Cash Converters International Limited Reviews 

Review relates to recent visit to Leyton store/ I bought a brand new Kenwood portable/rechargeable DAB Radio. Item was brand new boxed and mint. Sales advisor was young woman- helpful and friendly.

I initially reached out to the High Wycombe store to get a valuation on two 18ct gold Gucci bangles, who stated they will need to go through Head Office to be able to obtain a quote, and will need to brought into store ideally. I sent the store images, as the store isn’t near to me. They consistently insisted that I gave them a price I would be looking for otherwise they’ll be unable to get an offer for them. As I stated they retail for £2100 each, around £800 each would be ideal. They then gave an offer of £600 each which was quite a bit off my asking price, therefore I asked if they would be ok with around £660 as I did say my lowest asking price was £700. They didn’t even respond back to the emails after 12 days! Therefore, I decided to give them a call, Shaqeel who is the ‘manager’ answered. I asked him what’s happening with the bangles, and whether they would be able to increase the offer by a bit, even if we can do £625 each. His response was “take it or leave it”. Who does he think he is, by talking to a customer in this manner, he’s only a worker! He doesn’t own Cash Converters. I stated, lets £600 for now. The following day they rang me, and stated they can still do £600 for the gold bangle, but the silver one will need to £300 as it had a slight bent (which can come out), and therefore will be scrap. Therefore, I stated I’ll need both back and I’ll collect from the store. Again, I had to chase them on email to get a response.

Overall, I would avoid this store like the plague, the customer service is dreadful, it smells (needs a very good clean), and just not a good vibe. And none the less, Shaqeel doesn’t even deserve to be a manager, he’s a disgrace to Cash Converters.

If I could give zero stars I would in this case. What a waste of time dealing with Cash Converters!!

Hice un pedido online… solamente me trajo problemas. Y lo peor es que el centro de ayuda es una porquería! No te resuelven NADA y no les interesa. Ahórrense tiempo y problemas y no compren y vendan aquí. Son unas ratas

I ordered a PlayStation 2 from Cash Converters, (Birkenhead Branch) and it was absolutely perfect!

Really well packed, really lovely communication between them and me, it works PERFECTLY!

I WILL ABSOLUTELY be ordering again from these guys!

Fantastic first experience!

Thank you Mark and Debbie from Cash Converters for the emails of confirmation and checking my order for me.

Kindest regards

Darren :)

As a business Cash Converters is very ethical in that if you are not happy, for whatever reason they will gladly refund you in full. I have dealt with the various branches and find them courteous, friendly and always helpful. Recommended with 5 stars.

Looking for a fishing rod in Telford Store in Wellington, Ben shop supervisor gave me the best offer going, and a great deal was completed, no hassle from any staff, they let you check the shop out no bother, came to picking the right fishing rod was an easy experience, couldn't fault Ben at all, the discount made it all the more better from him..

PS You can haggle with the staff, there is always room to barter with the staff.
A⭐️

I have made a total of 45 purchases with Cash Converters over the years, and overall I have found them generally to be a decent company and have therefore rated them on Trustpilot accordingly.

However, I cannot say that with their Bethnal Green branch I have recently had anything like a good service.

I bought a pair of expensive headphones (just over £500) from Cash Converters, Bethnal Green, on 5 May 2024. In their advert for the item they stated that they were "as new" and "never used".

Imagine my shock & disappointent therefore when I received them a couple of days' later to discover that two of the accessories inside the box were missing and the three leads had quite obviously been unwound for previous use. So, their "as new" and "never used" statement was evidently based upon a blatant lie.

As these were to be given to a close friend whose birthday it was last weekend I had to therefore go out on Saturday and buy yet some more headphones to give them as their present.

I sent back the bought-from-Cash Converters headphones immediately - and despite Royal Mail informing me that the item had been returned to Bethnal Green - I am still awaiting for my £500+ refund. So that is twelve days that they have had and clung on to my money.

I was told that their store has just been renovated which, they say, explained the lack of communication and the delays. It was as though they were attempting to pass on their problems to me! I had to contact Cash Converters' Customer Service each time I needed to get a message to Bethnal Green, and that's the way that communication has had to be made for almost two weeks. It may have been quicker to have used either carrier pigeons or semophore.

