Cash Converters (UK) Ltd. Reviews 

On Friday at 3pm I bought a bait boat from cash converter Birmingham West Midlands B44 8PP, the boat was also listed on eBay and was sold on Friday evening on eBay, they cancelled my CC order to give it to the person on eBay. I thought it was a serious company, but I was wrong.
It used to be a decent company, but from what I see they don't have good reviews, I think it's going to go downhill.

Avoid the Southport (East Bank Street) branch entirely. I purchased an item online and requested a cancellation within the hour—long before any dispatch occurred.

"Hi

Sorry but can i cancel the sale as on closer inspection it looks like its a bit worn and im looking for a cleaner one

Sorry for the inconvenience

Thanks"

Instead of handling a simple, routine cancellation professionally, the branch manager responded with petty, sarcastic remarks rather than actually processing it, and has since completely ignored my numerous follow-up emails to cancel the item

To make matters worse, this is the exact same store that previously shipped me a £500 damaged, completely dead piece of gear.

They completely ignore pre-dispatch cancellation rights, rely on unprofessional communication, and waste your time. Save yourself the headache and buy elsewhere.

Son of Lorraine!YOU no iv used cash converters for quick emergency cash for years , cex are soleless, your buying my things, I looked after and loved, real and never I'll kept,I don't want to part with anything but needs must,Preston cash converters today made me feel like I was scum and there to maybe pull the wool over there eyes, i went to LA and personally had the comic signed with 3 more deadpool comics, different variants, 4 hours to get bunn, and got it graded personally, iv got many but I needed money so I took days to decide which 1 al give up, "sorry can't buy it, it's fake al give u a 5iver wow , cullenn bunn and dave johnson sighed not anywhere perfectly not on the art as requested, 5 pound 98 as well , to me £1000, but £100 was my number, I was helping them helping me, they cut me off mid conversation as I was guna show photo evidence, a photograph not a phone, but this lady just moved on to next item without letting me finish, so I fout wow and never finished to show them , stereotype me !i had a real red prada bucket hat on ,that was £300 10 years ago, and cream jeans come on! , At least here me out, i am a real nice man and I say boycott that business, soleless, they are my worldly possessions, i might have Asperger's or not doesn't matter. Everyone has hard day. but don't mirror your self on to your customers.🤥

If i should give Minus 0 star, i will.
After they take your money, your quaranty is no more valid, i bought 2 piece of 14 carat gold earrings in less than 3 months , 1 of the earrings came off, which i have already call their attention that t it might come off becaise it look like, but i was told not to worry, it wouln't but i was right. Getting there today, i was told basically there is nothing they could to because the purchase was almost 3 months. The Manager was rude asking me what i have done with the earrings like its a piece of cake that i can bit. Very poor customer service with attitude.I'm going to make a formal complaint, Via Cash converter head office and i will not stop until i get refund or exchage.
NEVER WILL I BUY FROM THIS COMPANY AGAIN, YOU LOST A CUDTOMER !

Poor poor customer service southend branch they never answer the phone only to take items and they reject after been trying to call their phone for 4days like as I speak i have been trying to the shop no answer since Tuesday one I was calling till I got into the shop only to see staff just waiting around I wonder if they hear the phone qehn it rings today I have been trying since 10am up to now on answer the phone just ring the staff they have now they realy not good at all realy very bad attitude I am now going to southchurch road new and old they really have good customer service this cash converters its becoming rubbish and reap off they really shit shit

Genuinely just had one of the best PROPER old school experiences ever of SUPERB customer service from Cash Convertors. Bought a grinder with battery. Grinder worked great, the battery wouldn't take a charge. I'd lost my receipt, contacted head office with the payment date and time and Wendy was able to tell me it was the Watford branch. Jack at the Watford branch immediately got in touch and did a partial refund to cover the cost of the battery. All done and dusted in under an hour. THATS PROPER SERVICE! Thats a genuine rarity in modern times and I can think of 1001 other companies that could learn a thing or two from these guys about what Customer Service is.

Avoid Cash Converters Gateshead – Incompetent Staff, Hostile Environment, and Filthy Store

Do not waste your time or money at this location. This branch is run with zero operational standards, severe incompetence, and an appalling attitude toward customers.
The staff here make up policies on the spot.

When challenged on their basic lack of knowledge, instead of acting professionally or verifying the rules, the staff became hostile, aggressive, and defensive.

Beyond the abysmal customer service, the physical state of the store is disgusting. The entrance was littered with cigarette butts and rubbish, and the overall presentation of the shop and staff is completely unkempt and unprofessional.

I don't like liars

⭐☆☆☆☆ Extremely disappointing experience at Cash Converters Birkenhead.

I bought an amplifier from this store 30 days ago, and unfortunately, it doesn’t work properly. I returned to the store with the original receipt expecting a full refund for a faulty item, only to be offered around two-thirds of the price I originally paid.

I find this treatment incredibly disappointing. I bought the amplifier expecting it to work correctly, and when it turned out to be faulty, I expected the issue to be dealt with fairly under basic consumer rights. Instead, I was left feeling completely let down by the way the situation was handled.

I am asking Cash Converters Birkenhead to resolve this properly by providing a full refund of the original purchase price. I have the receipt and am simply asking for a fair resolution. In the past, as their records will show, I have bought many, many items from them. However, until this matter is resolved correctly, I won’t be buying from this store again. This will be my last purchase.

