Cash Converters International Limited Reviews 

I placed my Robert Welch cutlery set on loan with Cash Converters and made my interest payment on 1 June at 21:29, which was 13 days before the expiry date, specifically to ensure my item was protected and I did not forget payment. The payment was made successfully, using my ID number as the reference.

When I contacted the store to find out the amount needed to redeem my item, I was informed that my item had already been sold.

My item was sold, yet nobody checked the payment reference, contacted me, or attempted to confirm what the payment was for. When I asked what was going to be done to resolve this, I was told that “sorry” was all that could be offered.

This is not acceptable customer service when a customer’s property has been sold despite payment being made.

What makes this even worse is that this is the second time the exact same item has been sold/lost by a Cash Converters franchise store despite it being paid for. The first incident occurred at another branch, where I was refunded for the item and purchased a replacement — which was brand new and had never even been opened before placing it on loan.

The lack of accountability and the way this situation has been handled is extremely disappointing. I expected a proper resolution, not just an apology.

Staff Ah Peng at Jurong outlets was really friendly and helpful .

Earlier today I took an item back to c/converter in TAKANINI as i was having an issue with it charging.
It was still under the 90 day warranty.
I was prepared to ‘explain the meaning of life to them’
(it feels like that explaining the issue, the fact that I hadn’t done anything to it and doing that again n again … n again because shops they can’t hear you once there a problem right)
I got there, told the worker the issue, showed her my receipt and f@k me, she was prepared to give me a refund for the item. !??
What? Wtf really?
Just like that.
And it was worth hundreds of dollars.
Shook I was shook and happy asf.
They had another that was in way better condition so I just swapped them out.
Its something I use in my home daily.
Keep the money and Giz the product instead pls n
Churrrr lady.
Finally a real worker that does the right thing by there customers.

Takanini has a worker that does a most excellent job

: Melayna 👌🏼
I Appreciate You
Thank you for making it stress less
Keep up the excellent work

Went to your Tamworth store to do something on a buy back was rudely spoke by your store manager not good customer service really because we didn’t get something back sometimes not being funny if he’s got a problem should do it by speaking personal not in front of other customers I’m not happy and will be taking it further thank you Andrew

My experience at Cash Converters was frustrating. The staff seemed to lack the necessary training and knowledge about the services they advertise. As a result, they were unable to complete the task I came in for. The overall interaction felt unprofessional, and it would be beneficial for the company to ensure staff are properly trained before offering certain services

I went to this cash converters in Leyton, and wanted to ask how much on buy back loan would I get for a panasonix lumix camera and iphone 14 pro max that had a cracked screen.
He said that because screen was broken he can’t take it. Fine then he started looking inside and said my camera was not working, which I wasn’t aware of, he then said it was ‘already’ replaced. NO IT WASN’T, AS I AM THE OWNER OF THE PHONE AND NEVER HAD THIS PHONE REPLACED OR FIXED. HENCE THE SCREEN WAS STILL BROKEN. So he already assumed things. Based on his own mind. I checked the 02 contract and original box at home, it was new not refurbished phone like he also made me believe I had. I looked inside the phone and it said camera needed to be fixed. NOTHING AT ALL WHAT HE SAID regarding being refurbished.

Because that was my old iphone from a few years ago, I had my new iphone 17pro max on me, that I recently upgraded myself to as my monthly pay plan allowed me to. I looked at him and asked what about this phone, how much possibly I could get ?

He looked at me and sarcastically started laughing and murmured under nose RUDELY ! that I have two phones and that looks dodgy or so. I looked at him and said I can have even 5 phones if I want to. If I pay all the bills and own them, what is it to do with you???
I have proof bills I paid for it. People have many ipads, phones, computers, etc and they keep back ups, just in case something happens.
As not everyone have an icloud.

Beside if one phone breaks then the other is there to use in the mid time. As it takes week or two to fix it and have it back from the insurance company as per their advise. So you have to use something during that time. Otherwise you are left with no phone at all. I SAID TO HIM STOP ASSUMING THINGS WITHOUT HAVING ANY EVIDENCE AT FIRST!
He said it’s my job to assume the worse things. Really ???? Do you even have a paper evidence for anything you just said at all? NO YOU DON’T, SO SHUSH YOUR MOUTH !!!!! Then I took the phone and left. He started gas lighting me talking lies about me to people standing in the shop near the counter about what he thinks just happened.