As I write this I am still without my refund... one would have thought that with the (many) problems caused by Bethnal Green, they would have jumped immediately to return me my money, especially as I am such a good customer, having spent thousands within their branches. But no, they prefer to sit on my cash and blatantly cause me yet more problems.

Some companies well & truly deserve to thrive. However, I cannot say the same about Bethnal Green Cash Converters... they have let me down severely and are letting down badly the rest of their group.

So I ordered a portable hard drive for my son as he wanted to order it for his birthday and while I'm at work, I get a message advising that my order has been signed for by (my name).

I wondered how I can sign for something when I'm not actually at home, so I contacted Cash Converters for a response. After not receiving a reply, I contacted them again and they apologised for "missing" the first Email and would contact the courier to find out what happened with it.

Despite further Emails to them to find out what is happening, I am hearing nothing at all and I am disgusted by this service.

I am seriously considering never using them again and sticking with other companies.

I went into the Staines branch today.
Was welcomed very professionally.
Jakub was very helpful and knowledgeable with my enquiries.
Kevin was also very helpful and both polite.
Thank you for making my visit a pleasant one.

Lleve a tasar unas antigüedades y me ofrecían un precio totalmente ridículo, vergonzoso. El personal que me atendió no sabia nada del tema y prácticamente me ofreció un euro por articulo, una autentica pérdida de tiempo. No lo recomiendo para nada.

Amy at Cash converters Mayfield is excellent..she understands peoples needs and goes out of her way to put you at ease. Amy is truthful and transparent..excellent customer service.

Bletchley (Milton Keynes):
Possibly the worst customer service from any retail establishment - all overseen by a dismissive manager who condones ill-behaved staff (not all) like a dad with feral kids who can do no wrong.

It a paying customer dares to question staff conduct, the manager immediately accuses them of being rude, rather than acting in an unbiased manner.

Staff are allowed to damage goods that are being purchased, are encouraged to physically intervene when a customer is inspecting an item for sale and supported in giving unsolicited, incorrect legal advice.

Makes a used-car dealership look professional.

NO COMPRES AQUÍ SON UNOS CHORIZOS: Compré un móvil, había distintos precios del mismo modelo, supuestamente a mayor coste mejores condiciones. No pude hacer la devolución porque solo dan 15 días, soy enferma crónica y estaba muy débil. Ahora intento que me manden información para poderlo enviar y que al menos arreglen algo, pero me hacen envíar emails una y otra vez y no me dan soluciones.

Thank you Diana for the great

cristian was perfect service was very good

The bury store have great staff always helpful and friendly. I have been a happy customer of there's for years I spoke with Kyle today and usually jades great help also thank you cash converters bury.

Totally outstanding service from Manager of Salisbury branch. Where these days do people take the time to ensure your new purchase properly sets up and transfers all data ? Just amazing! Brought my friend here from Bath as this shop has exceptional and outstanding service! Worth the drive.

Pedido online... Una TV llega sin el cable de alimentación a la corriente, después de 72 horas. Imposible contactar telefónicamente y llevo 3 días esperando contestación por email..

I love buying and selling at this store, and hate customers who dispute their own misgivings. No one holds a gun to anyone's head who visits cash converters to sell items. Cash converters can only afford to pay so much for the subsequent payments they issue within market value, and categorically state this beforehand, and some customers still return the next day to accuse staff of ripping them off. I often hear angry young men claiming to have been ripped off on this basis and disputing their loss with staff outside my local branch after selling items on their own accord the previous day, and feel annoyed about the stupidity of folk. People have a choice, yet still continue to blame cash converters for their own misgivings.

I pawned a couple phones due to passing off my wife I paid my monthly fees in time but they sold my main phone and destroyed the sim card with all my photos off our times together saying it was my responsibility to let them know I had paid my bill a simple phone call email or text would have allowed me to get the phones back its a pathetic way to mislead genuine customers and very disappointed to say the least will never again use this company please be aware