Happy with my purchase and service from cash converter Lancaster branch. Thank you
Mohamed

I bought a Marshall home/small venue guitar amplifier by post from the Worksop branch, as it was the very one I wanted to replace my trusty Fender one that had died.

It arrived very quickly (quicker than the promised 2-3 day delivery item I bought from eBay over a week prior to my order with CashConvertors - plainly one of the dreaded drop-shippers who are never honest about that!), was well packaged and does what it is meant to do. And let's face it, people take you serious when you have a Marshall kit, whihc in my case disguises my appalling guitar abilities.

I did initially think something was wrong, but you can't expect an amplifier to 'amplify' when the knobs on your guitar are set to very low! It must be an age thing with me!

It's in very good condition (plainly a careful previous owner), possibly better than described. Very good value, and also quite personalised update communications from the company on the progress of delivery (it arrived two days earlier than promised).

My Fender footswitch won't work with it, but then, the circuitry is different for the two amps, and that is not the fault of either Marshall or CashConvertors.

Altogether very pleased, and the Royal Mail postage at £10 I thought very reasonable, as it would have cost me around £25 in Diesel to travel.

In fainress I have never had a complaint with CashConvertors (except a Rotary watch that was claimed as second-hand, but was one of four new in the window from their Branch in Bolton - it had the importers' affixed plastic protection on the face and obverse and not a speck of dirt on the bracelet and the 'manual' had never been opened. It cost me half as much again to have fixed some 5 months after purchase, as I paid to have it professionally repaired, as the movement failed. Bolton claimed it was second-hand and out of their "guarantee" - it now sticks at 1:35 twice a day, so back to my Bulova manual automatic.)

Instructions on use of the amp kindly provided by Mr AI, as the Marshall website was not very useful and the other alternative was to buy from one of those "free" online manual people who require all your personal details (or join for a first week free with bank card details), so they can sell all your personal information to spammers and phishers.
Very pleased. Thank you CashConvertors

It took a while to sort a problem I had with a phone but Nathan is such a professional person I would recommend people to shop at the Blackburn store 💯

Agreed a price on some gold sovereigns destroyed the coins with acid then put the price down from £797 to £720 will never go there again if I could give less then 1 Star I would avoid at all costs

Camden Cash Converters, Shop looks neat well stocked, Le and shyamal and rest of staff are polite and provide a great service management doing a great job!

Late August 2026I bought a used camcorder from cash converters Nuneaton branch.
I have bought a significant amount of items in the past 20 years from all cash converter stores and I must say this ranks up there with one of the best.
The item was described accurately and was in full working order.
The staff had actually tested the item and recorded a short video clip in store to confirm that it was working, although this short movie the filmed and left on the tape for me, will not win an oscar it is fantastic evidence that the camera works and offered me reassurance.
The camera was also posted and delivered within 48 hours which is exceptional service
I cannot recommend Nuneaton highly enough.
Thank you for making my purchase hassle-free.

I purchased a Macbook Pro online from the Wallasey branch and was very happy with the experience. The laptop was a great price, was packaged very well and was even better condition than I expected. It even came with a 1 year warranty. I wasn't able to login at first as there was a password set, so I called the branch and they quickly helped me get it sorted. Highly recommended purchasing from the Wallasey branch.

I purchased a Canon camera lens listed on eBay from the Rotherham store .I paid £7.00 postage next day delivery and it took 3 days to be delivered to me I sent two messages via eBay to the seller asking for a refund of the postage cost but cash converters Rotherham have not had the courtesy to reply to me. Got a reply on 29th August seller falsely claims they do not offer next day delivery, yet the postage label clearly states next day dispatched 24th August and they have refused to refund postage fee I have an image of label and I also got a quote from DHL for next day delivery @ £6.60.

Generally nice staff, one (or) two wasn't upto date with certain technical stuff yet overall good basic standards

Thanks to Darryn Kyrrilou at the Enfield Store he was fast and helpful to respond to my emails regarding the Bose headphones ultra gen2

The bose were sent in two days and were very well securely packed and were in excellent used condition

The bose headphones instantly connected to bose app received an update and works perfectly within the Bose app

Again very happy with cash converters helping me to purchase another premium electrical item that is in excellent used condition and save me hundreds of pounds whitch is awesome 👌 👏 👍

I purchased some Shokz Air earphones. Was supposed to (Shokz Air 2) as advertised online but was version 1.

I emailed the Derby East Midlands store and nobody had the decency to reply back.

I buy lots of tech online and sadly I don't feel confident purchasing from Cash Convertors.

PO35812939471

Poor customer service

I purchased an Apple Pencil A1603 from Cash Converters, advertised and sold as a working item. Unfortunately, the Pencil I received is effectively unusable.

It is recognised by my compatible iPad and connects while plugged directly into the Lightning port, but the moment it is unplugged it immediately disconnects and stops working. I tried charging it, re-pairing it via Bluetooth and troubleshooting it several times, with exactly the same result. The battery clearly does not hold a charge.

For a second-hand electronics retailer, I would expect basic functionality like this to be tested before an item is sold and shipped to a customer. I paid £29.99 plus delivery for a product that I cannot actually use.

Very disappointing experience. I have contacted Cash Converters requesting a full refund or a properly functioning replacement and hope they resolve the matter promptly.