Creating false allegations and accusations and witnesses. He runs his mouth full of lies and makes it look like you are the problem. EDUCATE YOURSELF ABOUT THINGS IN LIFE, AND HAVE SOME MANNERS AT FIRST TO START WITH, INSTEAD OF A NASTY ATTITUDE.
COMPLETE LACK OF MANNERS AND BAD BAD CUSTOMER SERVICE.

What kind of guys are you employing????

It’s not his job to ASSUME THINGS WITH NO EVIDENCE AND ACCUSE PEOPLE OF LIES!!!!
GASLIGHTING THEM AND LAUGHING AT THEM TO OTHERS NEAR BY. ESPECIALLY WHEN THEY HAVE EVIDENCE FOR EVERYTHING THEY SAY.
Again if I want to have 10 phones and have proof of purchase for every one of them. THEN I CAN. IT’S MY BUSINESS WHAT I OWN, ESPECIALLY WHEN PAYING FOR IT, NOT HIS DECISION !!!! There is nothing dodgy about that at all . HE NEEDS TO ELEVATE HIS MIND. INSTEAD OF CHATTING RUBBISH AND JUDGING BOOK BY COVER.

Stop creating false witnesses and allegations.
SHAME ON YOU !!!

Beside I work for the council and if anyone acted the way you do, they would of get sacked for their abrupt behaviour . So you messed with the wrong person.

The guy by the name Thabang at Soshanguve Mall branch cash converters , he’s rude he can assist people that found you in the queue while you sit there and he won’t even apologise this looks normal to him , he doesn’t respect customers. He can make you sit for more than an hour and still google hi person interests(dischem/pick n at ) specials while you sit there as if it’s nothing . I’m dissatisfied with his service,

Just the most rude and arrogant people I have ever spoken too

I bought a watch in the Kilburn area and it turned out to be blocked. They're selling blocked watches and won't take them back. The staff isn't working well.

Una porquería, decidí ignorar las reseñas y confiar, no lo hagáis. Basura absoluta, te va a demorar el triple un envío, y eso es lo mínimo.

Cash Converters New Zealand

All of them are great I buy from all stores via online! Trust they always have alot of work going on!, So when asking a question might take little longer to get a answer but you will get a answer!. :)

They will go that extra mile to help with postage/shipping from time to time

Cheers
Cash Converters!!

Sell fake non genuine watches online, advertising as authentic. Provide no evidence of authenticity and refuse to refund. This is fraud. Furthermore, send a faulty fraudulent watch. Battery not working, had it replaced, watch still not working. Horologist advised the time mechanism is faulty and needs to be replaced. Still refusing to refund even though sent a watch that does not work and a watch that they will not and no one will authenticate it. I wonder if a Current Affair might take this nightmare up and report it. DO NOT BUY ONLINE FROM CASH CONVERTERS.

Very helpful staff and very informative, they know exactly what there on about highly recommended

¿Como se atreven a reponderme que es cuestión de su filial española?No tienen vergüenza alguna. Voy a presentarme en una de sus tiendas con intención de robar y , cuando me pillen, responsabilizaré a mi mano derecha .Que les vaya bien...que no les irá.

(*primera opinión 09/07/25).No tienen un teléfono de atención. No te dan ningún tipo de respuesta. No te devuelven el dinero de un producto no enviado (15 días después) y porque me van a obligar a denunciarlos a la policía y a Consumo.

Rang up. Couldn't be bothered to give a quote. Very lazy and unprofessional. They expect you to do everything while waiting around like Vultures pouncing on dead people's money.

RE: CASH CONVERTORS BUNDABERG

Aggressive Unethical Predators.

Professional Rip Off Artists.

Disrespectful and Terrible Service.

If you want to be ripped off big time and offered
about 5% of what your item is actually worth new
then these guy's will be waiting to rob you blind!

A pack of parasites the lot of them ... avoid at all costs!

Have purchased from Cash Converters numerous times, have always had a good experience, every package I've received has always been in good order. I will continue to shop with them and recommend them to people I know.

I was helped by Phelele at sendton branch today 15 may 2025, over the phone, oh this has all the costomer service charecter, she gave me all the necessary information also she was very quicky now i am waiting for my parcel beause she made sure that it was sent today... i am very happy for her service unobuntu. Has petiances, she cares, also follow up on my requests, thank u sis🥰

Lo que no entiendo es como las autoridades no actuan de oficio con esta emrpesa de usureros