...

Very good packaging and great customer service

MÍ CRÍTICA A LA EMPRESA CASHCONVERTER ESPAÑA POR SU MAL TRABAJO Y DECISIÓN . Hola, hago formal mí queja e insatisfacción con el trabajo que ha venido realizando está empresa de cashconverter en España, sus artículos a pesar de ser por lo general de segunda mano no son revisados antes de presentarlos en sus páginas, están mal valorados y clasificados dando lugar a muchas quejas , devoluciones y no devolviendo el reembolso en su integridad, les he comprado un calzado de seguridad nuevo y tenían defectos de confección los devolví y me ingresaron menos dinero de lo qué costó, hago formal mí queja e inconformidad con éste echó delictivo y no recomiendo comprar en está empresa, gracias.

Purchased an item from the Finchley shop on the website, waited over a week for delivery as DHL are useless. When the item was finally delivered, the item was damaged. Emailed the Finchley as soon as I had open the box, they emailed me Monday saying they will try and pay for the damage. Up to now not heard a thing. Poor customer service, I will not be using these again, absolutely shocking.

⭐️ **Very disappointing experience with Cash Converters**

I’m extremely disappointed with my experience with Cash Converters. I expected a professional and reliable service, but unfortunately that was not what I received.

The way my issue was handled left me feeling frustrated and let down, particularly given the amount of money involved. I have had to spend considerable time chasing the matter and trying to get a resolution, which should not have been necessary.

I feel that my concerns were not taken seriously enough, and I expected much better communication and customer service.

I hope Cash Converters takes the time to properly investigate what happened and considers how situations like this can be handled better in the future.

Overall, this has been a very stressful and disappointing experience, and based on my experience, I would think twice before using their service again.

Bought a cheap switch console within 2 days started to have stick shift on the left joy-con both joy-cons kept sliding off during gameplay.

Gave them a second chance thinking it might have been just a fluke so went in and bought a cheap Meta Quest 2 for £99.

Struggled to charge it with any usb cable thought again cables just are not up to the task so bought an official cable at almost £60 the moment I plugged it into my PC usb 3.0 got really hot quickly unplugged it to find out Usb C port had overheated and melted.

Lost my temper and trashed the piece of junk.

Do not use this shop it is obvious the do not check the items they buy in it seems all they do is check that they turn on.

Buy items from CEX at least they do a proper check and have a 5 year gurantee.

As the old saying goes once shame on me twice shame on you three times is never going to happen.

Absolutely disgusting service provided to me today by the management team within the store. Misleading labels tricking customers into paying more vs the promo posters they placed on top of the items. Poster says £1 yet items individually priced causing confusion and when staff were approached about this they were lovely! However when escalated to management they were incredibly rude. Making staff feel like they need to apologies when they dont! Management got no guts to approach us themselves! Overall unsatisfactory experience. Wouldn't recommend due to management team. Only positive is staff that service me. The star is to him.

Standard Low IQ complaints department - They are just a sale sight. they don't see any of the products they sell and they don't inspect them. We bought a laptop completely bugged out with a non functioning battery and when we raised it with them they responded with the insulting and patronising "we're sorry you feel that way" - Stay well clear - They make ebay look like super heroes!

Brilliant customer service from the Hounslow Store, when I notified them that the item I purchased online was faulty. I received a full and prompt refund.

Cubot King Kong 8.

Arrived well-packaged, in pristine condition, in full working order, and quickly.

Very pleased.

I firstly enquired about an iPhone online asking for a price reduction and Nikki replied accepting the reduction in price I was very pleased. After purchasing the item response was very efficient and quick so again very impressed. Also posted after 10 minutes if that much so overall impressive service. Many thanks for everything. Cash Converters Eastleigh many thanks

Cash converters, Northfield, Birmingham is an excellent store with very Helpful staff always willing to go out of their way for you. Helen is always smiling and makes you feel welcome. Darren is a very good manager and his assistant Kevin. All staff are trained to be approachable so full marks to everyone in the shop.

I just received a well-packed camera that had a hidden bent pin in the CF card socket that would not be noticed by staff. A full refund was just offered by Telford.
With over 60 cameras from CC I am very pleased with this store and their rapid response to issues.

In the mad hustle and bustle of Kilburn High Road, where the mad hustlers and General Lost Folk of London roam, is an oasis of calm in a 21st Century pornbrokers staffed by two princes among men: Mr Neal and Mr Juber.

The first is the wry philosopher who is always up for making a fair deal. He knows about cameras and chuckles quietly to himself at the 'characters' coming to the counter with their tall tales of woe.

Mr Juber, his perfect counterpoint, is an always cheerful presence whose boyish face is a joy to behold. His propensity to fist customers is both charming and a highlight of my promenades.

Both men are exemplars of professionalism, and this makes me parting with 32.5% interest on every transaction one of my very favourite past times, followed by a bucket of Sam's wings. Truly we are blessed to have such joys in North West London. Forget Kilburn Mews, Cash Converters is where the connoisseurs go.

And let's not forget Might Mo, who sadly worked at this branch for just a short period. He had the kind of patter Ali would have been jealous of, and the chutzpah of a truly enlightened being.

Give these men a pay rise - they are pillars of the community!

⭐ 1 STAR , purchase 7/9/2026 14:57
Cash converters 21 catherine street salisbury , SP12DF
Sales consultatnt : Richard

Extremely disappointing experience buying a £4,750 PC from Cash Converters Salisbury.

The PC was advertised as having a Ryzen 9 9950X3D2, RTX 5090, 64GB RAM, etc. I travelled approximately 3 hours each way to Salisbury specifically to purchase this machine based on the advertised specification.

After getting home, I discovered that the CPU was actually a Ryzen 9 9950X3D — not the 9950X3D2 advertised. There is a significant price difference between the two (around £300), so this was not a minor typo that had no effect on the value of the purchase.

I contacted customer services and they acknowledged that the processor did not match the specification I understood I was purchasing. However, their solution is for me to drive the entire PC back to the Salisbury store for inspection.

So after already spending around 6 hours travelling to collect a £4,750 computer because of THEIR advertised specification, I am expected to make another 6-hour round trip and spend around £80 on fuel to resolve THEIR mistake.

I understand that they need to verify the machine and serial number. That's reasonable. What I find unreasonable is having to absorb another full day of travel and the associated costs because the item was incorrectly advertised in the first place.

Cash Converters' own warranty policy states that goods must be "as described", and the Consumer Rights Act 2015 provides protections where goods do not correspond with their description.

This has been a very frustrating experience, particularly for a £4,750 purchase. I expected much better accuracy when advertising such an expensive PC and much better customer service when the error was pointed out.

If buying expensive technology from Cash Converters, check the exact specifications yourself before travelling or purchasing. Don't simply rely on the advertised listing.

1 star from me based on this experience.

Bought a guitar pedal on-line, but on delivery it was faulty. Emailed Customer Services, as there website advises, but no reply after 12 days. Looks like I'm stuck with a faulty item now. Very poor, and feel cheated.